Leonard Berry Biography
Dr. Leonard Berry is the author of On Great Service: A Framework for Action; Marketing Services: Competing Through Quality; Delivering Quality Service: Balancing Customer Perceptions and Expectations; Service Quality - A Profit Strategy for Financial Institutions.
He is also the director of the Center for Retailing Studies, editor of the Arthur Andersen Retailing Issues Letter, and former president of the American Marketing Association. His extensive research into the success factors of companies renowned for their quality of service have led him to the conclusion that there are four principles of great service: reliability, surprise, recovery, and fairness. His latest book is Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success (February 1999).
Programs:
Health Care Agenda for Business
The health care system in the United States is in crisis, and the implications for businesses and their employees are profound. As employers struggle with unrelenting double-digit health insurance cost increases, some firms have decided to drop coverage entirely, and many others have shifted costs to employees. Meanwhile, the quality of the health care being paid for by companies and their workers remains highly uneven. On its own, business cannot solve the health care crisis in all aspects, but that does not mean it cannot do a lot more to improve the system. Some companies are taking more active control over the issue and getting better results on both cost and quality.
To learn from such companies and those who influence and deliver health care services, Dr. Leonard L. Berry has conducted in depth interviews with thought leaders in business, health care and related sectors. The overriding lesson from his research: Companies must build bridges to other players in the system to address the systemic problems that transcend the most powerful corporations. He proposes a partnership-based health care agenda for business that will benefit not only companies and employees but also health care overall by strengthening the market mechanism and encouraging fruitful collaboration.
Contact a speaker booking agent to check availability on Leonard Berry and other top speakers and celebrities.
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How do I book Leonard Berry to speak at my event?
Our experienced booking agents have successfully helped clients around the world secure speakers like Leonard Berry for speaking engagements, personal appearances, product endorsements, or corporate entertainment since 2002. Click the Check Availability button above and complete the form on this page to check availability for Leonard Berry, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get speaking fee information and check availability for Leonard Berry or any other speaker of your choice.
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What are the speaker fees for Leonard Berry
Speaking fees for Leonard Berry, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. The estimated fees to book Leonard Berry are
$20,000 - $30,000 for live events and
available upon request for virtual events. For the most current speaking fee to hire Leonard Berry, click the Check Availability button above and complete the form on this page, or call our office at 1.800.698.2536 to speak directly with an experienced booking agent.
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What topics does Leonard Berry speak about?
Leonard Berry is a keynote speaker and industry expert whose speaking topics include
Business,
Customer Service,
Health and Wellness,
Sales,
Sales, Marketing and Branding.
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Where does Leonard Berry travel from?
Leonard Berry generally travels from Texas, USA, but can be booked for private corporate events, personal appearances, keynote speeches, or other performances. For more details, please
contact an AAE Booking agent.
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Who is Leonard Berry’s agent?
AAE Speakers Bureau has successfully booked keynote speakers like Leonard Berry for clients worldwide since 2002. As a full-service speaker booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Please click the Check Availability button above and complete the form on this page including the details of your event, or call our office at 1.800.698.2536, and one of our agents will assist you to book Leonard Berry for your next private or corporate function.
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Leonard Berry is a keynote speaker and industry expert who speaks on a wide range of topics . The estimated speaking fee range to book Leonard Berry for your event is $20,000 - $30,000. Leonard Berry generally travels from TX, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are JP Pawliw-Fry, Tim Seitz, Matthew Halloran, James D. Feldman, CSP, CITE, CPIM, CPT and Chad Hymas. Contact All American Speakers for ratings, reviews, videos and information on scheduling Leonard Berry for an upcoming live or virtual event.