Organizational Trust Expert & Professor of Management Practice at Harvard Business School; Author of "The Power of Trust"; Former Chair of Better Business Bureau
Sandra J. Sucher Biography
Sandra J. Sucher is a professor of management practice at Harvard Business School and an authority on organizational trust. At Harvard, Sucher studies how organizations build and maintain trust, focusing on the role of leadership in this process. She has authored more than 100 business cases, technical notes, video interviews, teaching notes, and three books. Before her academic career, Sucher served as chair of the Better Business Bureau, vice president at Fidelity Investments, and a senior executive at Filene's Basement, where she developed the proposal to expand the company from a single-unit business into a national chain. Her two decades of industry experience inform her research and offer practical insights for business leaders.
Sucher's work includes "The Power of Trust: How Companies Build It, Lose It, Regain It," co-authored with Shalene Gupta. The book presents a framework for understanding trust in organizations, examining elements such as competence, motives, means, and impact, and explores the business, economic, and societal implications of trust. Her earlier textbooks, "The Moral Leader: Challenges, Insights, and Tools" and "Teaching The Moral Leader: A Literature-based Leadership Course," introduce a literature-based approach to business ethics education. Sucher teaches the required MBA course "Leadership and Corporate Accountability" and the elective "The Moral Leader" at Harvard Business School.
Sucher's research also addresses workforce restructuring and the impact of layoffs. She examines the often-overlooked costs of layoffs, including loss of institutional knowledge, reduced employee engagement, increased turnover, and diminished innovation. Sucher argues that the negative effects of layoffs, such as damaged trust, can persist within organizations and that short-term cost savings do not guarantee long-term success. Her Harvard Business Review article "Layoffs That Don't Break Your Company" was selected as an HBR "Must Read," and she has contributed to the "Big Idea" series on trust for Harvard Business Review.
Sucher serves on the Edelman Trust Institute advisory board, collaborates with Deloitte on TrustIQ, a tool measuring trust in corporations and public sector organizations, and works with PwC on the Trust Leadership Institute. She provides expert commentary for Bloomberg, The New York Times, The Washington Post, The Wall Street Journal, NPR, and Fortune. Through her research and public engagement, Sucher offers a framework for leaders to understand trust as a foundational element in building relationships with customers, employees, investors, and the public, addressing the evolving demands on organizations and their leadership.
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Our experienced booking agents have successfully helped clients around the world secure speakers like Sandra J. Sucher for speaking engagements, personal appearances, product endorsements, or corporate entertainment since 2002. Click the Check Availability button above and complete the form on this page to check availability for Sandra J. Sucher, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get speaking fee information and check availability for Sandra J. Sucher or any other speaker of your choice. -
What are the speaker fees for Sandra J. Sucher
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What topics does Sandra J. Sucher speak about?
Sandra J. Sucher is a keynote speaker and industry expert whose speaking topics include Business Authors, Business Leadership, Corporate Culture, Corporate Strategy, Culture, Customer Experience, Disruptive Thinking, Diversity & Inclusion, ESG, Ethics & Integrity, Human Resources, Innovation, Leadership, Strategic Leadership, Sustainability, Thought Leadership -
Where does Sandra J. Sucher travel from?
Sandra J. Sucher generally travels from Boston, MA, USA, but can be booked for private corporate events, personal appearances, keynote speeches, or other performances. For more details, please contact an AAE Booking agent. -
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Sandra J. Sucher is a keynote speaker and industry expert who speaks on a wide range of topics. The estimated speaking fee range to book Sandra J. Sucher for your event is available upon request. Sandra J. Sucher generally travels from Boston, MA, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Nitin Nohria, Daisy Auger-Dominguez, Harish Shah, Dalila Wilson-Scott and Afdhel Aziz. Contact All American Speakers for ratings, reviews, videos and information on scheduling Sandra J. Sucher for an upcoming live or virtual event.
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