Patricia Seybold

PATRICIA B. SEYBOLD is the founder and CEO of the Patricia Seybold Group, a worldwide strategic e-business and technology consulting/research firm located in Boston, Massachusetts. Seybold has more than 20 years of computer industry consulting experience. Seybold helps business executives and technology planners take advantage of e-business opportunities by creating vital connections with their customers. She is recognized throughout the world for pinpointing new information technologies that will change business processes and transform industries—prior to their mainstream adoption. Seybold’s latest book, Customers.com, published by Times Books/Random House, is a Business Week, New York Times, Wall Street Journal, USA Today, BN.com, and Amazon.com bestseller. Customers.com is the #1 selling Internet business book and provides insight into how leading companies are designing their e-business strategies to improve revenues, increase profitability, and enhance customer loyalty. What’s the formula for success? Make it easy for your customers to do business with you! Seybold is a widely acclaimed speaker at senior-level executive summits, international conferences, and industry events. Her visionary insight and her ability to focus on the essential issues involved in designing customer-facing business processes and implementing leading-edge technologies make her sought after by both business and technology audiences. Seybold is an expert at fostering environments in which customers learn from one another. She creates and sustains communities of practice so that business visionaries and technology pioneers may learn together and exchange best practices. Seybold also conducts hands-on Customers.com® Workshops for companies engaged in major change initiatives. These workshops enable companies to work with their end customers to jump-start new business processes and to design and integrate applications to support those processes.