Jeofrey Bean Speaking Topics

• The Experience Makers - What Do They Know That You Should?

  Businesses that provide extraordinary customer experiences are better and different than their competitors and more profitable and longer lasting than their competition.

  Companies like Apple, Amazon, Starbucks, and newer start-ups including Square, Uber and Tesla, dominate their industries and marginalize competition.

  These “Experience Maker” companies have surpassed products, services, and price toward the purpose-built customer experience and the user experience within it.

  Jeofrey Bean explores the unique cultures, understanding of people, technology, markets and decision making that guide the top five percent of customer experience leaders. The "Experience Makers" that surpass product, service, and price-based business with purpose-built customer experience.

• Innovation Leadership “What’s Your Style?”

  Is Starbucks style of quick-draw innovation for your company and customers? Or is Apple, Amazon or Tesla a better fit? (Select from Google, Uber, and Square, others in the two books depending on audience and goals of the event.

Delivering a Frictionless Out of the Box Experience: Optimizing the Customer Experience

Customer experience expert and author Jeofrey Bean presents “Delivering a Frictionless Out of the Box Experience.” Very few companies take an active approach to developing pleasing out-of-box experiences for customers. The out of the box experience happens during the time a customer takes possession of your box to the time the product is out of it and doing for them what your promised. What happens in between is very important for your company and the customer, yet is rarely pleasing. And if the out of box experience is not effective or pleasing for people, it can be expensive for your businesses in social media, customer service, support and returns of perfectly functioning products. What can you learn from the best including Lego, Apple and Linksys.

Insights include • Please customers, leverage social media, lower costs of customer service, support and returns • How to go beyond box designers and ad agencies to assure effective out of box experiences for customers • How to select and benchmark out-of-box experiences • How Apple (iPhone), Amazon (Kindle), Cisco (Linksys 3500 Router) and Lego get it right the first time and what it means for you • To apply the insights from above for practical out of box experience improvements • Real business examples include Lego, Apple and Linksys

Winners, Losers and Ones to Watch!

The best practices and extraordinary results of customer experience leaders have created winners, losers and ones to watch in the marketplace. Jeofrey Bean, author of the business leadership book The Customer Experience Revolution • How Companies like Apple, Amazon, and Starbucks Have Changed Business Forever, with Sean Van Tyne, will discuss winners, losers and companies to watch and what it means for all businesses striving to be different, more profitable and sustainable.

Highlights from Customer Experience • Winners, Losers and Ones to Watch! • What percentage of businesses are customer experience leaders and where are the other companies? • Select best practices of "experience maker” companies based on the live interviews and research for the customer experience book • Examples of winners, losers and ones to watch including: Tesla, Square, Best Buy, Amazon, Sony, Nokia, Microsoft, Uber, and more

The Customer Experience Revolution – How Companies Like Apple, Amazon and Starbucks Have Changed Business Forever

Author Jeofrey Bean will share his aggregate views of what makes the best customer experience companies better and different for their customers and more profitable and sustainable than most businesses.

These “Experience Makers” dominate industries and change customers’ lives. Insights about leadership, best practices and decision making, are based on the interviews and research done for the book ‘The Customer Experience Revolution’ include:

• Why the customer experience is more important now than ever? • How Experience Makers define customer experience and user experience? • What companies are the leaders and laggards? • What happens to businesses when their market changes from product, service or price to customer experience? • Insights of the best practices of leaders Apple, Amazon, Netflix, and more • The customer experience hierarchy and what it means for your CX decision making.

Customer Experience Rules!

Expert Jeofrey Bean discusses a sample of 52 best practices of the customer experience leaders. Going beyond branding, customer service, and customer satisfaction, the customer experience encompasses every touch point a customer has with a company. Follow these rules in your business to craft the very best customer experience possible.

Bean shares innovative yet practical insights about effective customer experience strategy and tactics from the leaders to improve customer engagement, loyalty, and advocacy: including Uber, Tesla, Amazon, Qualcomm, Kaiser Permanente, DealerRater, Imprivata, Ford, Starwood Hotels and more.

Like his best-selling CX book, The Customer Experience Revolution, Customer Experience Rules! is based on the author’s experience, research, and in-person interviews with companies recognized for CX innovation.

Whether you are new or a long-time practitioner of Customer Experience, this event is a great introduction and reminder of all the best practices we should use – every day!