Susan Armstrong Speaking Topics

• How to Harness the Power of Belief to Achieve Accountability During Times of Change

  70% of Change Initiatives fail in organizations, largely due to employee resistance and lack of management support. That is shocking, and costly. When people are truly invested in change it is 30% more likely to stick, and with excellent Change Management processes the ability to meet or exceed change expectations rises to 94%. How do we, as leaders prevent the inevitable change from failing? Typical change management is about three things: what needs to change, how it needs to change, and the people involved in the change • only one of those is difficult. And only one of those has the power to stop change in its tracks. This session focuses on how we can use communication skills to understand and harness beliefs that get both managers and employees alike onboard with the change. Even good people have bad feelings when it comes to change. It's all about how we support them through it. After this session leaders will:

  • Experience how different people respond to change
  • Describe 5 different types of change and the impact of each on individuals within the organization
  • Apply techniques for utilizing the power of belief to move people through change successfully

• The Silent Killer in Organizations Today – Reversing a Manager Centric Culture

  Is your organization 'Customer-Centric' or 'Manager-Centric'? Most would like to say, ‘Customer Centric’. But is that true? Challenges with productivity, innovation, getting on board with change – any of these would indicate you may have a ‘Manager Centric’ culture. This is silent condition that is killing organizations. It is not lack of customers, or problems with products or services, it is the undetected condition of employees at all levels making their direct manager happy instead of doing what is right for the business and the customer. And it happens without anyone realizing it. This session is designed for leaders at all levels to begin to understand how a manager-centric culture forms and how you, as leaders, can shift to a customer-centric culture and become more profitable as an organization.

  As a result of this session, you will be able to:

  • Understand how a manager centric culture happens
  • Determine the costs of being manager centric not customer centric
  • Identify 3 strategies for moving from manager centric to customer centric
  • Improve innovation, change adoption, engagement, and motivation by implementing three important techniques

Harnessing the Power of Belief to Improve Motivation, Productivity, and Your Bottom Line

The Gallup Organization reminds us every couple of years that nearly 70% of our employees are disengaged. But we don’t hire them that way, so you must wonder what happens? We happen. Leaders have the ability to motivate or demotivate with every word, action, and belief. The question becomes are you motivating or demotivating your employees? We often demotivate those around us without even being aware we are doing it. In this session you will learn:

• What happens to motivation on the job over time?
• How we, as leaders de-motivate our employees without being away that we are doing it
• The 3 key skills you need to enhance engagement, motivation, and performance to achieve your bottom-line results

Stop Standing in Your Own Way; Changing your Internal Algorithms to Create External Success

We all have our own personal algorithms, a code that runs in our subconscious directing our thoughts, actions, decisions – everything we think and do. And it’s often this code that stands in the way of our happiness and success. As a result of these codes, we have our own views and beliefs about ourselves, and our perceived potential. We project those beliefs out onto the world and live into them as if they are true. The problem is that our beliefs may not be accurate, they may be outdated, or just plain wrong.

For Susan Armstrong, those beliefs led to 20 years of addiction, abuse and living on the streets. But she learned to change her beliefs and it completely changed her life. And you can to!

Change your beliefs and change your life. During this session you will:

• Uncover how you sabotage your own success, peace, and happiness
• Begin to uncover your personal algorithms and how they guide your choices in life
• Learn techniques to change how you view yourself, the world, and what your potential is this world
• Discover the power of creating self-fulfilling prophecies instead of negative ones

Total Intelligence: Applying Practical Emotional Intelligence to Thrive During Times of Change

For most of us this pandemic has brought about change and loss. It’s not a surprise that mental health has become a world-wide focus. But how do we develop the resiliency we need to not only survive, but thrive we we’re thrown a curve ball? How do we manage through this unprecedented time of change? How do we ensure our mental health needs are met? That we are productive and contributing in all aspects of our life? How do we ensure we stay positive?

This session focuses on how we can develop and apply practical emotional intelligence techniques to stay positive and productive during times of change and crisis. Even good people have bad feelings when it comes to change. It's all about how we view the change, and how we support ourselves and others through it. During this session you will:

• Experience how different people respond to change
• Describe 5 different types of change and the impact of each on the individual
• Apply techniques for utilizing the power of belief to move through change successfully

The Q.U.E.S.T. for Sales Success

Sales have changed. The way we make sales calls has changed. Customers are more sophisticated, have more resources available, and increasingly, all products and services are similar. The ability to position yourself in the market as unique is more in demand than ever. This workshop focuses on differentiating yourself from your competition through use of the “Sales Call” and solution based selling.