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Frances Frei

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5 out of 5
1 review

Professor of Technology & Operations Management at Harvard Business School

Frances Frei

Frances Frei

Speaker RatingSpeaker RatingSpeaker RatingSpeaker RatingSpeaker Rating
5 out of 5
1 review

Professor of Technology & Operations Management at Harvard Business School

Travels From Travels From:
Boston, MA, USA
Speaking Fee Speaking Fee:
Live Event: $100,000 - $200,000
Virtual Event: $50,000 - $100,000
More Fee Info
Categories Categories:
Categories Categories:
Authors, Business, Corporate Culture, Customer Service, Inspirational, Leadership Speakers, Science and Technology, Teamwork and Teambuilding, Technology Speakers, Virtual Speakers
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Frances Frei Biography

Frances Frei is a Professor of Technology and Operations Management at Harvard Business School. Her research investigates how leaders create the conditions for organizations and individuals to thrive by designing for excellence in strategy, operations and culture. She regularly advises senior executives embarking on large-scale change initiatives and organizational transformation, including embracing diversity and inclusion as a lever for significantly improving performance. In September 2018, she was hired as a senior adviser to Riot Games to help implement their "Culture and Diversity & Inclusion Initiative."

A global thought leader in leadership and strategy, Frei is widely recognized for her dynamic teaching style and breakthrough courses optimized for rapid, lasting impact. She developed one of the most popular classes at HBS, which explores business models that reliably delight customers. She also led the design and launch of HBS’s innovative FIELD curriculum built around learning experiences that are experiential and immersive. Besides enriching the academic world, Frei has also taken on active roles in the corporate world. She served as Uber's first Senior Vice President of Leadership and Strategy and also holds a position on the board of directors at WeWork, being the first woman to do so.

In 2017, Frei was tapped to be Uber's first Senior Vice President of Leadership and Strategy with a mandate to help the company navigate its very public crisis in leadership and culture. In her ongoing work with Uber, she has focused on giving thousands of employees the tools to excel in a context of hyper-growth, strategic change, and an evolution in cultural values. Further extending her influence, in April 2023, she launched a podcast called "Fixable" with her wife, Anne Morriss, to share their insights on various topics.

Her firsthand experience in Silicon Valley gave her a new lens on the urgent topic of trust, and in May 2018, Frei delivered a widely-viewed TED talk on "How to build (and rebuild) trust." This powerful framework delivers a crash course on stakeholder trust: how to build it, maintain it and restore it when lost.

Frei is now helping to launch The Leadership Consortium (TLC), a first-of-its kind leadership accelerator that works to build inclusive executive teams and elevate diverse leaders to senior levels of the world’s most influential organizations. Through a curated blend of participant development and direct company engagement, TLC enables strategic investment in high-value, diverse talent and fosters discontinuous leaps in individual and company performance.

Frei is the best-selling author of not only "Uncommon Service: How to Win by Putting Customers at the Core of Your Business," but also "Unleashed: The Unapologetic Leader's Guide to Empowering Everyone Around You." She holds a Ph.D. in Operations and Information Management from the Wharton School at the University of Pennsylvania, a master's degree in industrial engineering from Pennsylvania State University, and a bachelor's degree in mathematics from the University of Pennsylvania.

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Frances Frei Speaking Topics

  • Building (and Rebuilding) Trust

    Trust is the foundation for everything we do, says Harvard Business School’s Frances Frei. “If we can learn to trust one another more, we can have unprecedented human progress,” she says.But what do we do when trust is broken? At companies, there are many reasons why the foundation of trust ruptures – a data breach, a CEO caught publicly disparaging an employee, a culture of bias and discrimination, and even a technological error that costs a human life. All of these things were happening at Uber, when Frei was brought on to its leadership team to help. In her talk on the art of building (and rebuilding) trust, Frei gives audiences a positive and practical breakdown of the steps companies and leaders need to take in order to be successful – using her time at the ride-hailing company as a critical example.But, before you can solve the problem of broken trust, Frei says, you must first understand how trust works and which components you need to work on – be it logic, empathy, or authenticity.

  • Increasing Influence

    Frances Frei believes everyone has a superpower that can be used for good.That is, when it’s harnessed correctly.In Frei’s work with numerous organizations, covering various industries, one very clear pattern has emerged. Change makers, organization builders, and corporate fire starters are unintentionally limiting themselves in their efforts to become exceptional leaders. As a result, companies aren’t getting the best from their people.Frei wants top-level executives – and their teams – to stop holding themselves back. Leaders too many times try to go it alone. But, leadership is a team sport, says Frei. To have real and lasting influence, you need to work tirelessly to create the conditions for everyone to thrive.Frei shares with audiences her high-impact guidance for how best to lead – not just manage – in order to help others unlock the greatness in themselves.

  • Uncommon Service

    The primary driver of our economy is no longer what we make, but how we serve each other, says Frances Frei. But, most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. In her book, Uncommon Service: How to Win by Putting Customers at the Core of Your Business, Frei argues that – despite the fact that we are all born with an innate desire to help each other – it’s not enough for companies to simply demand service excellence from employees.Service needs to be tightly weaved into corporate culture, organizational design, and every core decision that’s made.With audiences, Frei makes a powerful case for rethinking the organizational approach to the service – using it as a competitive weapon, instead of a damage-control function, to ultimately increase profitability, satisfaction, and strategic differentiation.

Frances Frei Videos

  • A Leadership Conversation with Harvard Professor Frances Frei
    A Leadership Conversation with Harvard Professor Frances Frei
    I had a delightful conversation with Willy Walker as part of the Walker Webcast series. The hour flew by for me. As that might not be the case for...
  • Frances Frei & Anne Morriss on The Power of Trust and Maximizing ...
    Frances Frei & Anne Morriss on The Power of Trust and Maximizing ...
  • Frances Frei, Harvard Business School Professor
    Frances Frei, Harvard Business School Professor
See All Videos »

Frances Frei Books

  • Move Fast and Fix Things: The Trusted Leader's Guide to Solving Hard Problems
    Move Fast and Fix Things: The Trusted Leader's Guide to Solving Hard Problems
  • Unleashed: The Unapologetic Leader's Guide To Empowering Everyone Around You
    Unleashed: The Unapologetic Leader's Guide To Empowering Everyone Around You
  • Uncommon Service: How to Win by Putting Customers at the Core of Your Business
    Uncommon Service: How to Win by Putting Customers at the Core of Your Business

FAQs on booking Frances Frei

  • How do I book Frances Frei to speak at my event?

    Our experienced booking agents have successfully helped clients around the world secure speakers like Frances Frei for speaking engagements, personal appearances, product endorsements, or corporate entertainment since 2002. Click the Check Availability button above and complete the form on this page to check availability for Frances Frei, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get speaking fee information and check availability for Frances Frei or any other speaker of your choice.

  • What are the speaker fees for Frances Frei

    Speaking fees for Frances Frei, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. The estimated fees to book Frances Frei are for live events and for virtual events. For the most current speaking fee to hire Frances Frei, click the Check Availability button above and complete the form on this page, or call our office at 1.800.698.2536 to speak directly with an experienced booking agent.

  • What topics does Frances Frei speak about?

    Frances Frei is a keynote speaker and industry expert whose speaking topics include Authors, Business, Corporate Culture, Customer Service, Inspirational, Leadership Speakers, Science and Technology, Teamwork and Teambuilding, Technology Speakers, Virtual Speakers.

  • Where does Frances Frei travel from?

    Frances Frei generally travels from Boston, MA, USA, but can be booked for private corporate events, personal appearances, keynote speeches, or other performances. For more details, please contact an AAE Booking agent.

  • Who is Frances Frei’s agent?

    AAE Speakers Bureau has successfully booked keynote speakers like Frances Frei for clients worldwide since 2002. As a full-service speaker booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Please click the Check Availability button above and complete the form on this page including the details of your event, or call our office at 1.800.698.2536, and one of our agents will assist you to book Frances Frei for your next private or corporate function.

  • What is a full-service speaker booking agency?

    AAE Speakers Bureau is a full-service speaker booking agency, meaning we can completely manage the speaker’s or celebrity’s engagement with your organization from the time of booking your speaker through the event’s completion. We provide all of the services you need to host Frances Frei or any other speaker of your choice, including offer negotiation, contractual assistance, accounting and billing, and event speaker travel and logistics services. When you book a speaker with us, we manage the process of hosting a speaker for you as an extension of your team. Our goal is to give our clients peace of mind and a best-in-class service experience when booking a speaker with us.

  • Why is AAE Speakers Bureau different from other booking agencies?

    If you’re looking for the best, unbiased speaker recommendations, paired with a top-notch customer service experience, you’re in the right place. At AAE Speakers Bureau, we exclusively represent the interests of our clients - professional organizations, companies, universities, and associations. We intentionally do not represent the speakers we feature or book. That is so we can present our clients with the broadest and best performing set of speaker options in the market today, and we can make these recommendations without any obligation to promote a specific speaker over another. This is why when our agents suggest a speaker for your event, you can be assured that they are of the highest quality with a history of proven success with our other clients.

Frances Frei is a keynote speaker and industry expert who speaks on a wide range of topics such as Building (and Rebuilding) Trust, Increasing Influence and Uncommon Service. The estimated speaking fee range to book Frances Frei for your event is $100,000 - $200,000. Frances Frei generally travels from Boston, MA, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Erica Dhawan, Liz Wiseman, Rachel Botsman, Carey Lohrenz and Sheryl Sandberg. Contact All American Speakers for ratings, reviews, videos and information on scheduling Frances Frei for an upcoming live or virtual event.

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