David Brownlee

David Brownlee is a customer experience, communication, and leadership expert whose career focuses on helping businesses and individuals deliver high-quality service. He is the CEO of The Brownlee Group, LLC and founder of the Rockstar Customer Service Training Program. Brownlee is a two-time, number one best-selling author of "Rockstar Service, Rockstar Profits" and "Customer Service Success," and his work has been featured in Time Magazine, People Magazine, and other major publications. NPR's Planet Money has referred to him as "the Customer Service Whisperer," highlighting his ability to translate complex service principles into practical, results-oriented strategies.

Brownlee is a serial entrepreneur who sold his first company before a life-changing experience shifted his focus. After surviving a violent hostage situation, he dedicated himself to helping others. He earned his coaching certification from the Fowler Institute of Professional Coaching and became a business coach at the Anthony Robbins Company. Brownlee has conducted more than 5,000 one-on-one coaching sessions with business owners and executives.

He has trained over 2 million businesses and individuals through online courses, keynotes, live events, and coaching programs, serving clients ranging from small businesses to large companies such as Harley-Davidson, Oakley, Google, and LinkedIn. As a top LinkedIn Learning instructor, Brownlee has taught more than 100,000 students on the platform and has been recognized among the World's Top 30 Customer Experience Professionals.

Brownlee's philosophy centers on the belief that exceptional customer service is both ethical and profitable. As founder and CEO of Pure Customer Service, he teaches organizations to prioritize the customer in all business activities, emphasizing that serving customers is a privilege that drives business success. Brownlee offers sessions on leadership strategy, effective communication, and workplace culture, providing actionable frameworks for organizations of all sizes.