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Dr. James Merlino

5 out of 5

Chief Clinical Transformation Officer of the Cleveland Clinic Health System

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Dr. James Merlino Biography

James Merlino, MD, Chief Clinical Transformation Officer, is responsible for helping to advance the success of Cleveland Clinic’s performance and supporting its vision to become the best place to receive care anywhere. Dr. Merlino oversees Enterprise Safety and Quality, the Office of Patient Experience and Continuous Improvement.

With over 30 years of healthcare experience, Dr. Merlino rejoined Cleveland Clinic in December 2019 following nearly five years at Press Ganey. At Press Ganey he served as President and Chief Medical Officer of the strategic consulting division since 2015, and in 2018, he took on the expanded role of Chief Transformation Officer at Press Ganey. He led the development of an integrated organizational strategy to broaden the definition of patient experience to include safe, high quality, patient centered care situated on a foundation of an aligned and engaged healthcare culture. The team grew to be recognized by Consulting Magazine as one of the top 10 fastest growing consulting organizations in the United States three years in a row, and in 2018 and 2019, Press Ganey achieved the Forbes designations as one of the “best management consulting firms.”

Dr. Merlino has led C-suite strategic sessions with more than 70 of the largest and most successful healthcare organizations in the United States, and regularly coached CEOs, C-suite leaders and healthcare boards on healthcare strategy. Prior to joining Press Ganey, Dr. Merlino served as Chief Experience Officer and Associate Chief of Staff at Cleveland Clinic, as well as a practicing staff colorectal surgeon in the Digestive Disease and Surgery Institute.

Recognized as an expert in improving the safety, quality, and patient experience, Dr. Merlino is frequently invited to speak on strategies to redefine care around the needs of the patient. In 2013, Dr. Merlino was named to HealthLeaders Magazine’s list of “20 people who make healthcare better,” and has consistently been on Becker’s list of top 50 experts in healthcare safety (including 2020). He has been widely published in academic papers, and in 2014, released his first book, “Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way.” He is an editor of the best-selling safety book “Zero Harm: How to Achieve Patient and Workforce Safety in Healthcare,” released in 2018.

Dr. Merlino earned his bachelor’s degree in business administration from Baldwin-Wallace College and a medical degree from Case Western Reserve University School of Medicine. Dr. Merlino completed his general surgery training at University Hospitals of Cleveland and his colorectal surgery fellowship at Cleveland Clinic.

He is married to Amy Merlino, MD, who is Cleveland Clinic’s Enterprise Chief Medical Information Officer and a maternal-fetal medicine specialist.

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FAQs
  • HOW TO BOOK Dr. James Merlino?

    Our booking agents have successfully helped clients around the world secure talent like Dr. James Merlino for both live and virtual events for over 15 years. The team at All American Entertainment represents and listens to the needs of organizations and corporations seeking to hire keynote speakers, celebrities or entertainers for speaking engagements, personal appearances, product endorsements, or corporate entertainment. Fill out a booking request form for Dr. James Merlino, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get pricing information and check availability for Dr. James Merlino or any other celebrity of your choice.
  • HOW MUCH DOES IT COST TO BOOK Dr. James Merlino?

    Booking fees for Dr. James Merlino, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. Pricing often varies between live and virtual events. Other factors that can affect speaker fees include the talent's schedule, market conditions, length of presentation, and the location of the event. The live and virtual event speaking fees listed on this website are intended to serve as a guideline only. In some cases, the actual quote may be above or below the stated range. For the most current fee to hire Dr. James Merlino, please fill out the booking request form or call our office at 1.800.698.2536 to speak with an experienced booking agent.
  • WHO IS THE AGENT FOR Dr. James Merlino?

    All American Entertainment has successfully secured celebrity talent like Dr. James Merlino for clients worldwide for more than 15 years. As a full-service talent booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Fill out the booking request form or call our office at 1.800.698.2536, and one of our agents will assist you to book Dr. James Merlino for your next private or corporate function.
  • WHAT IS A FULL-SERVICE TALENT BOOKING AGENCY?

    All American Speakers is a "buyers agent" and exclusively represents talent buyers, meeting planners and event professionals, who are looking to secure celebrities and speakers for personal appearances, speaking engagements, corporate entertainment, public relations campaigns, commercials, or endorsements. We do not exclusively represent Dr. James Merlino or claim ourselves as the exclusive booking agency, business manager, publicist, speakers bureau or management for Dr. James Merlino or any other speaker or celebrity on this website. For more information on how we work and what makes us unique, please read the AAE Advantage.
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This website is a resource for event professionals and strives to provide the most comprehensive catalog of thought leaders and industry experts to consider for speaking engagements. A listing or profile on this website does not imply an agency affiliation or endorsement by the talent.

All American Entertainment (AAE) exclusively represents the interests of talent buyers, and does not claim to be the agency or management for any speaker or artist on this site. AAE is a talent booking agency for paid events only. We do not handle requests for donation of time or media requests for interviews, and cannot provide celebrity contact information.

If you are the talent, and wish to request removal from this catalog or report an issue with your profile, please click here.

Chief Clinical Transformation Officer of the Cleveland Clinic Health System

Travels From:
Cleveland, OH, USA
Speaking Fee:

Dr. James Merlino Biography

James Merlino, MD, Chief Clinical Transformation Officer, is responsible for helping to advance the success of Cleveland Clinic’s performance and supporting its vision to become the best place to receive care anywhere. Dr. Merlino oversees Enterprise Safety and Quality, the Office of Patient Experience and Continuous Improvement.

With over 30 years of healthcare experience, Dr. Merlino rejoined Cleveland Clinic in December 2019 following nearly five years at Press Ganey. At Press Ganey he served as President and Chief Medical Officer of the strategic consulting division since 2015, and in 2018, he took on the expanded role of Chief Transformation Officer at Press Ganey. He led the development of an integrated organizational strategy to broaden the definition of patient experience to include safe, high quality, patient centered care situated on a foundation of an aligned and engaged healthcare culture. The team grew to be recognized by Consulting Magazine as one of the top 10 fastest growing consulting organizations in the United States three years in a row, and in 2018 and 2019, Press Ganey achieved the Forbes designations as one of the “best management consulting firms.”

Dr. Merlino has led C-suite strategic sessions with more than 70 of the largest and most successful healthcare organizations in the United States, and regularly coached CEOs, C-suite leaders and healthcare boards on healthcare strategy. Prior to joining Press Ganey, Dr. Merlino served as Chief Experience Officer and Associate Chief of Staff at Cleveland Clinic, as well as a practicing staff colorectal surgeon in the Digestive Disease and Surgery Institute.

Recognized as an expert in improving the safety, quality, and patient experience, Dr. Merlino is frequently invited to speak on strategies to redefine care around the needs of the patient. In 2013, Dr. Merlino was named to HealthLeaders Magazine’s list of “20 people who make healthcare better,” and has consistently been on Becker’s list of top 50 experts in healthcare safety (including 2020). He has been widely published in academic papers, and in 2014, released his first book, “Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way.” He is an editor of the best-selling safety book “Zero Harm: How to Achieve Patient and Workforce Safety in Healthcare,” released in 2018.

Dr. Merlino earned his bachelor’s degree in business administration from Baldwin-Wallace College and a medical degree from Case Western Reserve University School of Medicine. Dr. Merlino completed his general surgery training at University Hospitals of Cleveland and his colorectal surgery fellowship at Cleveland Clinic.

He is married to Amy Merlino, MD, who is Cleveland Clinic’s Enterprise Chief Medical Information Officer and a maternal-fetal medicine specialist.

Dr. James Merlino Videos

  • Safely Returning to Workplaces: A Conversation with the Cleveland...
  • Perspectives by Fenton and TEDMED: Improving Doctor-Patient ...
    Oct 18, 2012 ... As part of a video series filmed by Fenton at TEDMED 2012, Lisa Witter interviews James Merlino, Chief Experience Officer at the...

FAQs on booking Dr. James Merlino

  • How to book Dr. James Merlino?

    Our booking agents have successfully helped clients around the world secure talent like Dr. James Merlino for both live and virtual events for over 20 years. The team at All American Entertainment represents and listens to the needs of organizations and corporations seeking to hire keynote speakers, celebrities or entertainers for speaking engagements, personal appearances, product endorsements, or corporate entertainment. Fill out a booking request form for Dr. James Merlino, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get pricing information and check availability for Dr. James Merlino or any other celebrity of your choice.
  • How much does it cost to book Dr. James Merlino?

    Booking fees for Dr. James Merlino, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. Pricing often varies between live and virtual events. Other factors that can affect speaker fees include the talent's schedule, market conditions, length of presentation, and the location of the event. The live and virtual event speaking fees listed on this website are intended to serve as a guideline only. In some cases, the actual quote may be above or below the stated range. For the most current fee to hire Dr. James Merlino, please fill out the booking request form or call our office at 1.800.698.2536 to speak with an experienced booking agent.
  • Who is the agent for Dr. James Merlino?

    All American Entertainment has successfully secured celebrity talent like Dr. James Merlino for clients worldwide for more than 20 years. As a full-service talent booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Fill out the booking request form or call our office at 1.800.698.2536, and one of our agents will assist you to book Dr. James Merlino for your next private or corporate function.
  • What is a full-service talent booking agency?

    All American Speakers is a "buyers agent" and exclusively represents talent buyers, meeting planners and event professionals, who are looking to secure celebrities and speakers for personal appearances, speaking engagements, corporate entertainment, public relations campaigns, commercials, or endorsements. We do not exclusively represent Dr. James Merlino or claim ourselves as the exclusive booking agency, business manager, publicist, speakers bureau or management for Dr. James Merlino or any other speaker or celebrity on this website. For more information on how we work and what makes us unique, please read the AAE Advantage.

Dr. James Merlino is a keynote speaker and industry expert who speaks on a wide range of topics . The estimated speaking fee range to book Dr. James Merlino for your event is $5,000 - $10,000. Dr. James Merlino generally travels from Cleveland, OH, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Dr. Lynda Ulrich, Bob Kocher, Dr. Jeffrey Bauer, Sharla Smith, PhD and Nicole Saphier M.D.. Contact All American Speakers for ratings, reviews, videos and information on scheduling Dr. James Merlino for an upcoming live or virtual event.

Dr. James Merlino Speaker Videos

  • Safely Returning to Workplaces: A Conversation with the Cleveland Clinic
    Perspectives by Fenton and TEDMED: Improving Doctor-Patient ...
    Oct 18, 2012 ... As part of a video series filmed by Fenton at TEDMED 2012, Lisa Witter interviews James Merlino, Chief Experience Officer at the Cleveland ...

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During normal business hours, we respond to most inquiries within 4 hours.

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Speakers Similar to Dr. James Merlino

This website is a resource for event professionals and strives to provide the most comprehensive catalog of thought leaders and industry experts to consider for speaking engagements. A listing or profile on this website does not imply an agency affiliation or endorsement by the talent.

All American Entertainment (AAE) exclusively represents the interests of talent buyers, and does not claim to be the agency or management for any speaker or artist on this site. AAE is a talent booking agency for paid events only. We do not handle requests for donation of time or media requests for interviews, and cannot provide celebrity contact information.

If you are the talent, and wish to request removal from this catalog or report an issue with your profile, please click here.

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