Passionate Retail Sales Training - Rick Barrera (Preview) - YouTube
San Diego, CA, USA
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Rick Barrera BiographyRick Barrera is a marketing consultant and author, known throughout the Fortune 500 for his extraordinary speaking ability and his unique approach to brand building. His research on the strategies used by breakthrough brands like Apple, Starbucks, Chicos, Lexus, and Google will change your thinking about marketing forever. Rick has helped hundreds of companies re-design their systems and implement a holistic approach to serving customers.
Its an old clich in business that smart companies UNDER promise and over deliver. But in todays crowded market, thats a one way ticket to oblivion. In his bestselling book, Overpromise and Overdeliver: How to Design and Deliver Extraordinary Customer Experiences, Rick illustrates how an increasing number of cutting-edge firms are building breakthrough brands in record time. The book offers powerful and easy-to-apply lessons, not only for senior managers, but also for individuals at any level -- for anyone who wants to create extraordinary customer experiences. Drawing on more than 20 years of hands-on experience, this book sheds new light on how brands are really built and offers practical advice you can use to immediately differentiate your products, services, and company.
Ricks previous books include Non-Manipulative Selling published by Prentice Hall,
Collaborative Selling published by John Wiley and Sons and the self-published Dollars
and Sense of Exceptional Service Delivery.
His client list includes Abbott Labs, AutoZone, Bayer, Caterpillar, IBM, Intel, Merrill
Lynch and Verizon. Because he continues to consult with a few select clients each year,
his material is always relevant, fresh, and grounded in the current realities of the
marketplace.
Ricks passion for truly understanding the company and industry hes addressing, along with his trademark Deep Customization is unparalleled in the speaking industry. His depth of corporate experience, research, and education has given him the unusual gift of appearing to be an industry insider, to even the most discriminating audiences.
Contact a speaker booking agent to check availability on Rick Barrera and other top speakers and celebrities.
-Overpromise and Overdeliver: Using TouchPoint Branding to Design and Deliver Extraordinary Customer Experiences
Overpromise and Overdeliver: The Secrets of Unshakable Customer Loyalty
Collaborative Selling: How to Gain the Competitive Advantage in Sales
Overpromise and Overdeliver: How to Design a Branded Competitive Advantage and Deliver Extraordinary Customer Experiences. (Keynote presentation, and interactive half
• and full-day sessions.)
By deconstructing the customer experience and reimagining the use of your resources, your team can deliver exceptional service in every customer interaction.
Let Rick teach your team how to conduct The Ultimate Customer Interview that will enable them sell more in less time while collaborating with their customers to build long-term profitable business relationships. Or choose his unique Brand-Aligned Selling program to ensure that your sales team aligns with, reflects, and reinforces your Overpromise.
Fast Forward: The Ten Critical Trends Driving Sales, Marketing and Customer Service In this fast-paced speech Rick will show you how these ten integrated trends are reshaping the competitive landscape and how you can profit from each trend.
• Fast Forward: Embracing the Challenges of the 21st Century
• Faster Forward: The New Economics of Information
• Customer Service... The Competitive Edge
• Peak Performer's Attitude
• It Takes All Kinds
• How to Gain the Competitive Advantage in Selling
Users also viewed these speakers:This website is a resource for event professionals and strives to provide the most comprehensive catalog of thought leaders and industry experts to consider for speaking engagements. A listing or profile on this website does not imply an agency affiliation or endorsement by the talent.
All American Entertainment (AAE) exclusively represents the interests of talent buyers, and does not claim to be the agency or management for any speaker or artist on this site. AAE is a talent booking agency for paid events only. We do not handle requests for donation of time or media requests for interviews, and cannot provide celebrity contact information.
If you are the talent, and wish to request removal from this catalog or report an issue with your profile, please click here.
Rick Barrera is a marketing consultant and author, known throughout the Fortune 500 for his extraordinary speaking ability and his unique approach to brand building. His research on the strategies used by breakthrough brands like Apple, Starbucks, Chicos, Lexus, and Google will change your thinking about marketing forever. Rick has helped hundreds of companies re-design their systems and implement a holistic approach to serving customers.
Its an old clich in business that smart companies UNDER promise and over deliver. But in todays crowded market, thats a one way ticket to oblivion. In his bestselling book, Overpromise and Overdeliver: How to Design and Deliver Extraordinary Customer Experiences, Rick illustrates how an increasing number of cutting-edge firms are building breakthrough brands in record time. The book offers powerful and easy-to-apply lessons, not only for senior managers, but also for individuals at any level -- for anyone who wants to create extraordinary customer experiences. Drawing on more than 20 years of hands-on experience, this book sheds new light on how brands are really built and offers practical advice you can use to immediately differentiate your products, services, and company.
Ricks previous books include Non-Manipulative Selling published by Prentice Hall,
Collaborative Selling published by John Wiley and Sons and the self-published Dollars
and Sense of Exceptional Service Delivery.
His client list includes Abbott Labs, AutoZone, Bayer, Caterpillar, IBM, Intel, Merrill
Lynch and Verizon. Because he continues to consult with a few select clients each year,
his material is always relevant, fresh, and grounded in the current realities of the
marketplace.
Ricks passion for truly understanding the company and industry hes addressing, along with his trademark Deep Customization is unparalleled in the speaking industry. His depth of corporate experience, research, and education has given him the unusual gift of appearing to be an industry insider, to even the most discriminating audiences.
Contact a speaker booking agent to check availability on Rick Barrera and other top speakers and celebrities.
Overpromise and Overdeliver: How to Design a Branded Competitive Advantage and Deliver Extraordinary Customer Experiences. (Keynote presentation, and interactive half
• and full-day sessions.)
By deconstructing the customer experience and reimagining the use of your resources, your team can deliver exceptional service in every customer interaction.
Let Rick teach your team how to conduct The Ultimate Customer Interview that will enable them sell more in less time while collaborating with their customers to build long-term profitable business relationships. Or choose his unique Brand-Aligned Selling program to ensure that your sales team aligns with, reflects, and reinforces your Overpromise.
Fast Forward: The Ten Critical Trends Driving Sales, Marketing and Customer Service In this fast-paced speech Rick will show you how these ten integrated trends are reshaping the competitive landscape and how you can profit from each trend.
• Fast Forward: Embracing the Challenges of the 21st Century
• Faster Forward: The New Economics of Information
• Customer Service... The Competitive Edge
• Peak Performer's Attitude
• It Takes All Kinds
• How to Gain the Competitive Advantage in Selling
Rick Barrera is a keynote speaker and industry expert who speaks on a wide range of topics . The estimated speaking fee range to book Rick Barrera for your event is $10,000 - $20,000. Rick Barrera generally travels from San Diego, CA, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Tim Sanders, Don Peppers, Scott McKain, Tony Alessandra and Dr. Kevin Freiberg. Contact All American Speakers for ratings, reviews, videos and information on scheduling Rick Barrera for an upcoming event.
Overpromise and Overdeliver: How to Design a Branded Competitive Advantage and Deliver Extraordinary Customer Experiences. (Keynote presentation, and interactive half
• and full-day sessions.)
By deconstructing the customer experience and reimagining the use of your resources, your team can deliver exceptional service in every customer interaction.
Let Rick teach your team how to conduct The Ultimate Customer Interview that will enable them sell more in less time while collaborating with their customers to build long-term profitable business relationships. Or choose his unique Brand-Aligned Selling program to ensure that your sales team aligns with, reflects, and reinforces your Overpromise.
Fast Forward: The Ten Critical Trends Driving Sales, Marketing and Customer Service In this fast-paced speech Rick will show you how these ten integrated trends are reshaping the competitive landscape and how you can profit from each trend.
• Fast Forward: Embracing the Challenges of the 21st Century
• Faster Forward: The New Economics of Information
• Customer Service... The Competitive Edge
• Peak Performer's Attitude
• It Takes All Kinds
• How to Gain the Competitive Advantage in Selling
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This website is a resource for event professionals and strives to provide the most comprehensive catalog of thought leaders and industry experts to consider for speaking engagements. A listing or profile on this website does not imply an agency affiliation or endorsement by the talent.
All American Entertainment (AAE) exclusively represents the interests of talent buyers, and does not claim to be the agency or management for any speaker or artist on this site. AAE is a talent booking agency for paid events only. We do not handle requests for donation of time or media requests for interviews, and cannot provide celebrity contact information.
If you are the talent, and wish to request removal from this catalog or report an issue with your profile, please click here.
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