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Frances Frei

5 out of 5

Professor of Technology & Operations Management at Harvard Business School

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 Frances Frei Biography

Frances Frei is a Professor of Technology and Operations Management at Harvard Business School. Her research investigates how leaders create the conditions for organizations and individuals to thrive by designing for excellence in strategy, operations and culture. She regularly advises senior executives embarking on large-scale change initiatives and organizational transformation, including embracing diversity and inclusion as a lever for significantly improving performance.

A global thought leader on leadership and strategy, Frances is widely recognized for her dynamic teaching style and breakthrough courses optimized for rapid, lasting impact. She developed one of the most popular classes at HBS, which explores business models that reliably delight customers. She also led the design and launch of HBS’s innovative FIELD curriculum built around learning experiences that are experiential and immersive.

In 2017, Frances was tapped to be Uber's first Senior Vice President of Leadership and Strategy with a mandate to help the company navigate its very public crisis in leadership and culture. In her ongoing work with Uber, she has focused on giving thousands of employees the tools to excel in a context of hyper-growth, strategic change, and an evolution in cultural values.

Her firsthand experience in Silicon Valley gave her a new lens on the urgent topic of trust, and in May 2018, Frances delivered a widely-viewed TED talk on ‘How to build (and rebuild) trust.’ This powerful framework delivers a crash course on stakeholder trust: how to build it, maintain it and restore it when lost.

Frances is now helping to launch The Leadership Consortium (TLC), a first-of-its kind leadership accelerator that works to build inclusive executive teams and elevate diverse leaders to senior levels of the world’s most influential organizations. Through a curated blend of participant development and direct company engagement, TLC enables strategic investment in high-value, diverse talent and fosters discontinuous leaps in individual and company performance.

Frances is the best-selling author of Uncommon Service: How to Win by Putting Customers at the Core of Your Business. She and her co-author Anne Morriss are currently working on their next book on leadership due out in the fall of 2019.

She holds a Ph.D. in Operations and Information Management from the Wharton School at the University of Pennsylvania.

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Videos
Books
Uncommon Service: How to Win by Putting Customers at the Core of Your Business

Uncommon Service: How to Win by Putting Customers at the Core of Your Business

Speaking Topics
  • Uncommon Service

    The primary driver of our economy is no longer what we make, but how we serve each other, says Frances Frei. But, most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. In her book, Uncommon Service: How to Win by Putting Customers at the Core of Your Business, Frei argues that – despite the fact that we are all born with an innate desire to help each other – it’s not enough for companies to simply demand service excellence from employees.Service needs to be tightly weaved into corporate culture, organizational design, and every core decision that’s made.With audiences, Frei makes a powerful case for rethinking the organizational approach to the service – using it as a competitive weapon, instead of a damage-control function, to ultimately increase profitability, satisfaction, and strategic differentiation.

  • Increasing Influence

    Frances Frei believes everyone has a superpower that can be used for good.That is, when it’s harnessed correctly.In Frei’s work with numerous organizations, covering various industries, one very clear pattern has emerged. Change makers, organization builders, and corporate fire starters are unintentionally limiting themselves in their efforts to become exceptional leaders. As a result, companies aren’t getting the best from their people.Frei wants top-level executives – and their teams – to stop holding themselves back. Leaders too many times try to go it alone. But, leadership is a team sport, says Frei. To have real and lasting influence, you need to work tirelessly to create the conditions for everyone to thrive.Frei shares with audiences her high-impact guidance for how best to lead – not just manage – in order to help others unlock the greatness in themselves.

  • Building (and Rebuilding) Trust

    Trust is the foundation for everything we do, says Harvard Business School’s Frances Frei. “If we can learn to trust one another more, we can have unprecedented human progress,” she says.But what do we do when trust is broken? At companies, there are many reasons why the foundation of trust ruptures – a data breach, a CEO caught publicly disparaging an employee, a culture of bias and discrimination, and even a technological error that costs a human life. All of these things were happening at Uber, when Frei was brought on to its leadership team to help. In her talk on the art of building (and rebuilding) trust, Frei gives audiences a positive and practical breakdown of the steps companies and leaders need to take in order to be successful – using her time at the ride-hailing company as a critical example.But, before you can solve the problem of broken trust, Frei says, you must first understand how trust works and which components you need to work on – be it logic, empathy, or authenticity.

FAQs
  • HOW TO BOOK Frances Frei?

    Our booking agents have successfully helped clients around the world secure talent like Frances Frei for speaking engagements, personal appearances, product endorsements, or corporate entertainment for over 15 years. The team at All American Entertainment represents and listens to the needs of organizations and corporations seeking to hire keynote speakers, celebrities or entertainers. Fill out a booking request form for Frances Frei, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get pricing information and check availability for Frances Frei or any other celebrity of your choice.
  • HOW MUCH DOES IT COST TO BOOK Frances Frei?

    Booking fees for Frances Frei, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. Pricing often varies according to the circumstances, including the talent's schedule, market conditions, length of presentation, and the location of the event. Speaker fees listed on this website are intended to serve as a guideline only. In some cases, the actual quote may be above or below the stated range. For the most current fee to hire Frances Frei, please fill out the booking request form or call our office at 1.800.698.2536 to speak with an experienced booking agent.
  • WHO IS THE AGENT FOR Frances Frei?

    All American Entertainment has successfully secured celebrity talent like Frances Frei for clients worldwide for more than 15 years. As a full-service talent booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Fill out the booking request form or call our office at 1.800.698.2536, and one of our agents will assist you to book Frances Frei for your next private or corporate function.
  • WHAT IS A FULL-SERVICE TALENT BOOKING AGENCY?

    All American Speakers is a "buyers agent" and exclusively represents talent buyers, meeting planners and event professionals, who are looking to secure celebrities and speakers for personal appearances, speaking engagements, corporate entertainment, public relations campaigns, commercials, or endorsements. We do not exclusively represent Frances Frei or claim ourselves as the exclusive booking agency, business manager, publicist, speakers bureau or management for Frances Frei or any other speaker or celebrity on this website. For more information on how we work and what makes us unique, please read the AAE Advantage.
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This website is a resource for event professionals and strives to provide the most comprehensive catalog of thought leaders and industry experts to consider for speaking engagements. A listing or profile on this website does not imply an agency affiliation or endorsement by the talent.

All American Entertainment (AAE) exclusively represents the interests of talent buyers, and does not claim to be the agency or management for any speaker or artist on this site. AAE is a talent booking agency for paid events only. We do not handle requests for donation of time or media requests for interviews, and cannot provide celebrity contact information.

If you are the talent, and wish to request removal from this catalog or report an issue with your profile, please click here.

Frances Frei

5 out of 5

Professor of Technology & Operations Management at Harvard Business School

Travels From:
Boston, MA, USA
Speaking Fee:

Frances Frei Biography

Frances Frei is a Professor of Technology and Operations Management at Harvard Business School. Her research investigates how leaders create the conditions for organizations and individuals to thrive by designing for excellence in strategy, operations and culture. She regularly advises senior executives embarking on large-scale change initiatives and organizational transformation, including embracing diversity and inclusion as a lever for significantly improving performance.

A global thought leader on leadership and strategy, Frances is widely recognized for her dynamic teaching style and breakthrough courses optimized for rapid, lasting impact. She developed one of the most popular classes at HBS, which explores business models that reliably delight customers. She also led the design and launch of HBS’s innovative FIELD curriculum built around learning experiences that are experiential and immersive.

In 2017, Frances was tapped to be Uber's first Senior Vice President of Leadership and Strategy with a mandate to help the company navigate its very public crisis in leadership and culture. In her ongoing work with Uber, she has focused on giving thousands of employees the tools to excel in a context of hyper-growth, strategic change, and an evolution in cultural values.

Her firsthand experience in Silicon Valley gave her a new lens on the urgent topic of trust, and in May 2018, Frances delivered a widely-viewed TED talk on ‘How to build (and rebuild) trust.’ This powerful framework delivers a crash course on stakeholder trust: how to build it, maintain it and restore it when lost.

Frances is now helping to launch The Leadership Consortium (TLC), a first-of-its kind leadership accelerator that works to build inclusive executive teams and elevate diverse leaders to senior levels of the world’s most influential organizations. Through a curated blend of participant development and direct company engagement, TLC enables strategic investment in high-value, diverse talent and fosters discontinuous leaps in individual and company performance.

Frances is the best-selling author of Uncommon Service: How to Win by Putting Customers at the Core of Your Business. She and her co-author Anne Morriss are currently working on their next book on leadership due out in the fall of 2019.

She holds a Ph.D. in Operations and Information Management from the Wharton School at the University of Pennsylvania.

Frances Frei Videos

  • How to build (and rebuild) trust | Frances Frei
  • When to Disappoint Your Customers
  • Frances Frei & Anne Morriss: "Uncommon Service" | Talks at Google ...

Frances Frei Books

Speaker Lists Featuring Frances Frei

Frances Frei Speaking Topics

  • Uncommon Service

    The primary driver of our economy is no longer what we make, but how we serve each other, says Frances Frei. But, most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. In her book, Uncommon Service: How to Win by Putting Customers at the Core of Your Business, Frei argues that – despite the fact that we are all born with an innate desire to help each other – it’s not enough for companies to simply demand service excellence from employees.Service needs to be tightly weaved into corporate culture, organizational design, and every core decision that’s made.With audiences, Frei makes a powerful case for rethinking the organizational approach to the service – using it as a competitive weapon, instead of a damage-control function, to ultimately increase profitability, satisfaction, and strategic differentiation.

  • Increasing Influence

    Frances Frei believes everyone has a superpower that can be used for good.That is, when it’s harnessed correctly.In Frei’s work with numerous organizations, covering various industries, one very clear pattern has emerged. Change makers, organization builders, and corporate fire starters are unintentionally limiting themselves in their efforts to become exceptional leaders. As a result, companies aren’t getting the best from their people.Frei wants top-level executives – and their teams – to stop holding themselves back. Leaders too many times try to go it alone. But, leadership is a team sport, says Frei. To have real and lasting influence, you need to work tirelessly to create the conditions for everyone to thrive.Frei shares with audiences her high-impact guidance for how best to lead – not just manage – in order to help others unlock the greatness in themselves.

  • Building (and Rebuilding) Trust

    Trust is the foundation for everything we do, says Harvard Business School’s Frances Frei. “If we can learn to trust one another more, we can have unprecedented human progress,” she says.But what do we do when trust is broken? At companies, there are many reasons why the foundation of trust ruptures – a data breach, a CEO caught publicly disparaging an employee, a culture of bias and discrimination, and even a technological error that costs a human life. All of these things were happening at Uber, when Frei was brought on to its leadership team to help. In her talk on the art of building (and rebuilding) trust, Frei gives audiences a positive and practical breakdown of the steps companies and leaders need to take in order to be successful – using her time at the ride-hailing company as a critical example.But, before you can solve the problem of broken trust, Frei says, you must first understand how trust works and which components you need to work on – be it logic, empathy, or authenticity.

FAQs on booking Frances Frei

  • How to book Frances Frei?

    Our booking agents have successfully helped clients around the world secure talent like Frances Frei for speaking engagements, personal appearances, product endorsements, or corporate entertainment for over 15 years. The team at All American Entertainment represents and listens to the needs of organizations and corporations seeking to hire keynote speakers, celebrities or entertainers. Fill out a booking request form for Frances Frei, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get pricing information and check availability for Frances Frei or any other celebrity of your choice.
  • How much does it cost to book Frances Frei?

    Booking fees for Frances Frei, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. Pricing often varies according to the circumstances, including the talent's schedule, market conditions, length of presentation, and the location of the event. Speaker fees listed on this website are intended to serve as a guideline only. In some cases, the actual quote may be above or below the stated range. For the most current fee to hire Frances Frei, please fill out the booking request form or call our office at 1.800.698.2536 to speak with an experienced booking agent.
  • Who is the agent for Frances Frei?

    All American Entertainment has successfully secured celebrity talent like Frances Frei for clients worldwide for more than 15 years. As a full-service talent booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Fill out the booking request form or call our office at 1.800.698.2536, and one of our agents will assist you to book Frances Frei for your next private or corporate function.
  • What is a full-service talent booking agency?

    All American Speakers is a "buyers agent" and exclusively represents talent buyers, meeting planners and event professionals, who are looking to secure celebrities and speakers for personal appearances, speaking engagements, corporate entertainment, public relations campaigns, commercials, or endorsements. We do not exclusively represent Frances Frei or claim ourselves as the exclusive booking agency, business manager, publicist, speakers bureau or management for Frances Frei or any other speaker or celebrity on this website. For more information on how we work and what makes us unique, please read the AAE Advantage.

Frances Frei is a keynote speaker and industry expert who speaks on a wide range of topics . The estimated speaking fee range to book Frances Frei for your event is $100,000 - $200,000. Frances Frei generally travels from Boston, MA, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Rosabeth Moss Kanter, Marcus Buckingham, Gary Hamel, Lee Cockerell and Shawn Achor. Contact All American Speakers for ratings, reviews, videos and information on scheduling Frances Frei for an upcoming event.

Frances Frei Speaker Videos

  • How to build (and rebuild) trust | Frances Frei
    When to Disappoint Your Customers
  • Frances Frei & Anne Morriss: "Uncommon Service" | Talks at Google ...
    Francis Frei - when to disappoint your customers

Frances Frei Speaking Topics

  • Uncommon Service

    The primary driver of our economy is no longer what we make, but how we serve each other, says Frances Frei. But, most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. In her book, Uncommon Service: How to Win by Putting Customers at the Core of Your Business, Frei argues that – despite the fact that we are all born with an innate desire to help each other – it’s not enough for companies to simply demand service excellence from employees.Service needs to be tightly weaved into corporate culture, organizational design, and every core decision that’s made.With audiences, Frei makes a powerful case for rethinking the organizational approach to the service – using it as a competitive weapon, instead of a damage-control function, to ultimately increase profitability, satisfaction, and strategic differentiation.

  • Increasing Influence

    Frances Frei believes everyone has a superpower that can be used for good.That is, when it’s harnessed correctly.In Frei’s work with numerous organizations, covering various industries, one very clear pattern has emerged. Change makers, organization builders, and corporate fire starters are unintentionally limiting themselves in their efforts to become exceptional leaders. As a result, companies aren’t getting the best from their people.Frei wants top-level executives – and their teams – to stop holding themselves back. Leaders too many times try to go it alone. But, leadership is a team sport, says Frei. To have real and lasting influence, you need to work tirelessly to create the conditions for everyone to thrive.Frei shares with audiences her high-impact guidance for how best to lead – not just manage – in order to help others unlock the greatness in themselves.

  • Building (and Rebuilding) Trust

    Trust is the foundation for everything we do, says Harvard Business School’s Frances Frei. “If we can learn to trust one another more, we can have unprecedented human progress,” she says.But what do we do when trust is broken? At companies, there are many reasons why the foundation of trust ruptures – a data breach, a CEO caught publicly disparaging an employee, a culture of bias and discrimination, and even a technological error that costs a human life. All of these things were happening at Uber, when Frei was brought on to its leadership team to help. In her talk on the art of building (and rebuilding) trust, Frei gives audiences a positive and practical breakdown of the steps companies and leaders need to take in order to be successful – using her time at the ride-hailing company as a critical example.But, before you can solve the problem of broken trust, Frei says, you must first understand how trust works and which components you need to work on – be it logic, empathy, or authenticity.

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During normal business hours, we respond to most inquiries within 4 hours.

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Speakers Similar to Frances Frei

This website is a resource for event professionals and strives to provide the most comprehensive catalog of thought leaders and industry experts to consider for speaking engagements. A listing or profile on this website does not imply an agency affiliation or endorsement by the talent.

All American Entertainment (AAE) exclusively represents the interests of talent buyers, and does not claim to be the agency or management for any speaker or artist on this site. AAE is a talent booking agency for paid events only. We do not handle requests for donation of time or media requests for interviews, and cannot provide celebrity contact information.

If you are the talent, and wish to request removal from this catalog or report an issue with your profile, please click here.

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