Habeeb Mahaboob is a Vice President and Principal Consultant with Business Value Enhancement Consulting, the consulting practice of Satyam Computer Services Ltd. In his current role, Habeeb works with clients to bring significant and sustainable improvement in performance of support functions, including IT. Habeeb’s clients have relied on his in-depth understanding of processes, their impact on results and organization change management to bring dramatic improvements to their support functions. These improvements have focused on delivering competitive advantage, agility, high performance and better value. Habeeb has been with the practice since 2000. Habeeb’s work experience of twenty years has covered consulting engagements across multiple verticals (finance, insurance, pharma, manufacturing and service providers) and across geographies. Some of Habeeb’s recent client engagements include • Conceptualization and implementation of an IT shared service center for a large conglomerate in India leading to freeing up of 30% capacity • Development and roll out of a standard application support factory model for one of the world’s largest pharma companies in the US. This ITIL based model enabled the client to obtain substantial cost optimization through standardization and economies of scale (~150 Mil UKP in 6 years) • Architect and project lead for a multi year IT Transformation initiative for one of Middle East’s largest banks. This project enabled the bank to roll out a transformation project that leveraged best practices from CMMI and ITIL and equipped IT to support the rapid growth of the bank. The bank became the first organization in the region to be certified to ISO 20000 and CMMI Level 3. Within MahindraSatyam, Habeeb is the Practice Lead for consulting services focused on the CIO function. In this role, Habeeb provides thought leadership and business oversight to a team of over 300 consultants providing ICT advisory and transformation consulting services. In the past Habeeb was the primary architect of MahindraSatyam’s IT Service Management Practice. Habeeb has made significant contributions to intellectual assets of the practice including its popular assessment methodology (S-SMART), its IT Transformation methodology (Trans –IT) etc. Habeeb’s contributions to Mahindra Satyam have been recognized through two S2R awards, membership of the company’s Game changers Club ( selected 50 in a team of 30,000). Habeeb also contributes to the growth of the IT Service Management profession as a Director on the board of the India Chapter of itSMF . Habeeb has undergone advanced training in multiple best practice frameworks; IT Infrastructure Library (Service Manager Training), Capability Maturity Model Integrated (Intermediate), Six Sigma (Candidate Master Black Belt), e Sourcing Capability Model (Consultant and Evaluator) ; Business Continuity (Certified Business Continuity Professional) and Environmental Management Systems ( Lead Auditor for ISO 14000). Habeeb’s current research interests include integrated implementation of multiple best practice frameworks and quantification of benefits from consulting engagements. He is also actively involved in developing the Mahindra Satyam’s point of view on the future of the IT function .Habeeb has been an invited speaker for multiple national and international events, the recent one being itSMF Conference in the UK. Prior to Satyam, which he joined in 2000; Habeeb spent four years with Centre for Business Transformation at Baroda and five years with Apollo Tyres, Baroda, India. Habeeb is currently based out of Hyderabad, India.
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