Abbey Research

Team Abbey Research, aka The Good Doctors, is led by Dr. Kristen Donnelly and Dr. Erin Hinson.

The Good Doctors are corporate trainers that focus on employee engagement and retention with approaches and insights that get to the root of discontent, poor morale, and miscommunication, the key factors in employee turnover. They are educators with social science PhDs. Collectively they have over 30 years experience working in the manufacturing, retail, social service, non profit, and education sectors.

They leverage their research, education, training, and experience to help their clients build cultures that no one wants to quit. This looks like interactive trainings, both in-person and virtual, and keynote presentations that contain unique insights and practical applications. Currently their primary training focus is on helping their clients create work cultures that mitigate burnout, and learn how to maximize the potential of multigenerational workforces.

They are the authors of the bestselling, multi-award winning book “The Culture of Burnout” and the forthcoming book, “Leading Through The Culture of Burnout.” They are currently researching their third book, which will examine how technological change across generations has impacted our cultural sense of belonging.

In recent years they have delivered over 120 trainings and speaking engagements, and made over 110 media appearances. They have been featured in Forbes, Business Insider, MarketWatch, Bloomberg, Yahoo! Finance, and The Marquis Who’s Who (2025). They were recognized by Chef’s Digest as one of the 10 Most Influential Companies of the Year (2023), by CIO Bulletin’s as one of the 50 Most Admired Companies to Watch (2023), and by the South East USA Prestige Awards as the Corporate Training Company of the Year for South Carolina (2023/2024 and 2024/2025).

Kristen Donnelly (MSW, M.Div, PhD) is an award-winning four-time TEDx speaker, international educator, and researcher with two decades of experience in helping people understand the beauty in difference, and the power in inclusivity. She is also the COO of Abbey Research’s parent company. Donnelly lives outside of Philadelphia with her husband, where they are surrounded by piles of books and several video game consoles.

Erin Hinson (MA, PhD) is a researcher, educator, author, and tea enthusiast with almost two decades of experience in cultivating curiosity and understanding in herself and others. She believes empathy is a skill, not a superpower, that burnout is a cultural condition and not an individual failing, and that technology has fundamentally shifted our sense of belonging across and between generations. Hinson lives in Pittsburgh with her mother, cat, and international gin collection.