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Karen Leland

Karen Leland is a leading expert on how to create a customer-focused company in a technological age.

Karen Leland is a leading expert on how to create a customer-focused company in a technological age.

Travels From Travels From:
New York, NY, USA
Speaking Fee Speaking Fee:
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Karen Leland Biography

She is the co-author of the best selling book, Customer Service For Dummies, and the recently released Keeping The Human Connection: Cultivating Customers In A Technological Age. She addresses the issues of forging long-term customer loyalty, building a strategy for service excellence and keeping the human connection despite the rampant growth of technology.

Whether speaking on her own or with co-author Keith Bailey, Karen offers interactive, innovative and lively presentations that are motivating and relevant to business executives, managers, sales people and service staff.

Because technology is fundamental to running a successful business in today's marketplace, Leland and Bailey teach organizations how to keep up technologically without losing customer focus. They have worked with over 100,000 executives and managers in companies throughout the world including American Express, AT&T, IBM, Xerox, Oracle and Marriott Hotels. They are the primary judges for Inc. magazine's annual "Positive Performer Award" and recently founded the International Association of Quality Service to promote the principles and ideas of quality service to businesses worldwide.

Programs:

Building A Winning Quality Service Strategy - Six Actions For Achieving a Service Focus:

Did you know that it costs five times more to attract a new customer than it does to retain a current one? As most corporate giants and small businesses alike have realized, quality service is a critical concern for surviving and thriving in the new millennium.

In this practical hands-on seminar, you will learn how to make your company a winner at the service game. You will not only gain a greater understanding of what it means to be a customer-focused company, but you will learn the six steps that your company must adopt in order to create a world class service organization. This session is targeted to senior executives, managers and business owners.

As a result of this program you will learn how to: Implement six actions critical to being a customer driven company; Differentiate between the in-focused and customer-focused company; Evaluate your company's commitment to service; Have everyone in the company involved in the process of service improvement Reward and recognize your staff for excellent service.

Creative Service Partnerships - Three Steps To Service Excellence:

No matter what service or product your company offers, interacting with, selling to and communicating with customers is the key.

In this presentation, you will learn the three essential steps that lead to excellent service, beginning with how to create and project a winning service attitude. You will discover powerful actions you can take that will result in increased customer loyalty and retention and how to take service initiative and exceed your customers' needs.

Filled with practical tips and techniques, this program is valuable for any manager or employee whose job involves frequent contact with customers either by phone or in person.

As a result of this program you will learn how to: Achieve gold medal service at a bronze level cost; Use the 55/38/7 rule of service excellence; Redefine service and the six basic customer needs; Bounce back when service goes amiss; Win loyalty points by taking service initiative.

Karen Leland Videos

  • Personal Branding Keynote Karen Leland - YouTube

Karen Leland Books

  • Ultimate Guide to Pinterest for Business (Ultimate Series)
    Ultimate Guide to Pinterest for Business (Ultimate Series)
  • Time Management In an Instant: 60 Ways to Make the Most of Your Day (In an Instant (Career Press))
    Time Management In an Instant: 60 Ways to Make the Most of Your Day (In an Instant (Career Press))

FAQs on booking Karen Leland

  • How do I book Karen Leland to speak at my event?

    Our experienced booking agents have successfully helped clients around the world secure speakers like Karen Leland for speaking engagements, personal appearances, product endorsements, or corporate entertainment since 2002. Click the Check Availability button above and complete the form on this page to check availability for Karen Leland, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get speaking fee information and check availability for Karen Leland or any other speaker of your choice.
  • What are the speaker fees for Karen Leland

    Speaking fees for Karen Leland, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. The estimated fees to book Karen Leland are for live events and for virtual events. For the most current speaking fee to hire Karen Leland, click the Check Availability button above and complete the form on this page, or call our office at 1.800.698.2536 to speak directly with an experienced booking agent.
  • What topics does Karen Leland speak about?

    Karen Leland is a keynote speaker and industry expert whose speaking topics include Authors, Business, Business Growth, Corporate Culture, Customer Service, Leadership, Motivational, Relationships, Technology, Virtual.
  • Where does Karen Leland travel from?

    Karen Leland generally travels from New York, NY, USA, but can be booked for private corporate events, personal appearances, keynote speeches, or other performances. For more details, please contact an AAE Booking agent.
  • Who is Karen Leland’s agent?

    AAE Speakers Bureau has successfully booked keynote speakers like Karen Leland for clients worldwide since 2002. As a full-service speaker booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Please click the Check Availability button above and complete the form on this page including the details of your event, or call our office at 1.800.698.2536, and one of our agents will assist you to book Karen Leland for your next private or corporate function.
  • What is a full-service speaker booking agency?

    AAE Speakers Bureau is a full-service speaker booking agency, meaning we can completely manage the speaker’s or celebrity’s engagement with your organization from the time of booking your speaker through the event’s completion. We provide all of the services you need to host Karen Leland or any other speaker of your choice, including offer negotiation, contractual assistance, accounting and billing, and event speaker travel and logistics services. When you book a speaker with us, we manage the process of hosting a speaker for you as an extension of your team. Our goal is to give our clients peace of mind and a best-in-class service experience when booking a speaker with us.
  • Why is AAE Speakers Bureau different from other booking agencies?

    If you’re looking for the best, unbiased speaker recommendations, paired with a top-notch customer service experience, you’re in the right place. At AAE Speakers Bureau, we exclusively represent the interests of our clients - professional organizations, companies, universities, and associations. We intentionally do not represent the speakers we feature or book. That is so we can present our clients with the broadest and best performing set of speaker options in the market today, and we can make these recommendations without any obligation to promote a specific speaker over another. This is why when our agents suggest a speaker for your event, you can be assured that they are of the highest quality with a history of proven success with our other clients.

Karen Leland is a keynote speaker and industry expert who speaks on a wide range of topics . The estimated speaking fee range to book Karen Leland for your event is $20,000 - $30,000. Karen Leland generally travels from New York, NY, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Kelly McDonald, Amanda Gore, Libby Gill, Dr. Jackie Freiberg and Barbara Corcoran. Contact All American Speakers for ratings, reviews, videos and information on scheduling Karen Leland for an upcoming live or virtual event.

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