Customer Success Strategy Expert & Software Industry Executive; Author of "The Seven Pillars of Customer Success"; Former SVP at Salesforce
Wayne McCulloch Biography
Wayne McCulloch is recognized for his expertise in customer success, with more than 25 years of experience in the software industry as an executive, author, and keynote speaker. His career encompasses the evolution of the SaaS sector, with specialized knowledge in training, adoption, and customer experience—key areas that support effective customer success organizations. McCulloch has been named a Top 100 Customer Success Strategist and has received multiple industry awards for his contributions to the field.
McCulloch began his career at PeopleSoft and Vignette, later advancing to senior leadership roles at major enterprise software companies. He has served as senior vice president at Salesforce, chief customer officer at Kony, Inc., and vice president of the Customer Success Group at Looker. At Google Cloud, McCulloch led customer success for the SaaS portfolio, managing customer experience for millions of users. He has also held the position of chief customer officer at WalkMe, where he oversees post-sales functions including customer success, service, and support, and directs the WalkMe Digital Adoption Institute, an initiative focused on digital adoption and professional development in the software industry.
McCulloch is the author of the book, "The Seven Pillars of Customer Success: A Proven Framework to Drive Impactful Client Outcomes for Your Company." The book offers a comprehensive framework for building and scaling customer success organizations, addressing topics such as customer journey mapping, onboarding, retention, expansion, and the development of strategic advisors. It serves as a resource for customer success professionals at all stages of their careers.
As a keynote speaker, McCulloch addresses audiences on topics related to customer success strategy, digital adoption, and client relationship management. His approach emphasizes the integration of customer success across all roles and functions within an organization, advocating for a proactive and holistic view of client engagement and long-term business growth. Through his work as a practitioner and thought leader, McCulloch contributes to the ongoing development of the customer success profession in the global software industry.
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Our experienced booking agents have successfully helped clients around the world secure speakers like Wayne McCulloch for speaking engagements, personal appearances, product endorsements, or corporate entertainment since 2002. Click the Check Availability button above and complete the form on this page to check availability for Wayne McCulloch, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get speaking fee information and check availability for Wayne McCulloch or any other speaker of your choice. -
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Speaking fees for Wayne McCulloch, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. The estimated fees to book Wayne McCulloch are under $10,000 for live events and available upon request for virtual events. For the most current speaking fee to hire Wayne McCulloch, click the Check Availability button above and complete the form on this page, or call our office at 1.800.698.2536 to speak directly with an experienced booking agent. -
What topics does Wayne McCulloch speak about?
Wayne McCulloch is a keynote speaker and industry expert whose speaking topics include Author, Business, Business Consulting, Business Growth, Business Leadership, Customer Experience, Data, Digital Transformation, Disruptive Thinking, Entrepreneurship, Finance, Inventors, Leadership, Strategic Leadership, Technology, Thought Leadership -
Where does Wayne McCulloch travel from?
Wayne McCulloch generally travels from Plano, TX, USA, but can be booked for private corporate events, personal appearances, keynote speeches, or other performances. For more details, please contact an AAE Booking agent. -
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Wayne McCulloch is a keynote speaker and industry expert who speaks on a wide range of topics. The estimated speaking fee range to book Wayne McCulloch for your event is available upon request. Wayne McCulloch generally travels from Plano, TX, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Alp Mimaroglu, Harry G. Broadman, Greg Verdino, R "Ray" Wang and Saby Waraich. Contact All American Speakers for ratings, reviews, videos and information on scheduling Wayne McCulloch for an upcoming live or virtual event.
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