Customer Service Strategist & Retail Expert
Anne M. Obarski Biography
Anne Obarski is a seasoned customer experience strategist, speaker, and consultant who believes every interaction tells your brand story. Known for her high-energy keynotes and practical insights, Obarski challenges audiences to see customer service not as a department—but as a mindset that drives loyalty, reputation, and revenue.
As founder of Merchandise Concepts, Obarski has spent years studying what truly creates memorable customer moments. Through her Retail Snoops™ research program—spanning thousands of mystery shops nationwide—she’s uncovered what separates businesses that simply serve customers from those that wow them.
Today, Obarski partners with organizations to elevate their service culture through customized sales training programs and on-site consulting designed to align teams, sharpen communication, and deliver measurable results. Her programs blend research, real-world observation, and humor to help teams turn ordinary transactions into extraordinary experiences.
Recognized three times as ReThink Retail’s Top Retail Expert (2024, 2025 and 2026), sponsored by Microsoft, and a long-standing member of the National Speakers Association, Obarski has inspired hundreds of audiences to build brands people don’t just buy from—but believe in.
Contact a speaker booking agent to check availability on Anne M. Obarski and other top speakers and celebrities.
Anne M. Obarski Speaking Topics
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Experience Is the New Brand: How to Build a Business That Customers Trust, Talk About and Come Back To
In today’s retail landscape, customer experience isn’t just part of the business—it is the business. In this high-energy, insight-packed session, globally recognized retail expert Anne Obarski shares four powerful strategies to turn your business into a magnet for loyalty, trust, and word-of-mouth buzz. With 40 years of hands-on consulting, speaking, and training under her belt—and recently named a Top Global Retail Expert for the third year in a row—Anne will walk you through what it truly takes to build The Business of Experience. You'll learn how to:
- Be Consistent: Deliver excellence at every touchpoint, every time.
- Be Unique: Stand out by creating moments customers remember and repeat.
- Build Resilience: Equip your team with the mindset and tools to thrive—even in chaos.
- Grow Loyalty: Earn customer trust so strong, they wouldn’t dream of going elsewhere.
Whether you lead a single storefront or manage hundreds, this session offers practical takeaways and inspiring stories that will challenge the way you think about service, culture, and success.
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360 Store Check-Up: Fix What's Broken, Elevate What Works and Wow Every Customer!
If your store could talk, what would it say about the way it welcomes, sells to, and retains customers? In this high-energy, insight-packed session, global retail expert Anne Obarski will walk you through a powerful 360° evaluation of your business—from your marketing messages and curb appeal to merchandising, employee selection, and the in-store experience. You’ll uncover blind spots that could be costing you sales and learn practical, doable changes that can boost first impressions, deepen customer loyalty, and increase word-of-mouth referrals. Whether you’re a seasoned retailer or just starting out, you’ll walk away with fresh ideas and clear strategies that can immediately elevate your store’s image and performance.
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How do I book Anne M. Obarski to speak at my event?
Our experienced booking agents have successfully helped clients around the world secure speakers like Anne M. Obarski for speaking engagements, personal appearances, product endorsements, or corporate entertainment since 2002. Click the Check Availability button above and complete the form on this page to check availability for Anne M. Obarski, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get speaking fee information and check availability for Anne M. Obarski or any other speaker of your choice. -
What are the speaker fees for Anne M. Obarski
Speaking fees for Anne M. Obarski, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. The estimated fees to book Anne M. Obarski are under $10,000 for live events and available upon request for virtual events. For the most current speaking fee to hire Anne M. Obarski, click the Check Availability button above and complete the form on this page, or call our office at 1.800.698.2536 to speak directly with an experienced booking agent. -
What topics does Anne M. Obarski speak about?
Anne M. Obarski is a keynote speaker and industry expert whose speaking topics include Communication, Customer Experience, Marketing, Retail, Workshop -
Where does Anne M. Obarski travel from?
Anne M. Obarski generally travels from Charleston, SC, USA, but can be booked for private corporate events, personal appearances, keynote speeches, or other performances. For more details, please contact an AAE Booking agent. -
Who is Anne M. Obarski’s agent?
AAE Speakers Bureau has successfully booked keynote speakers like Anne M. Obarski for clients worldwide since 2002. As a full-service speaker booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Please click the Check Availability button above and complete the form on this page including the details of your event, or call our office at 1.800.698.2536, and one of our agents will assist you to book Anne M. Obarski for your next private or corporate function. -
What is a full-service speaker booking agency?
AAE Speakers Bureau is a full-service speaker booking agency, meaning we can completely manage the speaker’s or celebrity’s engagement with your organization from the time of booking your speaker through the event’s completion. We provide all of the services you need to host Anne M. Obarski or any other speaker of your choice, including offer negotiation, contractual assistance, accounting and billing, and event speaker travel and logistics services. When you book a speaker with us, we manage the process of hosting a speaker for you as an extension of your team. Our goal is to give our clients peace of mind and a best-in-class service experience when booking a speaker with us. -
Why is AAE Speakers Bureau different from other booking agencies?
If you’re looking for the best, unbiased speaker recommendations, paired with a top-notch customer service experience, you’re in the right place. At AAE Speakers Bureau, we exclusively represent the interests of our clients - professional organizations, companies, universities, and associations. We intentionally do not represent the speakers we feature or book. That is so we can present our clients with the broadest and best performing set of speaker options in the market today, and we can make these recommendations without any obligation to promote a specific speaker over another. This is why when our agents suggest a speaker for your event, you can be assured that they are of the highest quality with a history of proven success with our other clients.
Anne M. Obarski is a keynote speaker and industry expert who speaks on a wide range of topics such as Experience Is the New Brand: How to Build a Business That Customers Trust, Talk About and Come Back To, 360 Store Check-Up: Fix What's Broken, Elevate What Works and Wow Every Customer!, Why Did I Buy That? Cracking the Code on Style Strategy and Smarter Selling and What’s Your Pink Pig? How Uniqueness Can Drive Your Differential Advantage.. The estimated speaking fee range to book Anne M. Obarski for your event is available upon request. Anne M. Obarski generally travels from Charleston, SC, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Teresa Allen, Bernadette McClelland, Paul Bramson, Vanessa Van Edwards and Monica Phromsavanh. Contact All American Speakers for ratings, reviews, videos and information on scheduling Anne M. Obarski for an upcoming live or virtual event.
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