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Ron Kaufman

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5 out of 5

Author and World’s Leading Educator & Motivator for Uplifting Customer Service

Ron Kaufman

Speaker RatingSpeaker RatingSpeaker RatingSpeaker RatingSpeaker Rating
5 out of 5

Author and World’s Leading Educator & Motivator for Uplifting Customer Service

Travels From Travels From:
Singapore
Speaking Fee Speaking Fee:
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Ron Kaufman Biography

Ron Kaufman is the world’s leading educator and motivator for uplifting customer service and building service cultures.

Rated one of the “Top 25 Who’s Hot” speakers by Speaker Magazine, Ron presents powerful insights and global best practices from working with clients on every continent for more than twenty years. His energetic keynote speeches and workshops have inspired millions.

He is author of the New York Times and USA Today bestseller, “Uplifting Service! The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet” and 14 other books on service, business and inspiration. Ron is also the founder
of UP! Your Service, a company that enables leaders and organizations to build Uplifting Service cultures for sustainable advantage.

Ron’s experience and passionate commitment to results have been distilled into proven methods to help clients upgrade service performance and build strong service cultures. His unique approaches to learning and leadership have been featured in the New York Times, the Wall Street Journal, and USA Today.

Ron was invited to Asia in 1990 by Singapore Airlines and the government of Singapore to create and launch a national service quality training organization.

He is a graduate of Brown University, USA with studies in France, London and Berkeley, California. He is a professional member of the Author’s Guild, Global Speakers Federation and International Association of Learning Providers.

Ron resides in Singapore and travels widely to promote and realize a vision of “Our world where everyone is educated and inspired to excel in service.”

Ron Kaufman Speaking Topics

  • Leading the Service-Focused Culture: Creating Superior Service from the C-Suite

    The driving force of a service-focused culture is a group of inspired leaders who are convinced of and committed to the long-term value of service excellence. Learn how the leadership team can build the alignment needed to embrace a common service vision and the actions required to make that vision a reality.

  • Building Your Business with Service Partnerships: Making the Most of the Relationships That Matter

    At the core of a service-focused company are strong internal and external partnerships. Listen to practical steps and easy-to-learn techniques that teams, cross-functional groups, internal service departments, and others can use to immediately get more cooperation from – and alignment with – the business relationships that matter the most.

  • Uplifting Service: Exceeding Customer Expectations One Action at a Time

    Providing superior service is essential to continued success in a competitive world but toomany executives still regard service as “the fuzzy stuff” – they don’t know how to measure, manage or make it happen on a companywide scale. Watch and learn specific action steps you can take to fly over customers’ rising expectations and immediately improve the quality of service delivered at all levels of the company.

  • Capturing the Power of a Superior Service Culture: Creating a Sustainable Competitive Advantage

    In a world where customers and staff have increasing options, companies with a powerful service reputation and an Uplifting Service culture are attracting and retaining the best talent, achieving market leadership and enjoying sustainable success. In fact, building a service-focused culture today is no longer an option — it’s a competitive necessity. This session provides senior executives with the opportunity to step back and answer the question, “Is the service culture that exists in my company today providing me with a strong competitive advantage for tomorrow? If so, what can I do to keep it growing stronger? And if not, what can I do to make it better right now?” Packed with case studies and best practice examples from companies around the world, Capturing The Power Of A Superior Service Culture shows you why some organizations succeed beautifully – and others fail miserably. Participate in this presentation to find out what works, what doesn’t, what your organization should do, and what you must avoid.

    Key Learning Points:

    • Why an Uplifting Service culture earns you a sustainable advantage.

    • How to engineer your service culture with a proven three-part architecture and implementation roadmap.

    • How to align The 12 Building Blocks of Service Culture™ to get more impact from the activities you are already doing.

    • How to track, improve and measure the value of your service culture.

    • Why a weak service culture leads to more complaints, lower margins and higher staff turnover – and how you can avoid these problems.

  • Culture Keynote

  • Leading the Service-Focused Culture: Creating Superior Service from the C-Suite

    A superior service culture does not happen by accident but instead requires committed managers willing to walk their talk – and motivated staff inspired to deliver on-the-spot service daily. But beyond this, the driving force of a service-focused culture is a group of inspired leaders who are convinced of, and committed to, the long-term value of Uplifting Service.

    Leading The Service-Focused Culture facilitates your senior leadership team in building the alignment needed to embrace a common service vision – and then take the actions required to make that vision a reality. In this hands-on session, participants review the culture-building activities currently in use in the organization; identify opportunities for new service initiatives; learn best practices for becoming a service-focused culture and commit to taking action to align and strengthen the service focus.

    Key Learning Points:

    • Best practices for engaging everyone from the top down in a continuous cascade of positive actions for Uplifting Service culture.

    • Quantifying benefits of a service culture in terms of customer experience, competitive positioning, talent development and business results.

    • Choosing compelling language to create an engaging service vision.

    • Communicating the vision effectively with all service providers.

    • Creating the alignment and service commitment to help cross functional teams communicate more effectively with each other and within their own departments.

Ron Kaufman Videos

  • Questions & Answers on The Future of Service Excellence by Ron ...
    Ron Kaufman is the New York Times bestselling author of ... RonKaufman.com/ demo to learn more about Ron, watch a keynote speech, and ...
  • Keynote Speech by Ron Kaufman on Service Culture at Swiss Excellence Awards
    http://www.UpliftingService.com http://www.RonKaufman.com In this engaging session at the Swiss National Excellence Awards in Lucerne,...
  • Ron Kaufman: "Uplifting Service" | Talks at Google
    Ron Kaufman discusses his New York Times bestselling book Uplifting Service, which offers a proven path to delighting your customers, colleagues, and...

Ron Kaufman Books

  • Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet
    Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet
  • UP! Your Service Action Steps
    UP! Your Service Action Steps
  • Lift Me UP! You Make a Difference
    Lift Me UP! You Make a Difference
  • Lift Me UP! Take The Lead!
    Lift Me UP! Take The Lead!
  • Lift Me UP! Loving Your Life
    Lift Me UP! Loving Your Life
  • Lift Me UP! What a Great Idea!
    Lift Me UP! What a Great Idea!

FAQs on booking Ron Kaufman

  • How do I book Ron Kaufman to speak at my event?

    Our experienced booking agents have successfully helped clients around the world secure speakers like Ron Kaufman for speaking engagements, personal appearances, product endorsements, or corporate entertainment since 2002. Click the Check Availability button above and complete the form on this page to check availability for Ron Kaufman, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get speaking fee information and check availability for Ron Kaufman or any other speaker of your choice.
  • What are the speaker fees for Ron Kaufman

    Speaking fees for Ron Kaufman, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. The estimated fees to book Ron Kaufman are for live events and for virtual events. For the most current speaking fee to hire Ron Kaufman, click the Check Availability button above and complete the form on this page, or call our office at 1.800.698.2536 to speak directly with an experienced booking agent.
  • What topics does Ron Kaufman speak about?

    Ron Kaufman is a keynote speaker and industry expert whose speaking topics include Business, Customer Service, Innovation, Inspirational, Leadership, Motivational, Virtual Speakers.
  • Where does Ron Kaufman travel from?

    Ron Kaufman generally travels from Singapore, but can be booked for private corporate events, personal appearances, keynote speeches, or other performances. For more details, please contact an AAE Booking agent.
  • Who is Ron Kaufman’s agent?

    AAE Speakers Bureau has successfully booked keynote speakers like Ron Kaufman for clients worldwide since 2002. As a full-service speaker booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Please click the Check Availability button above and complete the form on this page including the details of your event, or call our office at 1.800.698.2536, and one of our agents will assist you to book Ron Kaufman for your next private or corporate function.
  • What is a full-service speaker booking agency?

    AAE Speakers Bureau is a full-service speaker booking agency, meaning we can completely manage the speaker’s or celebrity’s engagement with your organization from the time of booking your speaker through the event’s completion. We provide all of the services you need to host Ron Kaufman or any other speaker of your choice, including offer negotiation, contractual assistance, accounting and billing, and event speaker travel and logistics services. When you book a speaker with us, we manage the process of hosting a speaker for you as an extension of your team. Our goal is to give our clients peace of mind and a best-in-class service experience when booking a speaker with us.
  • Why is AAE Speakers Bureau different from other booking agencies?

    If you’re looking for the best, unbiased speaker recommendations, paired with a top-notch customer service experience, you’re in the right place. At AAE Speakers Bureau, we exclusively represent the interests of our clients - professional organizations, companies, universities, and associations. We intentionally do not represent the speakers we feature or book. That is so we can present our clients with the broadest and best performing set of speaker options in the market today, and we can make these recommendations without any obligation to promote a specific speaker over another. This is why when our agents suggest a speaker for your event, you can be assured that they are of the highest quality with a history of proven success with our other clients.

Ron Kaufman is a keynote speaker and industry expert who speaks on a wide range of topics such as Leading the Service-Focused Culture: Creating Superior Service from the C-Suite, Building Your Business with Service Partnerships: Making the Most of the Relationships That Matter, Uplifting Service: Exceeding Customer Expectations One Action at a Time, Capturing the Power of a Superior Service Culture: Creating a Sustainable Competitive Advantage, Culture Keynote and Leading the Service-Focused Culture: Creating Superior Service from the C-Suite. The estimated speaking fee range to book Ron Kaufman for your event is $30,000 - $50,000. Ron Kaufman generally travels from Singapore and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Shep Hyken, Dennis Snow, Horst Schulze, Josh Linkner and Jeanne Bliss. Contact All American Speakers for ratings, reviews, videos and information on scheduling Ron Kaufman for an upcoming live or virtual event.

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