Psychologist & Leadership Consultant Specializing in Apology Science; Co-Creator of the Five Apology Languages; Co-Author of "When Sorry Isn't Enough"

Greensboro, NC, USA
Live Event: $10,000 - $20,000 Virtual Event: $5,000 - $10,000 More Fee Info

Dr. Jennifer Thomas Biography

Dr. Jennifer M. Thomas is a psychologist, author, TEDx speaker, and leadership consultant specializing in the science and practice of meaningful apology. Thomas holds a doctorate in clinical psychology and community psychology from the University of Maryland and a bachelor's degree in psychology from the University of Virginia. With a background in clinical psychology and business consulting, Thomas examines the dynamics of apologies in both professional and personal settings, providing insights for organizations and individuals seeking effective conflict resolution and communication strategies.

Thomas is recognized as the co-creator of the Five Apology Languages framework. She is the co-author of "When Sorry Isn't Enough," previously published as "The Five Languages of Apology" with Dr. Gary Chapman. The books have been translated into multiple languages and have sold hundreds of thousands of copies globally. The framework outlines five distinct apology languages: expressing regret, accepting responsibility, making restitution, genuinely repenting, and requesting forgiveness. Thomas's work demonstrates that, similar to how people express and receive love in different ways, individuals also give and receive apologies differently. Her expertise extends to the workplace in "Making Things Right at Work," where she collaborates with Chapman and Dr. Paul White to provide strategies for restoring harmony in professional environments.

Thomas is an approved presenter for Gary Chapman's New York Times best-selling book series "The Five Love Languages." In her presentations, she shares practical skills to improve relationships by understanding and applying the concept of love languages. She delivered a TEDx talk titled "When Sorry Isn't Enough," where she discusses the importance of understanding what individuals need to hear and experience in the context of apology. Her TEDxGreensboro talk, "Getting the Last Word with Apology," has expanded her reach to a global audience.

Thomas's work is grounded in research and psychological principles, offering evidence-based strategies for real-world application. Through her expertise, businesses and individuals gain a deeper understanding of how apologies are perceived and expressed, supporting collaboration, trust-building, and organizational effectiveness. Through articles, interviews, podcasts, and presentations, Thomas explores the topics of forgiveness, communication, and conflict resolution, engaging audiences across corporate, faith-based, and general settings.

BOOK Dr. Jennifer Thomas

Speaker profile last updated by AAE Talent Team on 08/17/2026.

Dr. Jennifer Thomas Speaking Topics

  • “Learning Practical & Creative Ways to Use the Five Love Languages” on Facebook Live

  • When Sorry Isn’t Enough at Work

    Even in the best companies, employees make mistakes. Customers get disappointed and without successful apologies, the companies will lose their business. Today’s marketplace requires that you know the essentials of successful customer service apologies. Simply saying you’re sorry is usually not enough. In this talk, Jennifer will help your employees turn disgruntled customers into your biggest supporters. Jennifer will share these how-to’s: Make amends to customers in ways that save you money in the long run. Make things right again by using my practical words and phrases. Turn public relations disasters into trust-building opportunities. Regain control of your executive schedule by no longer refereeing employee turf battles.

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Dr. Jennifer Thomas Videos

Dr. Jennifer Thomas - Teen's Guide to Conflict

Dr. Jennifer Thomas - Teen's Guide to Conflict

ll be joined by Dr. Jennifer Thomas to help you guide your teen through conflict. With the proper tools teens can learn to respond.

The Secret to Healthy Relationships with Dr. Jennifer Thomas

The Secret to Healthy Relationships with Dr. Jennifer Thomas

Have you ever felt like your apologies fall flat? Join Gino and Julia Barbaro as they interview Dr. Jennifer Thomas co-author of the Five Apology...

How to Say You're Sorry - A Conversation with Dr. Jennifer Thomas

How to Say You're Sorry - A Conversation with Dr. Jennifer Thomas

In today's episode we're talking with Dr. Jennifer Thomas co-authored with Gary Chapman of The 5 Apology Languages.

  • How do I book Dr. Jennifer Thomas to speak at my event?

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  • What are the speaker fees for Dr. Jennifer Thomas

    Speaking fees for Dr. Jennifer Thomas, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. The estimated fees to book Dr. Jennifer Thomas are $10,000 - $20,000 for live events and under $10,000 for virtual events. For the most current speaking fee to hire Dr. Jennifer Thomas, click the Check Availability button above and complete the form on this page, or call our office at 1.800.698.2536 to speak directly with an experienced booking agent.
  • What topics does Dr. Jennifer Thomas speak about?

  • Where does Dr. Jennifer Thomas travel from?

    Dr. Jennifer Thomas generally travels from Greensboro, NC, USA, but can be booked for private corporate events, personal appearances, keynote speeches, or other performances. For more details, please contact an AAE Booking agent.
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Dr. Jennifer Thomas is a keynote speaker and industry expert who speaks on a wide range of topics such as “Learning Practical & Creative Ways to Use the Five Love Languages” on Facebook Live, When Sorry Isn’t Enough at Work and The Five Love Languages. The estimated speaking fee range to book Dr. Jennifer Thomas for your event is $10,000 - $20,000. Dr. Jennifer Thomas generally travels from Greensboro, NC, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Pam Tebow, Christine Handy, Laura Story, Anne Beiler and Kimberla Lawson Roby. Contact All American Speakers for ratings, reviews, videos and information on scheduling Dr. Jennifer Thomas for an upcoming live or virtual event.

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