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Frederick Reichheld

Customer Service, Employee Retention, Leadership

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 Frederick Reichheld Biography

Fred Reichheld is a Bain Fellow and Founder of Bain's Loyalty practice which helps clients achieve superior results through improvements in customer, employee, partner, and investor loyalty. His pioneering work has quantified the linkage between loyalty, profits, and growth.

In the June, 2003 edition of Consulting Magazine, Mr. Reichheld was included on their list of the world's top 25 consultants.

According to The New York Times, "[He] put loyalty economics on the map." The Economist refers to him as the "high priest" of loyalty. He is the author of three books and eight Harvard Business Review articles on the subject.

Mr. Reichheld joined Bain in 1977 and was elected to the partnership in 1982. In addition to founding and leading the Loyalty practice, he served the firm in a variety of roles including membership on its Worldwide Management, Nominating, and Compensation Committees. In January 1999, he was elected by the firm to become the first Bain Fellow-a half-time position that enables him to focus primarily on research and writing.

Mr. Reichheld is a frequent speaker to major business forums and groups of CEOs and senior executives worldwide. His work has been widely covered in The Wall Street Journal, New York Times, Fortune, Business Week and The Economist. His first book, The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value (Harvard Business School Press, 1996) has become an international bestseller. His more recent book, Loyalty Rules!: How Today's Leaders Build Lasting Relationships (Harvard Business School Press) was published in September 2001. His latest book, The Ultimate Question, will be published by HBS Press in February, 2006.

Fred Reichheld graduated with Honors both from Harvard College (BA, 1974) and Harvard Business School (MBA, 1978).

Program Topics

The Economics of Customer and Employee Loyalty

The Increasingly Vital Role of Loyalty in the New Economy

Leadership Strategies for Building Loyalty

Measuring Loyalty: Moving Beyond Customer Satisfaction

E-Loyalty: Enduring Relationships on the Web

The Link Between Corporate Ethics and Profits

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Videos
Books
The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World

The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World

The Ultimate Question: Driving Good Profits and True Growth

The Ultimate Question: Driving Good Profits and True Growth

Loyalty Rules: How Today's Leaders Build Lasting Relationships

Loyalty Rules: How Today's Leaders Build Lasting Relationships

The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value

The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value

Speaking Topics
  • Growth

  • Loyalty

  • Management

FAQs
  • HOW TO BOOK Frederick Reichheld?

    Our booking agents have successfully helped clients around the world secure talent like Frederick Reichheld for speaking engagements, personal appearances, product endorsements, or corporate entertainment for over 15 years. The team at All American Entertainment represents and listens to the needs of organizations and corporations seeking to hire keynote speakers, celebrities or entertainers. Fill out a booking request form for Frederick Reichheld, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get pricing information and check availability for Frederick Reichheld or any other celebrity of your choice.
  • HOW MUCH DOES IT COST TO BOOK Frederick Reichheld?

    Booking fees for Frederick Reichheld, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. Pricing often varies according to the circumstances, including the talent's schedule, market conditions, length of presentation, and the location of the event. Speaker fees listed on this website are intended to serve as a guideline only. In some cases, the actual quote may be above or below the stated range. For the most current fee to hire Frederick Reichheld, please fill out the booking request form or call our office at 1.800.698.2536 to speak with an experienced booking agent.
  • WHO IS THE AGENT FOR Frederick Reichheld?

    All American Entertainment has successfully secured celebrity talent like Frederick Reichheld for clients worldwide for more than 15 years. As a full-service talent booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Fill out the booking request form or call our office at 1.800.698.2536, and one of our agents will assist you to book Frederick Reichheld for your next private or corporate function.
  • WHAT IS A FULL-SERVICE TALENT BOOKING AGENCY?

    All American Speakers is a "buyers agent" and exclusively represents talent buyers, meeting planners and event professionals, who are looking to secure celebrities and speakers for personal appearances, speaking engagements, corporate entertainment, public relations campaigns, commercials, or endorsements. We do not exclusively represent Frederick Reichheld or claim ourselves as the exclusive booking agency, business manager, publicist, speakers bureau or management for Frederick Reichheld or any other speaker or celebrity on this website. For more information on how we work and what makes us unique, please read the AAE Advantage.
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This website is a resource for event professionals and strives to provide the most comprehensive catalog of thought leaders and industry experts to consider for speaking engagements. A listing or profile on this website does not imply an agency affiliation or endorsement by the talent.

All American Entertainment (AAE) exclusively represents the interests of talent buyers, and does not claim to be the agency or management for any speaker or artist on this site. AAE is a talent booking agency for paid events only. We do not handle requests for donation of time or media requests for interviews, and cannot provide celebrity contact information.

If you are the talent, and wish to request removal from this catalog or report an issue with your profile, please click here.

Frederick Reichheld

Customer Service, Employee Retention, Leadership

Travels From:
Massachusetts, USA
Speaking Fee:

Frederick Reichheld Biography

Fred Reichheld is a Bain Fellow and Founder of Bain's Loyalty practice which helps clients achieve superior results through improvements in customer, employee, partner, and investor loyalty. His pioneering work has quantified the linkage between loyalty, profits, and growth.

In the June, 2003 edition of Consulting Magazine, Mr. Reichheld was included on their list of the world's top 25 consultants.

According to The New York Times, "[He] put loyalty economics on the map." The Economist refers to him as the "high priest" of loyalty. He is the author of three books and eight Harvard Business Review articles on the subject.

Mr. Reichheld joined Bain in 1977 and was elected to the partnership in 1982. In addition to founding and leading the Loyalty practice, he served the firm in a variety of roles including membership on its Worldwide Management, Nominating, and Compensation Committees. In January 1999, he was elected by the firm to become the first Bain Fellow-a half-time position that enables him to focus primarily on research and writing.

Mr. Reichheld is a frequent speaker to major business forums and groups of CEOs and senior executives worldwide. His work has been widely covered in The Wall Street Journal, New York Times, Fortune, Business Week and The Economist. His first book, The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value (Harvard Business School Press, 1996) has become an international bestseller. His more recent book, Loyalty Rules!: How Today's Leaders Build Lasting Relationships (Harvard Business School Press) was published in September 2001. His latest book, The Ultimate Question, will be published by HBS Press in February, 2006.

Fred Reichheld graduated with Honors both from Harvard College (BA, 1974) and Harvard Business School (MBA, 1978).

Program Topics

The Economics of Customer and Employee Loyalty

The Increasingly Vital Role of Loyalty in the New Economy

Leadership Strategies for Building Loyalty

Measuring Loyalty: Moving Beyond Customer Satisfaction

E-Loyalty: Enduring Relationships on the Web

The Link Between Corporate Ethics and Profits

Frederick Reichheld Videos

  • Fred Reichheld - Leading Authority on Loyalty
    Fred Reichheld is a director emeritus of Bain & Company, one of the world's leading strategy consulting firms. He is the founder of Bain's Loyalty...

Frederick Reichheld Books

Frederick Reichheld Speaking Topics

  • Growth

  • Loyalty

  • Management

FAQs on booking Frederick Reichheld

  • How to book Frederick Reichheld?

    Our booking agents have successfully helped clients around the world secure talent like Frederick Reichheld for speaking engagements, personal appearances, product endorsements, or corporate entertainment for over 15 years. The team at All American Entertainment represents and listens to the needs of organizations and corporations seeking to hire keynote speakers, celebrities or entertainers. Fill out a booking request form for Frederick Reichheld, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get pricing information and check availability for Frederick Reichheld or any other celebrity of your choice.
  • How much does it cost to book Frederick Reichheld?

    Booking fees for Frederick Reichheld, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. Pricing often varies according to the circumstances, including the talent's schedule, market conditions, length of presentation, and the location of the event. Speaker fees listed on this website are intended to serve as a guideline only. In some cases, the actual quote may be above or below the stated range. For the most current fee to hire Frederick Reichheld, please fill out the booking request form or call our office at 1.800.698.2536 to speak with an experienced booking agent.
  • Who is the agent for Frederick Reichheld?

    All American Entertainment has successfully secured celebrity talent like Frederick Reichheld for clients worldwide for more than 15 years. As a full-service talent booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Fill out the booking request form or call our office at 1.800.698.2536, and one of our agents will assist you to book Frederick Reichheld for your next private or corporate function.
  • What is a full-service talent booking agency?

    All American Speakers is a "buyers agent" and exclusively represents talent buyers, meeting planners and event professionals, who are looking to secure celebrities and speakers for personal appearances, speaking engagements, corporate entertainment, public relations campaigns, commercials, or endorsements. We do not exclusively represent Frederick Reichheld or claim ourselves as the exclusive booking agency, business manager, publicist, speakers bureau or management for Frederick Reichheld or any other speaker or celebrity on this website. For more information on how we work and what makes us unique, please read the AAE Advantage.

Frederick Reichheld is a keynote speaker and industry expert who speaks on a wide range of topics . The estimated speaking fee range to book Frederick Reichheld for your event is $20,000 - $30,000. Frederick Reichheld generally travels from MA, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Laurence Winmill, Apollo Robbins, Anthony "AB" Bourke, Steven Little and Lee Cockerell. Contact All American Speakers for ratings, reviews, videos and information on scheduling Frederick Reichheld for an upcoming event.

Frederick Reichheld Speaker Videos

  • Fred Reichheld - Leading Authority on Loyalty
    Fred Reichheld is a director emeritus of Bain & Company, one of the world's leading strategy consulting firms. He is the founder of Bain's Loyalty Practice, which helps clients achieve superior...

Frederick Reichheld Speaking Topics

  • Growth

  • Loyalty

  • Management

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During normal business hours, we respond to most inquiries within 4 hours.

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Speakers Similar to Frederick Reichheld

This website is a resource for event professionals and strives to provide the most comprehensive catalog of thought leaders and industry experts to consider for speaking engagements. A listing or profile on this website does not imply an agency affiliation or endorsement by the talent.

All American Entertainment (AAE) exclusively represents the interests of talent buyers, and does not claim to be the agency or management for any speaker or artist on this site. AAE is a talent booking agency for paid events only. We do not handle requests for donation of time or media requests for interviews, and cannot provide celebrity contact information.

If you are the talent, and wish to request removal from this catalog or report an issue with your profile, please click here.

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