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John A. Goodman

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4 out of 5

Customer Experience Researcher, Innovator & Entrepreneur

Customer Experience Researcher, Innovator & Entrepreneur

Travels From Travels From:
Bethesda, MD, USA
Speaking Fee Speaking Fee:
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John A. Goodman Biography

John A. Goodman is a customer experience researcher, innovator, and entrepreneur. A co-author of the 1970’s breakthrough study of consumer complaint behavior and customer service for the White House Office of Consumer Affairs, Goodman is one of the original trailblazers of the customer experience industry. His contributions to this research overturned conventional wisdom and were instrumental to repositioning customer care as a potential profit center.

His first book – Strategic Customer Service – offers a panoramic view of his body of work and presents a proven, practical approach for leveraging the profitability of better customer relationships. Goodman is also the author of Customer Experience 3.0, which focuses on why companies need to learn the benefits, pitfalls and best practices of the latest technologies to create a seamless customer experience that will improve their bottom line.

Goodman is an engineer by training. So it’s no surprise that his approach to harnessing the benefits of a better customer experience is powered by his appreciation and skills for measuring and quantifying voice of the customer data. His motto: if you can’t measure it, you can’t improve the management of it.

A highly sought-after speaker, Goodman routinely shares his customer experience perspective with companies and organizations worldwide. Goodman has spoken in more than 20 countries. Goodman and his wife Alice reside in Bethesda, Maryland.

John A. Goodman Videos

  • Authentic Employee Empowerment with John A. Goodman
    We hosted an information-packed webinar on September 13, 2018 on Authentic Employee Empowerment with customer service expert, researcher and author,...
  • Creating a proactive customer experience- John A. Goodman

John A. Goodman Books

  • Customer Experience 3.0: High-Profit Strategies in the Age of Techno Service
    Customer Experience 3.0: High-Profit Strategies in the Age of Techno Service
  • Priceless: Curing the Healthcare Crisis (Independent Studies in Political Economy)
    Priceless: Curing the Healthcare Crisis (Independent Studies in Political Economy)
  • Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits
    Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits

Speaker Lists Featuring John A. Goodman

  • Customer Experience Consultants & Experts

    Top Keynote Speakers on Customer Experience (CX)

    Customer experience encompasses all of a customer’s interactions with a brand, ranging from advertising and sales process to price fairness and customer service after the purchase. These keynote speakers are experts and...

FAQs on booking John A. Goodman

  • How do I book John A. Goodman to speak at my event?

    Our experienced booking agents have successfully helped clients around the world secure speakers like John A. Goodman for speaking engagements, personal appearances, product endorsements, or corporate entertainment since 2002. Click the Check Availability button above and complete the form on this page to check availability for John A. Goodman, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get speaking fee information and check availability for John A. Goodman or any other speaker of your choice.
  • What are the speaker fees for John A. Goodman

    Speaking fees for John A. Goodman, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. The estimated fees to book John A. Goodman are for live events and for virtual events. For the most current speaking fee to hire John A. Goodman, click the Check Availability button above and complete the form on this page, or call our office at 1.800.698.2536 to speak directly with an experienced booking agent.
  • What topics does John A. Goodman speak about?

    John A. Goodman is a keynote speaker and industry expert whose speaking topics include Authors, Business, Customer Service, Entrepreneurism, Innovation, Virtual Speakers.
  • Where does John A. Goodman travel from?

    John A. Goodman generally travels from Bethesda, MD, USA, but can be booked for private corporate events, personal appearances, keynote speeches, or other performances. For more details, please contact an AAE Booking agent.
  • Who is John A. Goodman’s agent?

    AAE Speakers Bureau has successfully booked keynote speakers like John A. Goodman for clients worldwide since 2002. As a full-service speaker booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Please click the Check Availability button above and complete the form on this page including the details of your event, or call our office at 1.800.698.2536, and one of our agents will assist you to book John A. Goodman for your next private or corporate function.
  • What is a full-service speaker booking agency?

    AAE Speakers Bureau is a full-service speaker booking agency, meaning we can completely manage the speaker’s or celebrity’s engagement with your organization from the time of booking your speaker through the event’s completion. We provide all of the services you need to host John A. Goodman or any other speaker of your choice, including offer negotiation, contractual assistance, accounting and billing, and event speaker travel and logistics services. When you book a speaker with us, we manage the process of hosting a speaker for you as an extension of your team. Our goal is to give our clients peace of mind and a best-in-class service experience when booking a speaker with us.
  • Why is AAE Speakers Bureau different from other booking agencies?

    If you’re looking for the best, unbiased speaker recommendations, paired with a top-notch customer service experience, you’re in the right place. At AAE Speakers Bureau, we exclusively represent the interests of our clients - professional organizations, companies, universities, and associations. We intentionally do not represent the speakers we feature or book. That is so we can present our clients with the broadest and best performing set of speaker options in the market today, and we can make these recommendations without any obligation to promote a specific speaker over another. This is why when our agents suggest a speaker for your event, you can be assured that they are of the highest quality with a history of proven success with our other clients.

John A. Goodman is a keynote speaker and industry expert who speaks on a wide range of topics . The estimated speaking fee range to book John A. Goodman for your event is $5,000 - $10,000. John A. Goodman generally travels from Bethesda, MD, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Jason Young, Ian Golding, Micah Solomon, Dan Gingiss and Blake Morgan. Contact All American Speakers for ratings, reviews, videos and information on scheduling John A. Goodman for an upcoming live or virtual event.

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