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Harley Manning

Author, Vice President & Research Director of Forrester

Author, Vice President & Research Director of Forrester

Travels From Travels From:
Boston, MA, USA
Speaking Fee Speaking Fee:
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Harley Manning Biography

Harley founded Forrester's customer experience research practice when he joined the firm in 1998. Today he leads a team of analysts that cover enterprise-level customer experience topics ranging from strategy to metrics and business models.

At Forrester, Harley has authored many top-read reports. His first report, "Why Most Websites Fail", beat out dozens of other Forrester reports to win the company's best research award for that quarter. It also launched the firm's Website Review methodology, which has now been used to evaluate more than 1,500 sites for both research and consulting purposes. In subsequent reports, he created Forrester's methodologies for evaluating website brand experience and for modeling the ROI from customer experience improvement projects.

A highly rated speaker with a love of the stage, Harley is the founder of Forrester's annual Marketing Forum as well as its Customer Experience Forum, which he hosts and moderates. This year, the Customer Experience Forum drew a crowd of 1,300 attendees and became the firm's largest event.

Prior to joining Forrester, Harley spent 18 years designing and building interactive services for companies including Dow Jones, AT&T, the pioneering online service Prodigy, and Sears. He developed his love of research while he was at AT&T Bell Labs, where he was brought in to design user-friendly interfaces for inventions in the field of applied artificial intelligence.

Harley Manning Videos

  • Forrester Analyst Harley Manning on the CX Mindset at CXNYC 2016
  • Forrester's Harley Manning Defines Customer Experience - YouTube

FAQs on booking Harley Manning

  • How do I book Harley Manning to speak at my event?

    Our experienced booking agents have successfully helped clients around the world secure speakers like Harley Manning for speaking engagements, personal appearances, product endorsements, or corporate entertainment since 2002. Click the Check Availability button above and complete the form on this page to check availability for Harley Manning, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get speaking fee information and check availability for Harley Manning or any other speaker of your choice.
  • What are the speaker fees for Harley Manning

    Speaking fees for Harley Manning, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. The estimated fees to book Harley Manning are for live events and for virtual events. For the most current speaking fee to hire Harley Manning, click the Check Availability button above and complete the form on this page, or call our office at 1.800.698.2536 to speak directly with an experienced booking agent.
  • What topics does Harley Manning speak about?

    Harley Manning is a keynote speaker and industry expert whose speaking topics include Authors, Business, Business Leaders, Leadership Speakers.
  • Where does Harley Manning travel from?

    Harley Manning generally travels from Boston, MA, USA, but can be booked for private corporate events, personal appearances, keynote speeches, or other performances. For more details, please contact an AAE Booking agent.
  • Who is Harley Manning’s agent?

    AAE Speakers Bureau has successfully booked keynote speakers like Harley Manning for clients worldwide since 2002. As a full-service speaker booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Please click the Check Availability button above and complete the form on this page including the details of your event, or call our office at 1.800.698.2536, and one of our agents will assist you to book Harley Manning for your next private or corporate function.
  • What is a full-service speaker booking agency?

    AAE Speakers Bureau is a full-service speaker booking agency, meaning we can completely manage the speaker’s or celebrity’s engagement with your organization from the time of booking your speaker through the event’s completion. We provide all of the services you need to host Harley Manning or any other speaker of your choice, including offer negotiation, contractual assistance, accounting and billing, and event speaker travel and logistics services. When you book a speaker with us, we manage the process of hosting a speaker for you as an extension of your team. Our goal is to give our clients peace of mind and a best-in-class service experience when booking a speaker with us.
  • Why is AAE Speakers Bureau different from other booking agencies?

    If you’re looking for the best, unbiased speaker recommendations, paired with a top-notch customer service experience, you’re in the right place. At AAE Speakers Bureau, we exclusively represent the interests of our clients - professional organizations, companies, universities, and associations. We intentionally do not represent the speakers we feature or book. That is so we can present our clients with the broadest and best performing set of speaker options in the market today, and we can make these recommendations without any obligation to promote a specific speaker over another. This is why when our agents suggest a speaker for your event, you can be assured that they are of the highest quality with a history of proven success with our other clients.

Harley Manning is a keynote speaker and industry expert who speaks on a wide range of topics . The estimated speaking fee range to book Harley Manning for your event is available upon request. Harley Manning generally travels from Boston, MA, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Timothy Bartik, David Brownlee, James Sinclair, Jacob Werksman and Shawn R. Nason. Contact All American Speakers for ratings, reviews, videos and information on scheduling Harley Manning for an upcoming live or virtual event.

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