Tim Kirkland

Tim Kirkland helps people make more money. He is a customer service crusader.

His best-selling books, “The Renegade Server” and “COACH” are used in over 15,000 restaurants, hotels, retail locations, customer service companies, and universities worldwide to improve the engagement and performance of both front-line teams and all levels of leadership. Leading brands that use Tim’s materials include Applebee’s, Subway, Buffalo Wild Wings, Marriott, Kimpton, Grease Monkey, Coca-Cola, MillerCoors, Beam Suntory, Sodexo, Reinhart FoodService, and many, many more.

During his 30+ years in the hospitality industry, Tim has led training, operations, and marketing departments for numerous respected restaurant brands, been an award-winning operator and successful entrepreneur. However, his uncommon insights and observations apply well past the restaurant business to any industry or organization that values customer and employee engagement and development. He delivers highly customized presentations on leadership, customer service, marketing and team engagement & retention. Over 20,000 people attend his live seminars and workshops every year.

Tim is an alumnus of the Harvard Kennedy School, where his focus was the Art and Practice of Leadership Development. He is CEO of Renegade Hospitality Group, which serves as a professional advisory resource to the restaurant, hotel, retail and customer service industries.