Healthcare Experience Strategist & President of Healthcare Experience Foundation; Senior Vice President at Professional Research Consultants; Lead Author of "The HCAHPS Imperative for Creating Patient-Centered Excellence"

Pensacola, FL, USA
Live Event: $10,000 - $20,000 Virtual Event: $5,000 - $10,000 More Fee Info

Katie Owens Biography

Katie Owens is a healthcare experience strategist and the co-founder and president of Healthcare Experience Foundation, a nonprofit organization focused on improving care delivery and patient experience across the healthcare continuum. Owens emphasizes the importance of healthcare delivery for patients, caregivers, providers, and administrators. As president of Healthcare Experience Foundation, she works to ensure organizations have access to resources for patient engagement and workforce development to achieve measurable results. Owens has worked with hundreds of organizations and thousands of leaders to foster cultures that support person-centered care, guided by the principle that every individual deserves an environment where they feel confident in both receiving and delivering quality care.

Owens brings extensive leadership experience in healthcare management. She previously served as vice president of the Engagement Institute at HealthStream and held a leadership role at Baptist Health Care in Pensacola, Florida, supporting the system's ongoing efforts to improve care quality. Owens led the growth of Baptist Leadership Group into a nationally recognized healthcare coaching practice prior to its acquisition by HealthStream. At HealthStream, she oversaw the expansion of patient experience and workforce engagement solutions and contributed to content development and thought leadership to enhance market awareness.

Her teams have developed competencies for hospitals and health systems nationwide, improving patient experience across emergency departments, acute care, physician practices, and post-acute care. Owens also serves as senior vice president of the PRC Excellence Accelerator at Professional Research Consultants, where she applies her expertise in healthcare leadership to help organizations improve patient care and workforce engagement. She holds a Master of Health Administration from the University of North Florida and a Bachelor of Science from the University of Florida.

Owens is the lead author of "The HCAHPS Imperative for Creating Patient-Centered Excellence" and is writing a second book on the importance of communicating in the patient's language. Her work has been featured in Huffington Post, Healthcare Financial Management Magazine, and Hospitals and Health Networks. Owens is an internationally recognized speaker and has presented for organizations such as the American College of Healthcare Executives, the Beryl Institute, Cleveland Clinic's Empathy Summit, the Society for Healthcare Strategy and Market Development, and the Healthcare Financial Management Association. She is recognized as a thought leader in healthcare culture, patient experience, and workforce engagement.

BOOK Katie Owens

Speaker profile last updated by AAE Talent Team on 07/23/2026.

Katie Owens Speaking Topics

  • The Confidence Equation

  • Personalizing the Healthcare Experience

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Katie Owens Videos

Confidence in the Patient Experience Katie Owens Patient ...

Confidence in the Patient Experience Katie Owens Patient ...

Want to learn how confidence can impact patient experience/ HCAHPS performance? Katie Owens shares highlights from Exploring Workforce ...

Katie Owens, Healthcare Experience Foundation Coach Bio

Katie Owens, Healthcare Experience Foundation Coach Bio

Katie believes the healthcare experience matters for every person: Patients, Caregivers, and Providers. She has worked from the front lines of...

  • How do I book Katie Owens to speak at my event?

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  • What are the speaker fees for Katie Owens

    Speaking fees for Katie Owens, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. The estimated fees to book Katie Owens are $10,000 - $20,000 for live events and under $10,000 for virtual events. For the most current speaking fee to hire Katie Owens, click the Check Availability button above and complete the form on this page, or call our office at 1.800.698.2536 to speak directly with an experienced booking agent.
  • What topics does Katie Owens speak about?

    Katie Owens is a keynote speaker and industry expert whose speaking topics include Customer Experience, Disruptive Thinking, Female Leadership, Futurism, Healthcare, Human Resources, Leadership, Thought Leadership
  • Where does Katie Owens travel from?

    Katie Owens generally travels from Pensacola, FL, USA, but can be booked for private corporate events, personal appearances, keynote speeches, or other performances. For more details, please contact an AAE Booking agent.
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Katie Owens is a keynote speaker and industry expert who speaks on a wide range of topics such as The Confidence Equation, Personalizing the Healthcare Experience, High Performing Teams, From CAHPS to Improvement, Employee and Physician Engagement and Leadership Resilience. The estimated speaking fee range to book Katie Owens for your event is $10,000 - $20,000. Katie Owens generally travels from Pensacola, FL, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Aaron Horowitz, Dr. Anthony Orsini, Katie Drasser, Dr. Erkeda DeRouen and Glen Tullman. Contact All American Speakers for ratings, reviews, videos and information on scheduling Katie Owens for an upcoming live or virtual event.

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