Kizer & Bender

Rich Kizer and Georganne Bender, known as Kizer & Bender, are consumer anthropologists, keynote speakers, authors, and consultants who have helped thousands of businesses in the retail, creative, restaurant, healthcare, hospitality, collegiate, travel, tanning, beauty, funeral, tech, auto, sales, and service industries since 1990.

They are contributors to MSNBC’s "Your Business." They made Meetings & Conventions Magazine's list of Meeting Planners Favorite Keynote Speakers and have been named two of Retailing's Most Influential People. As global retail thought leaders, Kizer & Bender are listed among the Top 40 Omnichannel Retail Influencers, Top 100 Retail Influencers, and the Top Retail Industry Experts to Follow on Social Media. Their award-winning blog, Retail Adventures, is consistently listed among important retail and small business blogs. Kizer & Bender serve as BrainTrust panelists for RetailWire and are partners and emcees for the popular Independent Retailer Conference.

Kizer & Bender are experts on generational diversity, consumer trends, marketing, and promotion, and everything retail. As consumer anthropologists, they stalk and study that most elusive of mammals: today's consumer. Any speaker can talk about consumers, but Kizer & Bender actually become them. In addition to focus groups, one-on-one interviews, and intensive on-site studies, their research includes posing as every kind of customer you can imagine. The result of their research is literally straight from the mouth of the consumer: solid ground-level intelligence you can use to better serve your own customers.

Their observations are widely featured in the media, including the New York Times, Chicago Tribune, Chicago Sun Times, Las Vegas Review Journal, NBC, CBS, ABC, WGN, MSNBC, National Public Radio (NPR), The Voice of America, AARP, Deseret News, The Washington Post, and the National Retail Federation. Their books “Visual Merchandising & Store Design: How to Set Your Sales Floor to Sell,” “BRANDING!,” and “Jingle Bells, Christmas Sells: Events, Promotions & Tips for the Holiday Season!,” have helped thousands of retailers improve their bottom line. Their magazine column, "Georganne & Rich on the Road," is a two-time winner of the American Society of Business Publication Editors (ASBPE) Award of Excellence.

Kizer & Bender's presentations blend brilliant content with colorful examples, humor, and insight. You'll learn while you laugh! Attendees come away with inspiration, ideas, strategies, tactics, tips and techniques they can use the second they return to business.