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Susan Frampton

Patient-Centered Care Advocate

Susan Frampton

Susan Frampton

Patient-Centered Care Advocate

Travels From Travels From:
Coventry, CT, USA
Speaking Fee Speaking Fee:
Live Event: $10,000 - $20,000
Virtual Event: Please Contact
More Fee Info
Categories Categories:
Categories Categories:
Influential Women, Women's Issues
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Susan Frampton Biography

For over a decade, Dr. Susan Frampton has been the president of Planetree, a not-for-profit advocacy, consultation, and membership organization that works with a growing network of hospitals and continuing care communities around the world to implement Planetree's comprehensive patient-centered model of care. She has authored numerous publications, including a series on patient-centered care in The American Journal of Nursing, The International Health Federation Journal, The Patient-Centered Care Improvement Guide, The Long-Term Care Improvement Guide, and Putting Patients First, which won the ACHE Hamilton Book of the Year Award in 2004. Her latest work is The Putting Patients First Field Guide: Global Lessons in Designing and Implementing Patient-Centered Care, a guide to how integrated healthcare systems around the world are operationalizing the fundamental dimensions of a patient-centered culture, including access to information, family involvement, healing environments, employee and physician engagement, and patient advocacy.

In 2013, Frampton was appointed co-chair of the National Priorities Partnership, a collaborative effort of 52 major national organizations working to identify strategies to improve the safety, quality, and patient-centered outcomes of the US healthcare system. Her work with the NPP extends back to 2009, when she was first named a member. In 2011, she served on NPP's Better Care Subcommittee, which helped shape a set of comprehensive national goals to improve the quality of health and healthcare. She also was co-chair of the NPP (Re)admissions Action Team, which developed and executed strategies to safely reduce avoidable readmissions and increase the uptake of patient-centered, team-based care delivery models. Frampton has also participated on the Joint Commission's Expert Advisory Panel on culturally competent patient-centered care standards, the National Quality Forum's Care Coordination Steering Team, and the Institute of Medicine's review panel for their 2009 publication on integrative medicine.

In addition to speaking internationally on culture change, quality and safety, and the patient experience, Dr. Susan Frampton has presented keynotes on designing patient-centered practices in acute care, continuing care, and ambulatory medicine settings for various hospital associations, the Veterans Health Administration, and the World Health Organization. In 2009, she was named one of "20 People Who Make Healthcare Better" by HealthLeaders magazine.

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Susan Frampton Speaking Topics

  • Becoming a Healthcare Employer of Choice

    Success in providing patient-centered care is rooted in organizational culture. It’s about building a culture of ownership by reconnecting employees with the reason healthcare was their calling and their passion in the first place and creating the opportunity for them to do the kind of work they were initially drawn to. Through a combination of data and storytelling about renowned healthcare employers, speaker Susan Frampton will examine the link between the patient experience and the employee experience and will provide concrete strategies for organizations to cultivate supportive work environments where caregivers—and their patients—can thrive.

  • Compassion in Action

    As patient-centered care gains traction as the optimal way to deliver healthcare, patients and professional caregivers are becoming more aware of the importance of better addressing human needs. For too long, patients experienced a system of patriarchal care that made them passive. To reverse this, we must create organizational cultures that value compassion at all levels, from the bedside to the boardroom. Speaker Susan Frampton invites audiences to reflect on the role of compassion, empathy, kindness, and respect in healthcare and shares viable strategies for embedding compassionate action into your organization.

  • Patient-Centered Leadership for Accountable Care

    Patient-centered healthcare is accountable care. It is accountable for quality, value, and patient satisfaction. Knowing how to build and operate a sustainable culture of patient-centered healthcare means looking beyond traditional views of what the patient wants and what your hospital can deliver. In this presentation, speaker Susan Frampton will share successful strategies for developing a patient-centered leadership culture that creates the foundation for accountable care. She will teach you how to educate physicians, nurses, and other caregivers in developing a new dynamic with patients, improving transitions of care, and reducing readmissions.

  • Putting Patients First: Lessons Learned from Over Three Decades of Patient-Centered Care

    Long before patient-centered care became a centerpiece of healthcare reform efforts or a media buzz word, Dr. Susan Frampton and the non-profit advocacy organization Planetree have been defining not only what it means to be patient centered, but practical and successful strategies to make it a reality. Decades of listening to patients and their families, and partnering with organizations to design and implement patient-centered approaches to care, have resulted in an incomparable evidence-based for innovation in care delivery. Dr. Frampton is the authority on what it takes to transform healthcare systems to put patients first. In this presentation, Susan will share personal perspectives and stories that bring to life the five simple but profoundly important lessons that any organization working to deliver patient-centered care, can use to accelerate efforts and improve outcomes. We are all human, we all have to work as a team in order to take care of people and at the end of the day, we have all been • or will be -patients.

Susan Frampton Videos

  • Susan Frampton: Putting Patients First - YouTube
    Susan Frampton: Putting Patients First - YouTube
    For over a decade, Dr. Susan Frampton has been the president of Planetree, a not-for-profit advocacy, consultation, and membership ...
  • Susan Frampton of Planetree - YouTube
    Susan Frampton of Planetree - YouTube
    An online discussion with President of Planetree, Susan Frampton. Featuring an interview conducted by Patient-Centred Care Community ...
See All Videos »

FAQs on booking Susan Frampton

  • How do I book Susan Frampton to speak at my event?

    Our experienced booking agents have successfully helped clients around the world secure speakers like Susan Frampton for speaking engagements, personal appearances, product endorsements, or corporate entertainment since 2002. Click the Check Availability button above and complete the form on this page to check availability for Susan Frampton, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get speaking fee information and check availability for Susan Frampton or any other speaker of your choice.

  • What are the speaker fees for Susan Frampton

    Speaking fees for Susan Frampton, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. The estimated fees to book Susan Frampton are for live events and for virtual events. For the most current speaking fee to hire Susan Frampton, click the Check Availability button above and complete the form on this page, or call our office at 1.800.698.2536 to speak directly with an experienced booking agent.

  • What topics does Susan Frampton speak about?

    Susan Frampton is a keynote speaker and industry expert whose speaking topics include Influential Women, Women's Issues.

  • Where does Susan Frampton travel from?

    Susan Frampton generally travels from Coventry, CT, USA, but can be booked for private corporate events, personal appearances, keynote speeches, or other performances. For more details, please contact an AAE Booking agent.

  • Who is Susan Frampton’s agent?

    AAE Speakers Bureau has successfully booked keynote speakers like Susan Frampton for clients worldwide since 2002. As a full-service speaker booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Please click the Check Availability button above and complete the form on this page including the details of your event, or call our office at 1.800.698.2536, and one of our agents will assist you to book Susan Frampton for your next private or corporate function.

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    AAE Speakers Bureau is a full-service speaker booking agency, meaning we can completely manage the speaker’s or celebrity’s engagement with your organization from the time of booking your speaker through the event’s completion. We provide all of the services you need to host Susan Frampton or any other speaker of your choice, including offer negotiation, contractual assistance, accounting and billing, and event speaker travel and logistics services. When you book a speaker with us, we manage the process of hosting a speaker for you as an extension of your team. Our goal is to give our clients peace of mind and a best-in-class service experience when booking a speaker with us.

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Susan Frampton is a keynote speaker and industry expert who speaks on a wide range of topics such as Becoming a Healthcare Employer of Choice, Compassion in Action, Patient-Centered Leadership for Accountable Care and Putting Patients First: Lessons Learned from Over Three Decades of Patient-Centered Care. The estimated speaking fee range to book Susan Frampton for your event is $10,000 - $20,000. Susan Frampton generally travels from Coventry, CT, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Joanna Kleinman, Maria Korsnick, Amanda Montell, Nathalia Holt and Jill Sinclair. Contact All American Speakers for ratings, reviews, videos and information on scheduling Susan Frampton for an upcoming live or virtual event.

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