Biography of Barbara Sanfilippo

As both an inspirational speaker and business consultant, Barbara has two objectives, 1) to help individuals define success, live an on-purpose life and Dream Big! and 2) to help companies out-service, out-smart and out-sell the competition.

Her enthusiastic and entertaining style combined with her idea-packed programs have earned her high marks and repeat business from associations, corporations, and entrepreneurs in nearly every industry segment including: financial services, healthcare, hospitality, mortgage, real estate, retail, government, and many more. Specializing in motivation, customer service and sales, Barbara draws upon her background as a Vice President and Regional Sales Manager with Bank of America. In addition, her training and consulting company, Romano & Sanfilippo, assists organizations in building a sales and service culture. The combination of her hands-on experience and research into the specific needs of your group assures a tailored presentation that addresses the unique challenges facing your audience.

Barbara is multi-talented with strong experience in delivering keynotes for 200 – 2000 people, facilitating senior management retreats, conducting workshops and speaking at sales incentive and staff recognition events. She also offers group telecoaching sessions.

She is the author of the book, Dream Big! What’s The Best That Can Happen? and contributing author in, The Service Path, Your Roadmap For Building Strong Customer Loyalty. The National Speakers Association inducted her into the Speaker Hall of Fame in 2001.

Partial List of Available Topics:

Dream Big! What’s the Best That Can Happen? You’ll leave energized with a renewed sense of priorities and actions you can take to live a life of significance and create more cappuccino moments! On site book signing available.

Winning Sales Strategies of Top Performers – The Critical Edge! In this idea-packed and powerful program, discover the proven secrets used by many top performers to attract business, retain loyal customers and increase performance.

Outclass Your Competition with Five Star Service Receive a step-by-step action plan to delight your customers, improve internal service, engage your staff and take your service to the next level.

Break the 80/20 Rule – How to Get Peak Performance From Your “B” Players You’ll leave armed with tools to re-energize and engage your staff, create meaningful recognition programs and reverse the 80/20 rule.

Five Star Service – It Starts With Me! Discover why service is so important and how you can deepen relationships to delight your internal and external customers.