Customer Engagement & Communications Technology Leader; CEO at Twilio; Former CFO at Twilio & GE; Board Member at Ethos

San Francisco, CA, USA
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Khozema Shipchandler Biography

Khozema Shipchandler is the chief executive officer of Twilio, a customer engagement platform that enables real-time, personalized experiences for brands across industries. Shipchandler brings more than 25 years of experience in business growth, innovation, and financial management within global public organizations. Previously serving as chief financial officer at Twilio, he played a key role in returning the company to profitability.

Before becoming CEO, Shipchandler held several executive positions at Twilio, including president of Twilio Communications, chief operating officer, and chief financial officer. In these roles, he guided the company through significant challenges, such as navigating the global pandemic as CFO and scaling operational systems as COO. As the leader of Twilio Communications, Shipchandler focused on profitable growth and strengthening customer relationships. He succeeded Jeff Lawson, Twilio's co-founder, as CEO.

Prior to joining Twilio, Shipchandler spent more than 20 years at GE, where he contributed to operating and financial performance across divisions including Plastics and Aviation. He also held corporate roles focused on growth in the Middle East and leadership development in Corporate Audit. In an interview with Fortune, Shipchandler discussed his career progression from college graduate to CFO of a multi-billion-dollar business and, ultimately, to CEO of Twilio.

Shipchandler has articulated a strategic vision for Twilio, emphasizing operational discipline, technology improvement, and the use of artificial intelligence to enhance efficiency, data management, and customer engagement. He has overseen strong financial results and has been a prominent advocate for AI-driven communications.

Shipchandler completed graduate coursework at the Booth School of Business, University of Chicago, and has lectured at the Graduate School of Business at Stanford. He serves on the boards of Twilio and Ethos, and previously served on the boards of Smartsheet and Pivotal. Shipchandler is recognized for his focus on financial discipline, operational rigor, and innovation in the customer engagement and communications technology sectors.

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Speaker profile last updated by AAE Talent Team on 11/03/2026.

Khozema Shipchandler Videos

Twilio CEO on the Company's Turnaround Strategy, AI

Twilio CEO on the Company's Turnaround Strategy, AI

Ann Berry is joined by Khozema Shipchandler, CEO of Twilio, to discuss the company's turnaround strategy, the changing landscape of customer...

Twilio CEO Highlights OhMD Voice AI in Healthcare

Twilio CEO Highlights OhMD Voice AI in Healthcare

Twilio CEO, Khozema Shipchandler, spotlighted OhMD as a healthcare innovator using AI voice technology to reduce call volume, improve patient access,...

Why Uber is Undervalued, Twilio CEO on its Dramatic

Why Uber is Undervalued, Twilio CEO on its Dramatic

The Information’s Anita Ramaswamy talks with TITV Host Akash Pasricha about why Uber bears have taken a wrong turn and why the stock may be...

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  • What topics does Khozema Shipchandler speak about?

    Khozema Shipchandler is a keynote speaker and industry expert whose speaking topics include Business Leadership, Customer Experience, Disruptive Thinking, Executive Leadership, Strategic Leadership, Thought Leadership
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Khozema Shipchandler is a keynote speaker and industry expert who speaks on a wide range of topics. The estimated speaking fee range to book Khozema Shipchandler for your event is available upon request. Khozema Shipchandler generally travels from San Francisco, CA, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Richard Fain, Stefan Büscher, Greg Peters, Colin Shaw and Tom Hinton. Contact All American Speakers for ratings, reviews, videos and information on scheduling Khozema Shipchandler for an upcoming live or virtual event.

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