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Dr. James Merlino

Speaker RatingSpeaker RatingSpeaker RatingSpeaker RatingSpeaker Rating
5 out of 5
1 review

Chief Clinical Transformation Officer of the Cleveland Clinic Health System

Dr. James Merlino

Dr. James Merlino

Speaker RatingSpeaker RatingSpeaker RatingSpeaker RatingSpeaker Rating
5 out of 5
1 review

Chief Clinical Transformation Officer of the Cleveland Clinic Health System

Travels From Travels From:
Cleveland, OH, USA
Speaking Fee Speaking Fee:
Live Event: $5,000 - $10,000
Virtual Event: $5,000 - $10,000
More Fee Info
Categories Categories:
Categories Categories:
Business, Consulting, Health and Wellness, Healthcare and Medical, Science and Technology, Speakers by Industry, Strategic Planning, Virtual Speakers
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Dr. James Merlino Biography

James Merlino, MD, Chief Clinical Transformation Officer, is responsible for helping to advance the success of Cleveland Clinic’s performance and supporting its vision to become the best place to receive care anywhere. Dr. Merlino oversees Enterprise Safety and Quality, the Office of Patient Experience and Continuous Improvement.

With over 30 years of healthcare experience, Dr. Merlino rejoined Cleveland Clinic in December 2019 following nearly five years at Press Ganey. At Press Ganey he served as President and Chief Medical Officer of the strategic consulting division since 2015, and in 2018, he took on the expanded role of Chief Transformation Officer at Press Ganey. He led the development of an integrated organizational strategy to broaden the definition of patient experience to include safe, high quality, patient centered care situated on a foundation of an aligned and engaged healthcare culture. The team grew to be recognized by Consulting Magazine as one of the top 10 fastest growing consulting organizations in the United States three years in a row, and in 2018 and 2019, Press Ganey achieved the Forbes designations as one of the “best management consulting firms.”

Dr. Merlino has led C-suite strategic sessions with more than 70 of the largest and most successful healthcare organizations in the United States, and regularly coached CEOs, C-suite leaders and healthcare boards on healthcare strategy. Prior to joining Press Ganey, Dr. Merlino served as Chief Experience Officer and Associate Chief of Staff at Cleveland Clinic, as well as a practicing staff colorectal surgeon in the Digestive Disease and Surgery Institute.

Recognized as an expert in improving the safety, quality, and patient experience, Dr. Merlino is frequently invited to speak on strategies to redefine care around the needs of the patient. In 2013, Dr. Merlino was named to HealthLeaders Magazine’s list of “20 people who make healthcare better,” and has consistently been on Becker’s list of top 50 experts in healthcare safety (including 2020). He has been widely published in academic papers, and in 2014, released his first book, “Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way.” He is an editor of the best-selling safety book “Zero Harm: How to Achieve Patient and Workforce Safety in Healthcare,” released in 2018.

Dr. Merlino earned his bachelor’s degree in business administration from Baldwin-Wallace College and a medical degree from Case Western Reserve University School of Medicine. Dr. Merlino completed his general surgery training at University Hospitals of Cleveland and his colorectal surgery fellowship at Cleveland Clinic.

He is married to Amy Merlino, MD, who is Cleveland Clinic’s Enterprise Chief Medical Information Officer and a maternal-fetal medicine specialist.

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Dr. James Merlino Videos

  • Safely Returning to Workplaces: A Conversation with the Cleveland Clinic
    Safely Returning to Workplaces: A Conversation with the Cleveland Clinic
  • Perspectives by Fenton and TEDMED: Improving Doctor-Patient ...
    Perspectives by Fenton and TEDMED: Improving Doctor-Patient ...
    As part of a video series filmed by Fenton at TEDMED 2012, Lisa Witter interviews James Merlino, Chief Experience Officer at the Cleveland ...
See All Videos »

FAQs on booking Dr. James Merlino

  • How do I book Dr. James Merlino to speak at my event?

    Our experienced booking agents have successfully helped clients around the world secure speakers like Dr. James Merlino for speaking engagements, personal appearances, product endorsements, or corporate entertainment since 2002. Click the Check Availability button above and complete the form on this page to check availability for Dr. James Merlino, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get speaking fee information and check availability for Dr. James Merlino or any other speaker of your choice.

  • What are the speaker fees for Dr. James Merlino

    Speaking fees for Dr. James Merlino, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. The estimated fees to book Dr. James Merlino are for live events and for virtual events. For the most current speaking fee to hire Dr. James Merlino, click the Check Availability button above and complete the form on this page, or call our office at 1.800.698.2536 to speak directly with an experienced booking agent.

  • What topics does Dr. James Merlino speak about?

    Dr. James Merlino is a keynote speaker and industry expert whose speaking topics include Business, Consulting, Health and Wellness, Healthcare and Medical, Science and Technology, Speakers by Industry, Strategic Planning, Virtual Speakers.

  • Where does Dr. James Merlino travel from?

    Dr. James Merlino generally travels from Cleveland, OH, USA, but can be booked for private corporate events, personal appearances, keynote speeches, or other performances. For more details, please contact an AAE Booking agent.

  • Who is Dr. James Merlino’s agent?

    AAE Speakers Bureau has successfully booked keynote speakers like Dr. James Merlino for clients worldwide since 2002. As a full-service speaker booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Please click the Check Availability button above and complete the form on this page including the details of your event, or call our office at 1.800.698.2536, and one of our agents will assist you to book Dr. James Merlino for your next private or corporate function.

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    AAE Speakers Bureau is a full-service speaker booking agency, meaning we can completely manage the speaker’s or celebrity’s engagement with your organization from the time of booking your speaker through the event’s completion. We provide all of the services you need to host Dr. James Merlino or any other speaker of your choice, including offer negotiation, contractual assistance, accounting and billing, and event speaker travel and logistics services. When you book a speaker with us, we manage the process of hosting a speaker for you as an extension of your team. Our goal is to give our clients peace of mind and a best-in-class service experience when booking a speaker with us.

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Dr. James Merlino is a keynote speaker and industry expert who speaks on a wide range of topics . The estimated speaking fee range to book Dr. James Merlino for your event is $5,000 - $10,000. Dr. James Merlino generally travels from Cleveland, OH, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Glen Tullman, Rana Awdish, Jean Accius, Jonathan Perlin and Patricia Benner. Contact All American Speakers for ratings, reviews, videos and information on scheduling Dr. James Merlino for an upcoming live or virtual event.

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