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Steph Hay

VP of Design, Conversational AI & Integrated Experiences at Capital One

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Steph Hay Biography

Steph Hay is a user experience designer who leads conversational AI and integrated experiences at Capital One. A former journalist, she oversaw the development of Eno, an AI assistant that millions of Capital One customers use to manage their accounts, report fraud, and shop online. Eno is also the first gender-neutral AI assistant in banking, bucking the the trend among companies to render smart assistants female. “We want our customers to relate with and trust Eno,” Hay says. “To do that in the context of money--something so incredibly nuanced and personalized to each individual--meant we needed to strip away anything about the character that could inhibit trust. Gender is one of those variables.” In 2019, Hay’s team redesigned Eno’s fraud notifications, increasing Capital One’s understanding of users’ responses from 85% to 99% and reducing customers’ frustration. Next, Hay plans to incorporate the principles of inclusive design to build even more personalized conversational interfaces. “I want to bring technology and humanity together,” she says.

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FAQs
  • HOW TO BOOK Steph Hay?

    Our booking agents have successfully helped clients around the world secure talent like Steph Hay for both live and virtual events for over 15 years. The team at All American Entertainment represents and listens to the needs of organizations and corporations seeking to hire keynote speakers, celebrities or entertainers for speaking engagements, personal appearances, product endorsements, or corporate entertainment. Fill out a booking request form for Steph Hay, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get pricing information and check availability for Steph Hay or any other celebrity of your choice.
  • HOW MUCH DOES IT COST TO BOOK Steph Hay?

    Booking fees for Steph Hay, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. Pricing often varies between live and virtual events. Other factors that can affect speaker fees include the talent's schedule, market conditions, length of presentation, and the location of the event. The live and virtual event speaking fees listed on this website are intended to serve as a guideline only. In some cases, the actual quote may be above or below the stated range. For the most current fee to hire Steph Hay, please fill out the booking request form or call our office at 1.800.698.2536 to speak with an experienced booking agent.
  • WHO IS THE AGENT FOR Steph Hay?

    All American Entertainment has successfully secured celebrity talent like Steph Hay for clients worldwide for more than 15 years. As a full-service talent booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Fill out the booking request form or call our office at 1.800.698.2536, and one of our agents will assist you to book Steph Hay for your next private or corporate function.
  • WHAT IS A FULL-SERVICE TALENT BOOKING AGENCY?

    All American Speakers is a "buyers agent" and exclusively represents talent buyers, meeting planners and event professionals, who are looking to secure celebrities and speakers for personal appearances, speaking engagements, corporate entertainment, public relations campaigns, commercials, or endorsements. We do not exclusively represent Steph Hay or claim ourselves as the exclusive booking agency, business manager, publicist, speakers bureau or management for Steph Hay or any other speaker or celebrity on this website. For more information on how we work and what makes us unique, please read the AAE Advantage.
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This website is a resource for event professionals and strives to provide the most comprehensive catalog of thought leaders and industry experts to consider for speaking engagements. A listing or profile on this website does not imply an agency affiliation or endorsement by the talent.

All American Entertainment (AAE) exclusively represents the interests of talent buyers, and does not claim to be the agency or management for any speaker or artist on this site. AAE is a talent booking agency for paid events only. We do not handle requests for donation of time or media requests for interviews, and cannot provide celebrity contact information.

If you are the talent, and wish to request removal from this catalog or report an issue with your profile, please click here.

VP of Design, Conversational AI & Integrated Experiences at Capital One

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Steph Hay Biography

Steph Hay is a user experience designer who leads conversational AI and integrated experiences at Capital One. A former journalist, she oversaw the development of Eno, an AI assistant that millions of Capital One customers use to manage their accounts, report fraud, and shop online. Eno is also the first gender-neutral AI assistant in banking, bucking the the trend among companies to render smart assistants female. “We want our customers to relate with and trust Eno,” Hay says. “To do that in the context of money--something so incredibly nuanced and personalized to each individual--meant we needed to strip away anything about the character that could inhibit trust. Gender is one of those variables.” In 2019, Hay’s team redesigned Eno’s fraud notifications, increasing Capital One’s understanding of users’ responses from 85% to 99% and reducing customers’ frustration. Next, Hay plans to incorporate the principles of inclusive design to build even more personalized conversational interfaces. “I want to bring technology and humanity together,” she says.

Steph Hay Videos

  • Steph Hay | AI + Emotion
    In this talk, Steph shares how a global brand pioneered emotionally compelling design for good tie that impacted culture on a global scale. Steph...
  • NYAI #19 | AI & Emotion with Steph Hay
    In our second AI & UI talk at NYAI 19, Steph Hay discusses AI and Emotion, declaring that its all about TRUST. Steph Hay leads AI + Machine...
  • Stephanie Hay - Lean Startup Conference 2012
    Lean Content: Testing Marketing Copy (Instead of Spinning Your Wheels) STEPHANIE HAY @steph_hay FastCustomer

FAQs on booking Steph Hay

  • How to book Steph Hay?

    Our booking agents have successfully helped clients around the world secure talent like Steph Hay for both live and virtual events for over 20 years. The team at All American Entertainment represents and listens to the needs of organizations and corporations seeking to hire keynote speakers, celebrities or entertainers for speaking engagements, personal appearances, product endorsements, or corporate entertainment. Fill out a booking request form for Steph Hay, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get pricing information and check availability for Steph Hay or any other celebrity of your choice.
  • How much does it cost to book Steph Hay?

    Booking fees for Steph Hay, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. Pricing often varies between live and virtual events. Other factors that can affect speaker fees include the talent's schedule, market conditions, length of presentation, and the location of the event. The live and virtual event speaking fees listed on this website are intended to serve as a guideline only. In some cases, the actual quote may be above or below the stated range. For the most current fee to hire Steph Hay, please fill out the booking request form or call our office at 1.800.698.2536 to speak with an experienced booking agent.
  • Who is the agent for Steph Hay?

    All American Entertainment has successfully secured celebrity talent like Steph Hay for clients worldwide for more than 20 years. As a full-service talent booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Fill out the booking request form or call our office at 1.800.698.2536, and one of our agents will assist you to book Steph Hay for your next private or corporate function.
  • What is a full-service talent booking agency?

    All American Speakers is a "buyers agent" and exclusively represents talent buyers, meeting planners and event professionals, who are looking to secure celebrities and speakers for personal appearances, speaking engagements, corporate entertainment, public relations campaigns, commercials, or endorsements. We do not exclusively represent Steph Hay or claim ourselves as the exclusive booking agency, business manager, publicist, speakers bureau or management for Steph Hay or any other speaker or celebrity on this website. For more information on how we work and what makes us unique, please read the AAE Advantage.

Steph Hay is a keynote speaker and industry expert who speaks on a wide range of topics . The estimated speaking fee range to book Steph Hay for your event is available upon request. Steph Hay generally travels from and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Romitha Mally, Mette Hay, Emily Collins, Melissa Guzy and Lynne Biggar. Contact All American Speakers for ratings, reviews, videos and information on scheduling Steph Hay for an upcoming live or virtual event.

Steph Hay Speaker Videos

  • Steph Hay | AI + Emotion
    In this talk, Steph shares how a global brand pioneered emotionally compelling design for good tie that impacted culture on a global scale. Steph Hay is VP of Conversational AI Design and...
    NYAI #19 | AI & Emotion with Steph Hay
    In our second AI & UI talk at NYAI 19, Steph Hay discusses AI and Emotion, declaring that its all about TRUST. Steph Hay leads AI + Machine Learning Design at Capital One (including the Capital...
  • Stephanie Hay - Lean Startup Conference 2012
    Lean Content: Testing Marketing Copy (Instead of Spinning Your Wheels) STEPHANIE HAY @steph_hay FastCustomer

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During normal business hours, we respond to most inquiries within 4 hours.

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Speakers Similar to Steph Hay

This website is a resource for event professionals and strives to provide the most comprehensive catalog of thought leaders and industry experts to consider for speaking engagements. A listing or profile on this website does not imply an agency affiliation or endorsement by the talent.

All American Entertainment (AAE) exclusively represents the interests of talent buyers, and does not claim to be the agency or management for any speaker or artist on this site. AAE is a talent booking agency for paid events only. We do not handle requests for donation of time or media requests for interviews, and cannot provide celebrity contact information.

If you are the talent, and wish to request removal from this catalog or report an issue with your profile, please click here.

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