If digital disruption was the dress rehearsal for your business model’s transformation, COVID19 became the burning platform. By now, we know that this virus has wreaked havoc on lives and livelihoods. None of us, professional, essential worker or otherwise, has been immune to either type of future shock.
But what does the world beyond the pandemic look like? And how do we as humans prepare ourselves for it?
Will we be going back to the status quo after lockdowns ease, or will we be forever transformed? What will we value, and how will we be spending our disposable income? What technologies are here to stay? Will we be migrating back into cities for work, or stay at home? Will the physical and virtual continue to blend? Will frugality be the new norm? What consumer behaviour will shape the commerce of tomorrow?
How do you design frictionless customer experiences where customers can seamlessly navigate between digital and analogue touchpoints?
This is the main question Anders explores in this thought-provoking keynote. Emerging technologies such as Artificial Intelligence, Virtual Reality and the Internet of Things are enabling more and more brands to become truly ’seamless’.
This presentation will provide you with fascinating case studies and best practices from smart brands that understand how intelligent technologies can amplify customer service, create compelling customer experiences, remove friction and transform our lives.
THIS BESPOKE TAILORED PRESENTATION WILL PROVIDE:
As some organisations careen recklessly into the digital future and others are left behind by remaining steeped in the ways of old, thought leaders are coming to realise there is an important middle ground. Most often that’s where your customers and clients want you to be, the place where digital and analogue converge • the ‘digilogue’. In the digilogue it is understood that digital satisfies a customer’s mind while analogue soothes the heart.
KNOWING WHERE THIS PLACE IS DEMANDS:
An understanding of the parts of your business that simply cannot be allowed to go digital
An intimate knowledge of the customer experience, of the touch points that thrill them, that speak to their hearts and not their heads
An understanding of how your organisation tells its story to its public
A recognition of the artisanal skill, or customer service, that keeps customers coming back
Every business must know where its middle ground lies, where the old-school artisan meets the efficiency and power of the future. This customised presentation will help your people find where that place is.
Waves of change are rolling towards us and you’d better be prepared. But how do you spot the waves, or identify what’s going on in the market? How do you sense the direction of the currents, or establish what it means for your business? And how do you best position yourself so you’re not washed away, or choose a market position and ride the wave?
The WAVES OF CHANGE THREATENING EVERY BUSINESS ARE:
Digital Disruption – managing the tension between the analogue and digital touch points
Media Madness – realising that every company must think like a media company
Data Driven Dominance – working out how to turn data into competitive knowledge
THIS KEYNOTE WILL PROVIDE YOU WITH THE FOLLOWING FORESIGHTS:
Which new markets you should target, and how to identify and engage them
How to step back and deconstruct your own business model to identify new, non-traditional partnerships
How to sort through the data storm to turn customer insight into intelligent and strategic business assets
How to build innovation strategy that disrupts your competitors
Anders Sorman-Nilsson is a keynote speaker and industry expert who speaks on a wide range of topics such as 2nd Renaissance, Seamless: Digital adaptation and human transformation, Digilogue: How to win the digital minds and analogue hearts of tomorrow's customers and Waves of Change: Global Trends that will Disrupt your Existence. The estimated speaking fee range to book Anders Sorman-Nilsson for your event is $30,000 - $50,000. Anders Sorman-Nilsson generally travels from SydneyAustralia and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Erik Qualman, Mike Walsh, R "Ray" Wang, Seth Mattison and Peter Guber. Contact All American Speakers for ratings, reviews, videos and information on scheduling Anders Sorman-Nilsson for an upcoming live or virtual event.
This website is a resource for event professionals and strives to provide the most comprehensive catalog of thought leaders and industry experts to consider for speaking engagements. A listing or profile on this website does not imply an agency affiliation or endorsement by the talent.
All American Entertainment (AAE) exclusively represents the interests of talent buyers, and does not claim to be the agency or management for any speaker or artist on this site. AAE is a talent booking agency for paid events only. We do not handle requests for donation of time or media requests for interviews, and cannot provide celebrity contact information.
If you are the talent and wish to request a profile update or removal from our online directory, please submit a profile request form.