Steven Keith

Customer Experience Innovator; CEO of CX Pilots

Chapel Hill, NC, USA
Live Event: $10,000 - $20,000 Virtual Event: $10,000 - $20,000 More Fee Info
Business Growth, Business Leadership, Customer Experience, Emotional Intelligence, Executive Leadership, Personal Growth, Psychology, Social Sciences
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Steven Keith Biography

Steven Keith is a globally recognized customer experience transformation expert and the founder and CEO of CX Pilots. Widely regarded as a pioneer in B2B customer experience, Keith has dedicated more than three decades to helping some of the world’s largest and most innovative organizations transition to experience-led business models in which the relationship is the primary product.

Keith’s methodology, often termed Empathy Engineering, integrates psycholinguistics and behavioral psychology to build systematically empathetic organizations that drive measurable growth and client retention. Throughout his career, Keith has been instrumental in architecting experience functions and high-performance cultures for global giants such as Google, IBM and GE. By treating customer experience as a core economic driver rather than just a feedback metric, he has helped clients generate billions in value through dozens of organizational transformations.

A prolific thought leader and educator, Keith frequently shares his insights on customer experience topics and innovation management through keynote speeches and publications, such as, "CXO Handbook," and he leads CX Pilots, the world’s leading experience management consultancy for professional services firms.

Contact a speaker booking agent to check availability on Steven Keith and other top speakers and celebrities.

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Speaker profile last updated by AAE Talent Team on 03/05/2026.

Steven Keith Speaking Topics

  • Putting People First: Why the Most Innovative Companies Build CX Functions

    The most successful companies in the world don't just treat their customers as revenue, they architect entire functions around them. In this compelling keynote, Steven Keith draws on three decades of building experience organizations inside companies like Google, IBM, and GE to reveal why dedicated CX functions are the hidden engine behind sustained innovation. Using his signature "Empathy Engineering" methodology, Keith shows how systematically embedding empathy into organizational design transforms customer relationships from transactional exchanges into long-term economic drivers. This talk challenges the conventional wisdom that CX is a support function and makes the case that it belongs at the strategic core of every growth-minded enterprise.

    Attendee Results:

    • Understand why the world's most innovative companies treat CX as an organizational function, not just a feedback program.

    • Learn how "Empathy Engineering" integrates behavioral psychology into scalable business practices.

    • Discover the structural decisions that separate experience-led companies from their competitors.
    • Walk away with a framework for building or elevating a CX function within your own organization.

  • Changing Billion Dollar Companies: A Framework for Transformation

    Large-scale transformation is where most organizations stall, not because they lack vision, but because they lack a repeatable framework for rewiring how an enterprise thinks, operates, and delivers value. In this powerful keynote, Steven Keith shares the methodology he has used across dozens of organizational transformations that have generated billions in measurable value. Drawing on over thirty years of leading experience-led transformations, Keith reveals why most change efforts fail and what separates the companies that successfully reinvent themselves from those that simply reorganize. At the heart of his approach is treating transformation not as a project, but as a permanent shift in how organizations relate to their clients, their people, and their own potential.

    Attendee Results:

    • Learn the proven framework Keith has used to transform some of the world's largest companies into experience-led organizations.
    • Understand the most common failure points in large-scale transformation and how to avoid them.
    • Discover why lasting change requires redesigning relationships, not just restructuring teams.
    • Gain practical insight into how psycholinguistics and behavioral psychology accelerate organizational buy-in.
    • Walk away with a clear picture of what it takes to move a billion-dollar enterprise from legacy thinking to experience-led growth.

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  • How do I book Steven Keith to speak at my event?

    Our experienced booking agents have successfully helped clients around the world secure speakers like Steven Keith for speaking engagements, personal appearances, product endorsements, or corporate entertainment since 2002. Click the Check Availability button above and complete the form on this page to check availability for Steven Keith, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get speaking fee information and check availability for Steven Keith or any other speaker of your choice.

  • What are the speaker fees for Steven Keith

    Speaking fees for Steven Keith, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. The estimated fees to book Steven Keith are $10,000 - $20,000 for live events and $10,000 - $20,000 for virtual events. For the most current speaking fee to hire Steven Keith, click the Check Availability button above and complete the form on this page, or call our office at 1.800.698.2536 to speak directly with an experienced booking agent.

  • What topics does Steven Keith speak about?

    Steven Keith is a keynote speaker and industry expert whose speaking topics include Business Growth, Business Leadership, Customer Experience, Emotional Intelligence, Executive Leadership, Personal Growth, Psychology, Social Sciences

  • Where does Steven Keith travel from?

    Steven Keith generally travels from Chapel Hill, NC, USA, but can be booked for private corporate events, personal appearances, keynote speeches, or other performances. For more details, please contact an AAE Booking agent.

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    AAE Speakers Bureau has successfully booked keynote speakers like Steven Keith for clients worldwide since 2002. As a full-service speaker booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Please click the Check Availability button above and complete the form on this page including the details of your event, or call our office at 1.800.698.2536, and one of our agents will assist you to book Steven Keith for your next private or corporate function.

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Steven Keith is a keynote speaker and industry expert who speaks on a wide range of topics such as Putting People First: Why the Most Innovative Companies Build CX Functions and Changing Billion Dollar Companies: A Framework for Transformation. The estimated speaking fee range to book Steven Keith for your event is $10,000 - $20,000. Steven Keith generally travels from Chapel Hill, NC, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Zack Kass, Eric Boles, Daymond John, Jelly Roll and Rocky Bleier. Contact All American Speakers for ratings, reviews, videos and information on scheduling Steven Keith for an upcoming live or virtual event.

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