Questions & Answers on The Future of Service Excellence by Ron ...
The driving force of a service-focused culture is a group of inspired leaders who are convinced of and committed to the long-term value of service excellence. Learn how the leadership team can build the alignment needed to embrace a common service vision and the actions required to make that vision a reality.
At the core of a service-focused company are strong internal and external partnerships. Listen to practical steps and easy-to-learn techniques that teams, cross-functional groups, internal service departments, and others can use to immediately get more cooperation from – and alignment with – the business relationships that matter the most.
Providing superior service is essential to continued success in a competitive world but toomany executives still regard service as “the fuzzy stuff” – they don’t know how to measure, manage or make it happen on a companywide scale. Watch and learn specific action steps you can take to fly over customers’ rising expectations and immediately improve the quality of service delivered at all levels of the company.
In a world where customers and staff have increasing options, companies with a powerful service reputation and an Uplifting Service culture are attracting and retaining the best talent, achieving market leadership and enjoying sustainable success. In fact, building a service-focused culture today is no longer an option — it’s a competitive necessity. This session provides senior executives with the opportunity to step back and answer the question, “Is the service culture that exists in my company today providing me with a strong competitive advantage for tomorrow? If so, what can I do to keep it growing stronger? And if not, what can I do to make it better right now?” Packed with case studies and best practice examples from companies around the world, Capturing The Power Of A Superior Service Culture shows you why some organizations succeed beautifully – and others fail miserably. Participate in this presentation to find out what works, what doesn’t, what your organization should do, and what you must avoid.
Key Learning Points:
• Why an Uplifting Service culture earns you a sustainable advantage.
• How to engineer your service culture with a proven three-part architecture and implementation roadmap.
• How to align The 12 Building Blocks of Service Culture™ to get more impact from the activities you are already doing.
• How to track, improve and measure the value of your service culture.
• Why a weak service culture leads to more complaints, lower margins and higher staff turnover – and how you can avoid these problems.
A superior service culture does not happen by accident but instead requires committed managers willing to walk their talk – and motivated staff inspired to deliver on-the-spot service daily. But beyond this, the driving force of a service-focused culture is a group of inspired leaders who are convinced of, and committed to, the long-term value of Uplifting Service.
Leading The Service-Focused Culture facilitates your senior leadership team in building the alignment needed to embrace a common service vision – and then take the actions required to make that vision a reality. In this hands-on session, participants review the culture-building activities currently in use in the organization; identify opportunities for new service initiatives; learn best practices for becoming a service-focused culture and commit to taking action to align and strengthen the service focus.
Key Learning Points:
• Best practices for engaging everyone from the top down in a continuous cascade of positive actions for Uplifting Service culture.
• Quantifying benefits of a service culture in terms of customer experience, competitive positioning, talent development and business results.
• Choosing compelling language to create an engaging service vision.
• Communicating the vision effectively with all service providers.
• Creating the alignment and service commitment to help cross functional teams communicate more effectively with each other and within their own departments.
Questions & Answers on The Future of Service Excellence by Ron ...
Keynote Speech by Ron Kaufman on Service Culture at Swiss Excellence Awards
Ron Kaufman: "Uplifting Service" | Talks at Google
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The driving force of a service-focused culture is a group of inspired leaders who are convinced of and committed to the long-term value of service excellence. Learn how the leadership team can build the alignment needed to embrace a common service vision and the actions required to make that vision a reality.
At the core of a service-focused company are strong internal and external partnerships. Listen to practical steps and easy-to-learn techniques that teams, cross-functional groups, internal service departments, and others can use to immediately get more cooperation from – and alignment with – the business relationships that matter the most.
Providing superior service is essential to continued success in a competitive world but toomany executives still regard service as “the fuzzy stuff” – they don’t know how to measure, manage or make it happen on a companywide scale. Watch and learn specific action steps you can take to fly over customers’ rising expectations and immediately improve the quality of service delivered at all levels of the company.
In a world where customers and staff have increasing options, companies with a powerful service reputation and an Uplifting Service culture are attracting and retaining the best talent, achieving market leadership and enjoying sustainable success. In fact, building a service-focused culture today is no longer an option — it’s a competitive necessity. This session provides senior executives with the opportunity to step back and answer the question, “Is the service culture that exists in my company today providing me with a strong competitive advantage for tomorrow? If so, what can I do to keep it growing stronger? And if not, what can I do to make it better right now?” Packed with case studies and best practice examples from companies around the world, Capturing The Power Of A Superior Service Culture shows you why some organizations succeed beautifully – and others fail miserably. Participate in this presentation to find out what works, what doesn’t, what your organization should do, and what you must avoid.
Key Learning Points:
• Why an Uplifting Service culture earns you a sustainable advantage.
• How to engineer your service culture with a proven three-part architecture and implementation roadmap.
• How to align The 12 Building Blocks of Service Culture™ to get more impact from the activities you are already doing.
• How to track, improve and measure the value of your service culture.
• Why a weak service culture leads to more complaints, lower margins and higher staff turnover – and how you can avoid these problems.
A superior service culture does not happen by accident but instead requires committed managers willing to walk their talk – and motivated staff inspired to deliver on-the-spot service daily. But beyond this, the driving force of a service-focused culture is a group of inspired leaders who are convinced of, and committed to, the long-term value of Uplifting Service.
Leading The Service-Focused Culture facilitates your senior leadership team in building the alignment needed to embrace a common service vision – and then take the actions required to make that vision a reality. In this hands-on session, participants review the culture-building activities currently in use in the organization; identify opportunities for new service initiatives; learn best practices for becoming a service-focused culture and commit to taking action to align and strengthen the service focus.
Key Learning Points:
• Best practices for engaging everyone from the top down in a continuous cascade of positive actions for Uplifting Service culture.
• Quantifying benefits of a service culture in terms of customer experience, competitive positioning, talent development and business results.
• Choosing compelling language to create an engaging service vision.
• Communicating the vision effectively with all service providers.
• Creating the alignment and service commitment to help cross functional teams communicate more effectively with each other and within their own departments.
Ron Kaufman is a keynote speaker and industry expert who speaks on a wide range of topics such as Leading the Service-Focused Culture: Creating Superior Service from the C-Suite, Building Your Business with Service Partnerships: Making the Most of the Relationships That Matter, Uplifting Service: Exceeding Customer Expectations One Action at a Time, Capturing the Power of a Superior Service Culture: Creating a Sustainable Competitive Advantage, Culture Keynote and Leading the Service-Focused Culture: Creating Superior Service from the C-Suite. The estimated speaking fee range to book Ron Kaufman for your event is $30,000 - $50,000. Ron Kaufman generally travels from Singapore and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Shep Hyken, Dennis Snow, Horst Schulze, Josh Linkner and Jeanne Bliss. Contact All American Speakers for ratings, reviews, videos and information on scheduling Ron Kaufman for an upcoming live or virtual event.
The driving force of a service-focused culture is a group of inspired leaders who are convinced of and committed to the long-term value of service excellence. Learn how the leadership team can build the alignment needed to embrace a common service vision and the actions required to make that vision a reality.
At the core of a service-focused company are strong internal and external partnerships. Listen to practical steps and easy-to-learn techniques that teams, cross-functional groups, internal service departments, and others can use to immediately get more cooperation from – and alignment with – the business relationships that matter the most.
Providing superior service is essential to continued success in a competitive world but toomany executives still regard service as “the fuzzy stuff” – they don’t know how to measure, manage or make it happen on a companywide scale. Watch and learn specific action steps you can take to fly over customers’ rising expectations and immediately improve the quality of service delivered at all levels of the company.
In a world where customers and staff have increasing options, companies with a powerful service reputation and an Uplifting Service culture are attracting and retaining the best talent, achieving market leadership and enjoying sustainable success. In fact, building a service-focused culture today is no longer an option — it’s a competitive necessity. This session provides senior executives with the opportunity to step back and answer the question, “Is the service culture that exists in my company today providing me with a strong competitive advantage for tomorrow? If so, what can I do to keep it growing stronger? And if not, what can I do to make it better right now?” Packed with case studies and best practice examples from companies around the world, Capturing The Power Of A Superior Service Culture shows you why some organizations succeed beautifully – and others fail miserably. Participate in this presentation to find out what works, what doesn’t, what your organization should do, and what you must avoid.
Key Learning Points:
• Why an Uplifting Service culture earns you a sustainable advantage.
• How to engineer your service culture with a proven three-part architecture and implementation roadmap.
• How to align The 12 Building Blocks of Service Culture™ to get more impact from the activities you are already doing.
• How to track, improve and measure the value of your service culture.
• Why a weak service culture leads to more complaints, lower margins and higher staff turnover – and how you can avoid these problems.
A superior service culture does not happen by accident but instead requires committed managers willing to walk their talk – and motivated staff inspired to deliver on-the-spot service daily. But beyond this, the driving force of a service-focused culture is a group of inspired leaders who are convinced of, and committed to, the long-term value of Uplifting Service.
Leading The Service-Focused Culture facilitates your senior leadership team in building the alignment needed to embrace a common service vision – and then take the actions required to make that vision a reality. In this hands-on session, participants review the culture-building activities currently in use in the organization; identify opportunities for new service initiatives; learn best practices for becoming a service-focused culture and commit to taking action to align and strengthen the service focus.
Key Learning Points:
• Best practices for engaging everyone from the top down in a continuous cascade of positive actions for Uplifting Service culture.
• Quantifying benefits of a service culture in terms of customer experience, competitive positioning, talent development and business results.
• Choosing compelling language to create an engaging service vision.
• Communicating the vision effectively with all service providers.
• Creating the alignment and service commitment to help cross functional teams communicate more effectively with each other and within their own departments.
This website is a resource for event professionals and strives to provide the most comprehensive catalog of thought leaders and industry experts to consider for speaking engagements. A listing or profile on this website does not imply an agency affiliation or endorsement by the talent.
All American Entertainment (AAE) exclusively represents the interests of talent buyers, and does not claim to be the agency or management for any speaker or artist on this site. AAE is a talent booking agency for paid events only. We do not handle requests for donation of time or media requests for interviews, and cannot provide celebrity contact information.
If you are the talent and wish to request a profile update or removal from our online directory, please submit a profile request form.