Global Customer Care and Contact Center Futurist Leading and Transforming Operations Through the AI Theater

Phoenix, AZ, USA
Live Event: $5,000 - $10,000 Virtual Event: $5,000 - $10,000 More Fee Info

Jason Mercer-Pottinger Biography

Jason Mercer-Pottinger is a global customer care executive, contact center futurist and AI transformation leader with more than 30 years of experience. Known as JMP, Mercer-Pottinger helps organizations harness AI, analytics and operational excellence to transform customer experience and business performance across global markets. He serves as a contact center futurist, leading and transforming operations through the AI Theater.

A recognized contact center futurist and president of the Phoenix chapter of the Contact Center AI Association, Mercer-Pottinger is passionate about turning emerging technologies into measurable business value and helping organizations evolve from contact centers into insight centers.

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Speaker profile last updated by AAE Talent Team on 08/11/2026.

Jason Mercer-Pottinger Speaking Topics

  • Leading Human-Centered Transformation: Building Courage, Capability, and Momentum in the Age of AI

    We are living through one of the most significant shifts in how work gets done. AI, automation, digital tools, and new operating models are changing the expectations of leaders, teams, customers, and patients. For leaders, the opportunity is not simply to adopt technology. The real opportunity is to elevate people while using technology to create better outcomes, stronger teams, and more meaningful human experiences.

    In this practical and motivational session, leaders will explore how to move beyond fear, discomfort, and resistance and instead use change as a catalyst for growth. The session highlights how strong leadership, clear purpose, and human-centered technology adoption can unlock innovation across the business. Leaders will learn how to create momentum, build confidence in their teams, and lead transformation without losing the personal connection, empathy, and accountability that make great leadership matter.

    This session is designed for leaders who want to lead from the front, embrace new technology with confidence, and inspire their teams to grow through change rather than simply survive it.

    Attendee Results

    Participants will:

    • Understand how discomfort can become a leadership advantage when navigating transformation, AI adoption, and business change.

    • Learn how to motivate teams through uncertainty by connecting change to purpose, customer impact, and patient outcomes.

    • Recognize the leader’s role in technology adoption, not as a technical expert, but as a confidence builder, translator, and momentum creator.

    • Explore how AI and automation can elevate the human experience by removing friction, improving consistency, and allowing people to focus on higher-value work.

    • Develop practical ways to build trust and accountability during periods of rapid change.

    • Learn how to create a team culture that is curious, resilient, and open to new ways of working.

    • Leave with a leadership mindset for transformation, focused on courage, clarity, ownership, and action.

Jason Mercer-Pottinger Videos

Jason Mercer-Pottinger | "WFM Tipsy Thursdays"

Jason Mercer-Pottinger | "WFM Tipsy Thursdays"

AI doesn't eliminate work, it redistributes it. Juanita sits down with Jason Mercer Pottinger to talk about what it really looks like to build a...

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  • What are the speaker fees for Jason Mercer-Pottinger

    Speaking fees for Jason Mercer-Pottinger, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. The estimated fees to book Jason Mercer-Pottinger are under $10,000 for live events and under $10,000 for virtual events. For the most current speaking fee to hire Jason Mercer-Pottinger, click the Check Availability button above and complete the form on this page, or call our office at 1.800.698.2536 to speak directly with an experienced booking agent.
  • What topics does Jason Mercer-Pottinger speak about?

  • Where does Jason Mercer-Pottinger travel from?

    Jason Mercer-Pottinger generally travels from Phoenix, AZ, USA, but can be booked for private corporate events, personal appearances, keynote speeches, or other performances. For more details, please contact an AAE Booking agent.
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Jason Mercer-Pottinger is a keynote speaker and industry expert who speaks on a wide range of topics such as Leading Human-Centered Transformation: Building Courage, Capability, and Momentum in the Age of AI. The estimated speaking fee range to book Jason Mercer-Pottinger for your event is available upon request. Jason Mercer-Pottinger generally travels from Phoenix, AZ, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are R "Ray" Wang, Erik Qualman, Igor Beuker, Dr. David Bray and Geoffrey Kasselman. Contact All American Speakers for ratings, reviews, videos and information on scheduling Jason Mercer-Pottinger for an upcoming live or virtual event.

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