Don Brown

Don Brown has dedicated his career to sales, service and leadership effectiveness. Bilingual and experienced at the executive and line-level alike, the results of his work are evident across dozens of industries. Don has spent 30 years “helping people with people” for the likes of Fifth Third Bank, Anheuser-Busch, Ford Motor Company, Sykes Enterprises, Harley-Davidson Motor Company, Jaguar Cars and Hilton Hotels.

Donald Brown’s work and mentorship under Paul Hersey and Marshall Goldsmith comprise the solid foundation of his success. Affiliated with Dr. Hersey for over 25 years, Don co-authored Situational Service- Customer Care of the Practitioner with Paul, and has worked hand in hand with him to create several highly successful training programs, including; Situational Service- Beyond Basic Training, From Vision to Results, Situational Leadership in a Team Environment, Situational Selling- Creating Readiness to Buy, and Performance Readiness.

In addition, Don Brown co-authored What Got You Here Won’t Get You There – In Sales! With Marshall Goldsmith as well as Return on Leadership - Get The Most From Your Untapped Talent, and Bring Out the Best in Every Employee – How to Engage Your Whole Team by Making Every Leadership Moment Count. Don Brown is also the developer of The Leader’s Daily.

His powerful new book Bring Out The Best shows exactly how to leverage the untapped asset that’s already on your payroll. Most managers devote so much time to either high-potential or high-problem employees that they neglect the critical mass at the top of the bell curve. And that group can mean the difference between simply surviving… and thriving.

Don gives an essential roadmap for any leader who wants to identify and target the “core” of their team, discover what the “silent majority” of the workforce actually wants, create a personal, actionable engagement plan for every employee, and master a powerful leader’s protocol to develop the capacity of their team. By surveying more than 6,000 workers around the world, Don identified what to stop/start and continue doing to increase return-on-leadership. Get ready for honest – and sometimes shocking – feedback.

Whether you need a 60-minute keynote, or a five-day training for trainers, Don Brown’s expertise lies in interpersonal effectiveness in leadership, sales and service. At both strategic and tactical levels, Don Brown’s track record of success runs the gamut from facilitating a senior executive group through a vision-to-results session, all the way to wowing a room full of 2,000 association members.

Don Brown takes great pride in his long-standing customer relationships, some running over twenty years.

When Donald Brown speaks to your organization, it’s all about human skills – it’s all behaviorally based! In a targeted, relevant and very humorous style, Don is a master of the powerful, proven situational influence models of leadership, sales and service, the tremendously effective techniques and content of Marshall Goldsmith, and his own unique insights into the “state of the moment”, the power of empathy, being present and the use of influence activators to move what you learn into day-to-day life

Don Brown earned an Honors Degree from Michigan State University in foreign languages, and a Masters in Management with Dr. Hersey at California American University. Having lived and studied at the University of Seville in Spain, Don is fluent in English and Spanish and works regularly in Europe and Latin America.