Costas Markides Speaking Topics

• Beyond the Aha Moment: How Innovation Really Happens

  The biggest mistake that people make when it comes to innovation is to think that the bottleneck is the lack of good ideas. Nothing could be further from the truth. The real problem in innovation is the implementation of new ideas to create value. Even the best of ideas will fail unless someone pushes them in the organisation to get them properly implemented. But who should be doing the pushing? And how? There is a lot of academic evidence that suggests answers to these questions. Markides will explore how innovations diffuse in organizations (and societies) and what that implies for managers. Real examples will be provided to highlight the points made.

• Every Crisis Has an Opportunity

  The companies that survive in difficult times are not the ones that look at the crisis as a threat; and are not the ones that look at it as an opportunity. They are the ones that look at it as BOTH a threat AND an opportunity. Looking at it as a threat gives us some benefits (e.g. it creates a sense of urgency and galvanizes resources). But it also comes with costs (e.g. it makes us short-term oriented and reactive). Similarly, looking at it as an opportunity gives us some benefits (e.g. long-term and strategic outlook). But it also comes with costs (e.g. no urgency and no action). So, the trick is to be able to approach it as both a threat and an opportunity.

Delighting Clients in a World of Temporary Advantage

To delight clients, the first requirement is to offer them a unique value proposition. In other words, when the client asks: why should I come to you rather than go to any one of your competitors? you should be able to say: because I can offer you everything that my competitors are offering you plus these additional benefits that nobody else can offer. This means that you cannot be everything to everybody! You need to select your clients strategically so that what you can uniquely offer fits exactly the selected clients needs. This unique value proposition must be embodied in the organizations brand.

But having a unique value proposition is not enough. The promise of the brand must be delivered to the client not once or twice but all the time. And it has to be delivered not only by one or two people in the organization but by everybody. For such a wonderful state of affairs to emerge, these behaviors must become part of the culture of the organization. It is the responsibility of top management to develop the culture of their firms so that delighting clients on a continuous basis becomes automatic. The question then becomes: how can we build such a culture?

How to Make Your Organizations More Innovative

In todays hypercompetitive world, innovation is the only source of competitive advantage. Organizations must continuously innovate to stay one step ahead of competition. But innovation is not just creativity; and it is not just the province of top management. For innovation to become a source of competitive advantage, it must be institutionalised so that it takes place anywhere and at anytime in the organization. How to institutionalise innovation is a real challenge for companies and this presentation will provide insights on how to do it. Top management has a key role to play in this and we will also explore how the top people can set the right example in the organization. Real life examples will be provided to support the generalizations made.

The Traps of Innovation

There is no question that Innovation is a core driver of growth, performance and valuation. It is, therefore, the responsibility of every leader to encourage it and promote it. Yet, company after company, leader after leader, fall into the some predictable traps in trying to do so.