Customer-First Culture Expert; Managing Partner and Chief Experience Officer at JCXStrategies
Jessica Carroll Biography
An evangelist for creating a customer-first culture, Jessica Carroll solves the communication and operational gap between employee engagement and successful customer relationships—the catalyst for organizational and financial success.
With over 30 years of experience as a senior executive in the technology industry, she has served as the Chief Experience Officer for multiple organizations, was Vice President of Customer Success for TenFour IT, and had a noteworthy tenure at the United States Golf Association, culminating in the role of Managing Director for Information Technology/CIO.
Carroll is the Managing Partner and Chief Experience Officer at JCXStrategies, offering Speaking, Workshops, and Leadership consulting focused on engagement methodologies that position organizations for long-term growth and impact.
A speaker on the topics of customer and employee engagement, team culture, and digital transformation, she has been published in CIOInsight and BizTech magazine, among others, and is a contributing author to the book, "Digital Transformation Demystified," in which she discusses customer and employee engagement practices.
Contact a speaker booking agent to check availability on Jessica Carroll and other top speakers and celebrities.
Jessica Carroll Speaking Topics
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Inspiring Transformation
Resistance to change can stall even the best transformation efforts. While digital tools drive efficiency, true business success depends on cultural transformation—ensuring employees don’t just adapt, but embrace change with purpose.
In this keynote, we explore how to spark cultural energy, align employees with organizational goals, and turn them into champions of your digital evolution. Gain strategies and tangible methodologies to foster cross-organization engagement, build employee trust, and fuel a transformation culture.
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Unlocking Customer Success: The Blueprint for Lasting Engagement
Customer engagement is the key to satisfaction, retention, and revenue growth. Whether through a formal program or an informal approach, deep relationships drive business success.
In this keynote, Jessica Carroll shares her practical run book for sustainable customer connections, covering issue management, team culture, and outcome-based strategies. Walk away with actionable insights to strengthen engagement and fuel long-term growth.
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How do I book Jessica Carroll to speak at my event?
Our experienced booking agents have successfully helped clients around the world secure speakers like Jessica Carroll for speaking engagements, personal appearances, product endorsements, or corporate entertainment since 2002. Click the Check Availability button above and complete the form on this page to check availability for Jessica Carroll, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get speaking fee information and check availability for Jessica Carroll or any other speaker of your choice. -
What are the speaker fees for Jessica Carroll
Speaking fees for Jessica Carroll, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. The estimated fees to book Jessica Carroll are available upon request for live events and available upon request for virtual events. For the most current speaking fee to hire Jessica Carroll, click the Check Availability button above and complete the form on this page, or call our office at 1.800.698.2536 to speak directly with an experienced booking agent. -
What topics does Jessica Carroll speak about?
Jessica Carroll is a keynote speaker and industry expert whose speaking topics include Change Management, Customer Experience, Digital Transformation, Human Resources, Leadership -
Where does Jessica Carroll travel from?
Jessica Carroll generally travels from New York, NY, USA, but can be booked for private corporate events, personal appearances, keynote speeches, or other performances. For more details, please contact an AAE Booking agent. -
Who is Jessica Carroll’s agent?
AAE Speakers Bureau has successfully booked keynote speakers like Jessica Carroll for clients worldwide since 2002. As a full-service speaker booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Please click the Check Availability button above and complete the form on this page including the details of your event, or call our office at 1.800.698.2536, and one of our agents will assist you to book Jessica Carroll for your next private or corporate function. -
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AAE Speakers Bureau is a full-service speaker booking agency, meaning we can completely manage the speaker’s or celebrity’s engagement with your organization from the time of booking your speaker through the event’s completion. We provide all of the services you need to host Jessica Carroll or any other speaker of your choice, including offer negotiation, contractual assistance, accounting and billing, and event speaker travel and logistics services. When you book a speaker with us, we manage the process of hosting a speaker for you as an extension of your team. Our goal is to give our clients peace of mind and a best-in-class service experience when booking a speaker with us. -
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Jessica Carroll is a keynote speaker and industry expert who speaks on a wide range of topics such as Inspiring Transformation, Unlocking Customer Success: The Blueprint for Lasting Engagement, Employee Experience Drives Customer Experience and Networking for the Tech Introvert: Your Success Starts Here. The estimated speaking fee range to book Jessica Carroll for your event is available upon request. Jessica Carroll generally travels from New York, NY, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Lena Bieber, Jean Case, Christi Tasker, Erik Qualman and Jenn Lim. Contact All American Speakers for ratings, reviews, videos and information on scheduling Jessica Carroll for an upcoming live or virtual event.
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