Rilla Delorier Biography
Rilla Delorier is the EVP, and Consumer Channels Executive at SunTrust Banks. SunTrust Banks is out to improve the experience of both its customers and employees in what it calls "the largest transformational effort" in its history. So naturally Rilla Delorier — who Chief Executive Bill Rogers describes as "an innovative and inspirational leader" — is the one spearheading this massive effort.
It's been a little more than a year since Delorier shifted from her previous role as chief marketing officer to overseeing consumer banking channels. She now has oversight of SunTrust's 1,470-branch retail network, which brings in a third of the company's revenue. She is overhauling the branches to add technology such as video tellers and recently introduced a self-service safe deposit box, which she says is a first among U.S. banks.
The Atlanta company also is spending $100 million on mobile and online banking projects as part of a new omnichannel strategy that is Delorier's responsibility. Her work to implement more seamless automated service across channels already has resulted in tens of millions of savings in operating expenses.
But Delorier says the most rewarding — and by far the most fun — experience she has had in her career is her effort over the past year to infuse the workplace with more lightheartedness. "Fun and professionalism aren't mutually exclusive," even if banking is a serious business, she says. "But you can't just walk into an office and tell people 'have fun.' You have to build a culture that encourages people to enjoy themselves."
Her tactics, which have gradually won over the office cynics, include setting aside 15 minutes every Monday for a different team member to lead a fun activity (dance party, anyone?) and initiating Thank You Thursdays to encourage leaders to send out appreciative notes recognizing teammates for their work.
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All American Entertainment has successfully secured celebrity talent like Rilla Delorier for clients worldwide for more than 20 years. As a full-service talent booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Fill out the
booking request form or call our office at
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Rilla Delorier is a keynote speaker and industry expert who speaks on a wide range of topics . The estimated speaking fee range to book Rilla Delorier for your event is available upon request. Rilla Delorier generally travels from Atlanta, GA, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Mary C. Daly, Marcia Moffat, Mary Walworth Navarro, Diane Reyes and Cathy Bessant. Contact All American Speakers for ratings, reviews, videos and information on scheduling Rilla Delorier for an upcoming live or virtual event.
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