Lenn Millbower Speaking Topics

• Care Like a Mouse. Engage your Castomers™. Amaze your Customers.

  This session, based on the presenter’s book "Care Like a Mouse," will show attendees how Disney harnesses human capital through Purpose, Priorities and People. At each step, he will share strategies and tactics participants can apply to their organization.

  Purpose – The goal every team member aims to achieve. We will share how Disney defines its Purpose and weaves it into every human interaction. We will then overview the steps necessary to create a Purpose Statement.

  Behavior and Operating Priorities – The filters through which Purpose is delivered. Behavior Priorities describe the expected leader / employee behaviors. These “Disney Basics” apply to reviews, promotions, coaching and discipline. Operating Priorities let employees serve customers at the moment of need without leader approval. We will share both sets of Priorities and ask participants to compare their organizational behaviors with these filters.

  People – Putting human capital first. Much of Disney’s success comes from how it engages Castomers™. Disney believes that great leaders deliver quality employee experiences, engaged employees then deliver quality customer experiences, and satisfied customers increase business results. We will share examples of the tools Disney uses to connect to its castomers™ and castomers™.

  People think that everything Disney touches is magic. It’s not. Its method. Learn the method and you can create your own magic.

  Be attending this session, you will:

  • Discover the importance of Purpose in focusing employees on the overarching goal of the organization
  • Identify Disney’s Operating Priorities and the ways in which those priorities help every team member, at every level within the organization, make the best decisions for delivering Disney’s Purpose
  • Examine the multiple approaches Disney uses to recognize castomers™ who effectively serve customers
  • Explore the Disney leadership expectations and the ways in which those expectations align with a castomer™ focused culture
  • Identify how a castomer™ focused culture can unleash your people to improve your processes, maintenance and service delivery"

• Five Counterintuitive Lessons learned at Walt Disney World

  Walt Disney wasn’t a typical leader. He didn’t get an MBA, follow org charts, or develop vision/mission statements. Still, his unique approach set the path for Disney’s success. Discover five seemingly counterintuitive leader lessons the presenter learned during 25 years as a Walt Disney World training leader. Then make own leadership magic.

  Walt Disney was not your typical leader. He didn’t go to college. He didn’t have an MBA. He hated org charts. It’s doubtful he ever drew up a vision and mission statement. And yet he succeeded beyond what anyone’s imagination. He did it through an unorthodox approach that made Disney one of the worlds most admired companies and a place where inspiring leaders train and develop exceptional employees who deliver amazing customer service.

  In this insightful and engaging presentation, Lenn Millbower shares five seemingly backward lessons that help explain Disney’s success.

  Those five lessons are:

  • Lesson One – Be as emotional as possible.
  • Lesson Two – Don’t make decisions.
  • Lesson Three – Employees come first, customers second.
  • Lesson Four – If you want it done, do it yourself.
  • Lesson Five – Process matters more than product.

  Join us as Lenn explains how these seemingly counterintuitive lessons improve leadership, customer service and training practices. Learn them and you and your organization can conjure up your own magic."

• Happy Elves Make Happy Toys: Unwrap the Secrets to Employee Engagement

  How would you motivate a workforce that seems to live forever, rarely quits or gets fired, develops deep personal relationships, marries within the team, and raises children who then join that same workforce. That’s the challenge Santa and Mrs. Merri Claus face at their North Pole Workshop. Much of what you think you know about Santa’s Workshop is based on myth, not fact. The real story, as documented in Lenn Millbower's book The Santa System, is much more interesting. It also contains wonderful lessons for leaders and seeking to inspire and motivate their employees.

  The Workshop employees, some call them elves, deliver an unending supply of happiness year after year. You might dismissively say, “Yes, well it’s the North Pole, and there’s Santa, and they are the elves. Of course they are happy.” But happiness would not last if that workforce faced naughty list leaders, policies, and practices.

  Join former Disney leader Lenn Millbower, as he shares what he learned during his visit to the North Pole. You will unwrap the leader expectations Merri Claus set and the Santas follow. You will explore the meetings, celebrations, and special events the North Pole offers to keep employee motivated. You will even discover how the Christmas Eve roof run process actually works and how one specific reindeer (not named Rudolph) was the hero that led those changes. It’ll be a Christmas time celebration with definite gifts you can take back to your organization. And you won’t even have to wait for Christmas day to unwrap them.

  • Uncover the true North Pole behaviors expected of leaders and team members that creates an organizational culture of excellence and accountability.
  • Avoid the naughty and embrace the nice through effective decision-making filters that align with organizational purpose and values.
  • Gain a deeper understanding of how harnessing emotion motivates and inspires the team members to soar to new heights.
  • Examine the celebratory meetings and events the Workshop delivers to keep morale and workforce effectiveness high.
  • Explore how engaged employees deliver a lean, efficient, and ever-improving process through continuous improvement methodology.

• Speak Like a Mouse: Disney Inspired, Learnertainment® Based Presentation tips for Trainers and Presenters

  Ever wonder why there are so many ads on television? They’re there because they work. Advertisers use the techniques of entertainment to deliver three goals: capture attention, maintain interest, and move viewers to favorable action. Hum. Sounds kinda like what the goals of a training program should be. In a different, physical realm, one visionary applied this formula and achieved amazing success: Walt Disney. His Disneyland theme park design is a master class in motivating people to notice, experience, and react to their surroundings. It worked for Disneyland. It can work for the learning room too.

  In this session, Disney expert and lifelong entertainer Lenn Millbower pulls back the curtain on those show biz secrets. Using his lauded Learnertainment® techniques, he’ll demonstrate the methods advertisers, entertainers, and Walt Disney apply to capture and maintain learner interest and achieve amazing results. demonstrating the techniques of emotional engagement, three–act movie structure, staging, visual attention grabbers, and music, he will show you how to design and deliver training events that keep them awake so the learning can take. So, places please. Get ready to deliver learning your learners will laud and achieve results your leaders will love.

  Attendees of this session will:

  • Explore the connection between advertising, entertainment, and learning so you can pixie-dust your learning objectives with messages that matter to your learners.
  • Learn how Walt’s theme parks draw people into the experience and apply those techniques to capture learner attention and maintain their focus.
  • Discover Walt Disney’s approach to making a message so memorable that the meaning sticks for years afterwards so you can create magical memories for your learners.

  Explore the ways Walt Disney applied emotional, entertainment–based techniques to learning so you can make your training programs more engaging, interactive, and effective.

  Raise the curtain on learning and bore no more: that’s Learnertainment®!"

• The Santa System: Learning Leader Lessons from the North Pole

  Unlock the Secrets of Santa's workshop and transform your organization! Disney and entertainment expert Lenn Millbower visited the North Pole and got a behind-the-scenes look at the methodology that delivers Santa's success. In this session he’ll share those secret strategies so you can drive your own organization’s results. The presentation will feature five sections.

  PURPOSE – Gain a deeper understanding of how harnessing emotion motivates. inspiring team members to soar to new heights.

  PRIORITIES – Avoid the naughty and embrace the nice through effective decision-making filters that align with your organization's purpose and values.

  PEOPLE – Uncover the “true north” pole behaviors expected of leaders and team members so you can create an organizational culture of excellence and accountability.

  PERFORM – Learn how to protect your organization's image and align it with public perception.

  PROCESS – Help transform your organization into a lean, efficient, and ever–improving machine through continuous improvement methodology.

  This session is an analogy. Analogies help illuminate truths without the baggage of reality. It will deliver practical tools and tips to illustrate key concepts, including the steps Santa’s team took to retool the annual Christmas eve roof run. This is one present you’ll won’t wait to unwrap.

  • Change your perspective on the issues you face so you can achieve lasting success
  • Identify ways to create emotional connections that galvanize a workforce
  • Discover the power of prioritizing decisions for faster, focused results
  • Unlock the key to effective leader and team member behaviors
  • Learn a process that creates a culture of continuous improvement

  In an analogy case study of Santa’s North Pole workshop, Disney and entertainment expert Lenn Millbower shares methods for creating an extraordinary organization driven by emotional purpose, outstanding leadership behaviors, a continuous improvement focus, and for fun, the real story of Santa, Mrs. Claus, and Rudolph the Red Nosed Reindeer.

Read More +