Richard F. Clare
PMP, CBAP, OCP
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Professional Summary
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        Over 25 years experience in Project Management, Business Process Management, Business Analysis, technical leadership, integration, requirements definition, user training, support documentation, software design and development
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        Developed project plans specifying goals, strategy, staffing, schedule, risks, and allocation of resources for each phase of development
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        Produced analysis documents and models using many tools and methodologies, including Entity Relationship Diagrams, Process Flows, Functional Hierarchy diagrams, Context diagrams, Flow charts, Activity diagrams, Class models and Dataflow diagrams
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        Excellent interpersonal communication, facilitation, and management skills
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Project Management Experience
15Number of Projects Managed
10Number of Projects Managed at One Time
4Largest Budget
1.5 MillionLongest Duration
1.5 YearsAverage Budget
300kAverage Duration
1 YearMulti-Site Projects
YesExperience Teaching Classes
YesExperience Developing Courseware
Yes
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Professional Certifications
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        Oracle Certified Professional Developer
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        Certified Business Analysis Professional - International Institute of Business Analysis (IIBA)
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        Project Management Professional – Project Management Institute (PMI)
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Technical Summary
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RDBMS:
 ORACLE Server, Oracle Designer, Oracle Developer, SQL, PL/SQL, SQL*Loader, Import/Export, Data Query, Data Browser, Enterprise Manager, Server Manager, Microsoft Access, Paradox for Windows, ObjectVision, dBase III/IV, FoxPro
Languages:
 PL/SQL, SQL, Java, Visual Basic, PowerBuilder, UNIX Shell Script, ObjectPAL, Paradox Application Language
Operating Systems:
 LINUX, UNIX, Microsoft Windows, DOS, OS/2, ULTRIX, XENIX
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Professional Experience
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7/00 – Present
ConsultUSA, Inc., Pittsburgh, PA
Project Manager/Business Analysis/Practice Director/Lead Instructor
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Assigned to ServiceLink (04/09 – 06/09)
- ·
- Â Â Â Â Â Â Â Â Roles
- Business Analyst Manager
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        Program Description
:Â Rewrite of Primary Corporate Mortgage Finance Software
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        Team Size
:Â 22
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        Responsibilities:
·
        Managed efforts of 22 Business Analysts divided up amongst 6 project teams
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        Provided training and mentoring to project BA and PM resources
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        Personally conducted numerous project facilitation and requirements elicitation tasks, both as part of the training/mentoring effort and to handle emergencies as they arose
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        Brought in to handle four specific tasks:
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        Guide the program team through completion of the elicitation and documentation of the business requirements
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        Handle several personnel problems with the organization of the project teams
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        Steer the BAs correctly into the process of creating functional specifications based on the business requirements, so that the development effort could begin
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        Provide mentoring and guidance concerning the BA profession
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        The engagement ended when the four tasks had been completed, ahead of schedule
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ConsultUSA Corporate Headquarters (07/08 – Present)
- ·
- Â Â Â Â Â Â Â Â Roles
- Director - Business Analysis Practice / Director - Oracle Practice
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        Description
: Support Business Analysis Practice. Serve as Project Manager on multiple consulting projects at various companies, providing expertise on Business Analysis best practices and training options
Projects
:
·
        Customized Business Analysis Training
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        Reviewed BA process at large healthcare insurance company,
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        Documented existing processes
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        Documented disconnects and recommend changes
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        Created 5-day BA training regimen customized to their needs
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        Business Process Improvement
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        Reviewed all corporate processes at large heavy manufacturing firm
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        Documented existing processes in support of SAP implementation
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        Documented disconnects
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        Business Analysis Track Development
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        Produced track of BA training material reflecting new version of the Business Analysis Body of Knowledge
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        Business Analysis Certification Preparation Course
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        Produced 2-day class targeted at ensuring a pass on the Certified Business Analyst Professional exam
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        Business Analyst Screening Test
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        Produced screening test for international screening company, to be used to rate the competency of Business Analysts prior to a hiring decision
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Assigned to Giant Eagle (02/07 – 06/08)
- ·
- Â Â Â Â Â Â Â Â Roles
- Project Manager, Business Analyst
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        Project Description
:Â Various Fuel/Convenience Store projects
- ·
- Â Â Â Â Â Â Â Â Project Phases
- Analysis, Design, Build, Implementation, Production
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        Team Size
:Â 6-12
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        Responsibilities:
·
        Elicited project requirements, scoped out projects, completed feasibility studies, assessed software systems and vendors, managed project budgets, evaluated and selected solutions, wrote requirements specifications, and tracked and reported on status
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        Developed project plans specifying goals, strategy, staffing, scheduling, risks, and allocation of resources for each phase of development projects
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        Analyzed business workflows, user profiles, usage scenarios, business rules, and system requirements to identify areas for process improvement
·
        Oversaw complete implementation of following projects, managing them all simultaneously:
o
       Interactive food ordering system involving touch screens in Fuel/Convenience store chainÂ
Budget: $650,000.00. Duration: 16 months
o
       New sign and replacement tag production system in all Giant Eagle Supermarkets
Budget: $850,000.00. Duration: 18 months
o
       New production planning software for Fuel/Convenience stores equipped with kitchens
Budget: $700,000.00. Duration: 18 months
o
       Study of viability of unattended fuel stations
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ConsultUSA Corporate Headquarters (10/06 – 01/07)
- ·
- Â Â Â Â Â Â Â Â Roles
- Project Manager, Business Analyst, Course Material Author, Instructor
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        Project Description
:Â Create Business Analysis Practice. Â Create, test, and implement complete Business Analysis Certification track including all courseware
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        Project Phases
:Â Strategy, Analysis, Design, Build, Implementation, Production
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        Team Size
:Â 10-15
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        Responsibilities
:
·
        Developed complete certification-level course curriculum and material for 8 Business Analyst courses, in alignment with the Body of Knowledge of the International Institute of Business Analysis
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        Elicited and documented all project requirements
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        Managed team throughout effort, coordinating their activities and compiling their results into the completed output
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        Monitored and reported on status throughout the project
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Assigned to Giant Eagle (07/06- 9/06)
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        Roles:Â
Project Manager, Business Analyst
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        Project Description:Â
Upgrade Database and Application Software to support core Giant Eagle System
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        Project Phases:
 Analysis, Design, Build, Implementation, Production
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        Team Size:Â
4-8
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        Responsibilities:
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        Project Manager for an upgrade of the application server software for the Retail Pricing System from Oracle 6i to Oracle 10G
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        Defined and documented proposed business requirements and processes with internal and external customers
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        Provided aggressive, realistic estimates and updates of work necessary to complete all deliverables within targeted timeframes, while minimizing overall cost
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        Created technical documentation and requirements specification for the upgrade
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        Served as a liaison between technical staff and managers/business staff during upgrade
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Assigned to Highmark, Inc. (02/04 – 06/06)
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        Roles:
Designer/Senior Business Analyst/Developer
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        Project Description:
Health Insurance core system - ICIS
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        Project Phases:
Requirements, Architecture, Design, Modeling, Prototyping, Coding, and Development
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        Team Size:
35
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        Responsibilities:
·
        Provided Oracle knowledge and insight for project team
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        Provide mentoring for UNIX, SQL, PL/SQL and Oracle environment
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        Data Modeling, Process Re-engineering, and Process Flow diagramming
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        Business Analysis, Requirements Elicitation, Solution Assessment and Validation
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        Primary UNIX resource for team
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        Software Configuration Management resource
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        PL/SQL coding
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        General environment troubleshooting
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ConsultUSA Corporate Headquarters (11/03 – 01/04)
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        Acted as a Lead Instructor with the following responsibilities:
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        Oracle software installation and maintenance
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        Oracle Instruction
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        Course material preparation and maintenance
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Assigned to Giant Eagle, Inc. (10/00 – 11/03)
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        Roles:
Technical Lead/Designer/Programmer/Business Analyst
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        Project Description:
Grocery chain core system for managing prices
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        Project Phases:
Requirements, Architecture, Design and Prototyping, Build
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        Team Size:
30
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        Responsibilities:
·
        Technical Lead for project – Oracle and Oracle Designer
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        Provided mentoring for Designer, Oracle, and Oracle web environment
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        Data Modeling, Process Re-engineering, Process Flow and Function Hierarchy diagramming
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        Business Analysis, Requirements Elicitation, Solution Assessment and Validation
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        Function Hierarchy diagram modeling
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        Design, build and maintain security model
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        Configuration management for project
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        PL/SQL coding and Interface design
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10/92 – 6/00
Enterprise Information Systems, Inc.
Lead Instructor/School Administrator/Project Manager/Business Analyst/Technical Lead
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Chief Instructor and Administrator of ISD School (9/98 – 6/00)
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        Roles:
School Administrator/Chief Instructor/Technical Expert
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        Dept Description:
High-level Technical School for the production of fully trained Oracle professionals. Students became Oracle Certified Professionals during the course.
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        Course Length:
8.5 months
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        Team Size:
12 instructors and admin staff
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        Responsibilities:
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        Market school and course
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        Production of all course materialÂ
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        Preparation and scheduling of course curriculum
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        Produce and administer examinations and certification testing
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        Run the school on a day-to-day basis and teach courses
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CNA Test Admin System (TAS) (4/96 – 6/00)
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        Roles:
Technical Lead/Designer/Programmer/Business Analyst/Project Manager
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        Project Description:
Administration, examination and scoring for nurses in Canada
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        Project Phases:
Requirements, Architecture, Design, Prototyping, Implementation, and Maintenance
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        Team Size:
4-8
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        Responsibilities:
·
        Project Management: Schedule and Resources
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        Elicitation of requirements
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        Data modeling and process flow diagramming
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        Development of Oracle database component and front endÂ
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        PL/SQL coding to support requirements
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        Support and modifications within a highly mutating environment
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Web-based Minor Hockey Registration (1/00 – 6/00)
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        Roles:
Technical Lead/Designer/Programmer/Analyst
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        Project Description:
Registration and Game scheduling for minor hockey players and their teams. E-commerce site
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        Project Phases:
Requirements, Architecture, Design and Prototyping
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        Team Size:
4-6
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        Responsibilities:
·
        Project Management: Schedule and Resources
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        Elicitation of requirements
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        Data modeling and process flow diagramming
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        Development of report specifications
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        Development of Oracle database components and web-based reportsÂ
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        PL/SQL coding to support requirements
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Web-based Task and Hours Management System (1/99 – 6/00)
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        Roles:
Technical Lead/Designer/Programmer/Analyst
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        Project Description:
Management of a web-based site of employee hours, billing and expense issues, and task assignments
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        Project Phases:
Requirements, Architecture, Design and Prototyping
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        Team Size:
3-5
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        Responsibilities:
·
        Project Management: Schedule and Resources
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        Elicitation of requirements
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        Data modeling and process flow diagramming
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        Prototyping and testing
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        Development of Oracle database components
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        PL/SQL coding to support requirements
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Mutual Fund Management System (1/97 – 10/99)
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        Roles:
Technical Lead/Designer/Programmer/Analyst/Project Manager
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        Project Description:
Manage investment capital for customers of a large mutual-fund back office
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        Project Phases:
Requirements, Architecture, Design and Prototyping
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        Team Size:
3-5
·
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