Aviation Industry Executive & Leadership Expert; Chief People Officer at Delta Air Lines; Former Chief Customer Experience Officer at Delta

McDonough, GA, USA
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Allison Ausband Biography

Allison Ausband is an airline industry executive with a four-decade career at Delta Air Lines. After being denied a public relations position at Delta upon graduating from the University of Georgia with a bachelor's degree in journalism, Ausband began her career as a flight attendant. This frontline experience provided a foundation for her leadership trajectory in commercial aviation.

Throughout her career, Ausband advanced through several roles at the Atlanta-based carrier, including Senior Vice President of In-Flight Service, where she led more than 20,000 flight attendants, and Vice President of Reservation Sales and Customer Care, overseeing more than 37 million customer contacts across 10 engagement centers in four countries. In Reservation Sales, she developed Delta's social media customer service model and a home-based employment program, establishing a virtual workforce culture that generated significant cost savings. Under her leadership, Delta's engagement centers achieved J.D. Power certification, a first for a U.S. airline.

Ausband served as Executive Vice President and Chief Customer Experience Officer for Delta Air Lines, overseeing the customer experience, including the Innovation and Customer Experience teams and 56,000 team members in Airport Customer Service, In-Flight Service, and Reservations and Customer Care divisions. Her leadership contributed to Delta serving nearly 200 million customers in a single year and earning recognition as the top U.S. airline by the Wall Street Journal. Delta also achieved the top-ranked spot in the J.D. Power North America Airline Satisfaction Study for both First/Business Class and Premium Economy segments.

Ausband later became Delta's Chief People Officer, leading global talent management, total rewards, and human resources service delivery for the company's workforce of 100,000. During her tenure, Delta was ranked among Fortune magazine's 100 Best Companies to Work For. She also led the development of the Behind the Wings program, which encourages corporate staff to volunteer in customer-facing roles at airports.

In addition to her corporate responsibilities, Ausband is an advocate for social causes and civic engagement. She serves as Delta's executive sponsor for the airline's efforts to combat human trafficking and as Chair of the University of Georgia Foundation Board of Trustees. She also serves on the board of directors for Delta Community Credit Union and the board of trustees for the William R. and Sara Babb Smith Foundation. Ausband is recognized for her expertise in leadership, organizational culture, and workforce strategy within the aviation industry.

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Speaker profile last updated by AAE Talent Team on 10/13/2026.

Allison Ausband Videos

Allison Ausband ABJ '83 — 2020 Fellowship inductee

Allison Ausband ABJ '83 — 2020 Fellowship inductee

Delta Executive Says There's Hope in the Fight Against Human Trafficking

Delta Executive Says There's Hope in the Fight Against Human Trafficking

  • How do I book Allison Ausband to speak at my event?

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  • What topics does Allison Ausband speak about?

  • Where does Allison Ausband travel from?

    Allison Ausband generally travels from McDonough, GA, USA, but can be booked for private corporate events, personal appearances, keynote speeches, or other performances. For more details, please contact an AAE Booking agent.
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Allison Ausband is a keynote speaker and industry expert who speaks on a wide range of topics. The estimated speaking fee range to book Allison Ausband for your event is available upon request. Allison Ausband generally travels from McDonough, GA, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Gillian Muessig, Jennifer Hyman, Dennis Snow, Dr. Jackie Freiberg and Stephanie Linnartz. Contact All American Speakers for ratings, reviews, videos and information on scheduling Allison Ausband for an upcoming live or virtual event.

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