Speaker profile last updated by AAE Talent Team on 08/16/2024.
Even in the best companies, employees make mistakes. Customers get disappointed and without successful apologies, the companies will lose their business. Today’s marketplace requires that you know the essentials of successful customer service apologies. Simply saying you’re sorry is usually not enough. In this talk, Jennifer will help your employees turn disgruntled customers into your biggest supporters. Jennifer will share these how-to’s: Make amends to customers in ways that save you money in the long run. Make things right again by using my practical words and phrases. Turn public relations disasters into trust-building opportunities. Regain control of your executive schedule by no longer refereeing employee turf battles.
Unpack Gary Chapman’s #1 New York Times bestselling book. Even in the best relationships, your love tank can run low. Jennifer will give you practical skills to: Improve relationships by understanding the best way to show love is to speak the other person’s love language. Offer appreciation in practical ways that will connect with the others in your personal & professional roles.
Dr. Jennifer Thomas is a keynote speaker and industry expert who speaks on a wide range of topics such as “Learning Practical & Creative Ways to Use the Five Love Languages” on Facebook Live, When Sorry Isn’t Enough at Work and The Five Love Languages. The estimated speaking fee range to book Dr. Jennifer Thomas for your event is $10,000 - $20,000. Dr. Jennifer Thomas generally travels from Greensboro, NC, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Pam Tebow, Lisa Whelchel, Kylie Bisutti, Clayton King and Laura Story. Contact All American Speakers for ratings, reviews, videos and information on scheduling Dr. Jennifer Thomas for an upcoming live or virtual event.
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