Scott Deming

Scott Deming is an international keynote speaker, author and business consultant specializing in customer service and customer experience. For more than thirty years, he has helped organizations across virtually every industry understand a simple but powerful truth: lasting customer loyalty is not created by what a company sells. It is created by the experience people have with the organization and the people behind it.

Drawing on decades of real world business ownership and consulting experience, Deming shows organizations how to move customers beyond satisfaction and create the kind of emotional connection that builds loyalty, drives referrals and separates a brand from its competition.

His approach goes well beyond traditional customer service. Deming connects the customer experience to the culture behind it, showing how leadership, employee engagement, communication and consistency ultimately determine what the customer experiences.

Known for his high energy, compelling stories and practical business insights, Deming has worked with organizations of every size, from independently owned businesses to multinational corporations, across manufacturing, healthcare, financial services, technology, retail, agriculture, automotive and many other industries.

Deming's message is straightforward: Customer service is the process. Customer experience is the emotion. And the experience you create may be the one competitive advantage your competition cannot copy.

If you are looking for a speaker who will do more than simply motivate your audience, Deming delivers a message that challenges the way people think about customers, employees and the experience they create every day. Audiences leave energized, but more importantly, they leave with a clear understanding of what must change and how to make it happen.

If your organization is serious about creating customer loyalty and an experience your competition cannot copy, Deming is the speaker you want in the room.