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Elaine Allison

Transforming Teams into Customer Care Crusaders; Women's Leadership Speaker

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Elaine Allison Biography

Elaine Allison, owner and founder of Positive Presentations Plus Inc. (est. 1999) is an International speaker and author of The Velvet Hammer, PowHERful Leadership Lessons for Women Who Don’t Golf. She has enthralled audiences from coast to coast in both the United States and Canada and globally with her lively presentations and affable style.

Elaine began honing her insights into the differences between how we work, lead and succeed early in her career. At just 19 years of age, she was one of Canada’s first female prison guards in an all–male maximum security prison. Elaine’s life depended on quickly understanding how we interact with each other and survive! She began to truly observe how we each deal with conflict, leadership and power as we strive to make a difference in our work and personal lives.

Elaine has also: taught children with behavioural problems in a special education program; managed over 1400 unionized flight attendants; and successfully handled the day-to-day challenges of various large corporations as a manager and then as a senior executive. She has learned firsthand how damaging some behaviours and choices can be.

Over the years, Elaine has developed training and keynotes for such industries as travel, trades, finance, insurance, military, corrections, police, retail, food services, media, technology, healthcare. Her messages are universal and are tailored to your needs.

Elaine’s hands on experience, real life stories and illustrations of what we encounter daily, all combine to help audiences consider all their options and apply immediate solutions.

Several of Elaine’s articles have been printed in industry publications, and others have written about her work in the Globe & Mail, Houston Chronicle, Milwaukee Journal, New York Albany Times, plus every city paper across Canada.

She is a popular talk show guest and has been interviewed on over 100 radio shows and seen on ABC World News in New York (twice), Global TV and many talk shows on Canadian cable TV.

Speaking Topics
  • Transforming Teams into Customer Care Crusaders

    Without customers, there is no business. You won't need a marketing, accounting or operations department without them. Organizations that have raving fans actually have fewer error rates and lower costs to handling service breakdowns. The question is: How do you get your departments, stakeholders and (in some cases) even your suppliers to provide the kind of service you expect?

    The customer is affected by what is happening with your organization, internally as well as externally. If you are ready to discover how a Culture of Care is created so your customers rate you number one, you will need the resources and skills Elaine provides to audiences. In Elaine's "customer ized" sessions, you can find out how to:

    Use the secret technique that turns teams into Customer Care Crusaders

    • Deliver extraordinary service even when things don't go as planned

    • Employ the "Knock it Off Nicely" technique with each other and your suppliers so they understand your standards

    • Implement change and get your teams eager to implement it

    • Use a simple unique technique to solve service breakdowns from the inside out

  • Leading a Culture of Customer Care

    Everyone's leadership styles vary, from participative to autocratic and everything in between. There may be no “best way”, however leading a culture of care is based on results. In Elaine's leadership programs, the focus is on how you can turn your staff into Customer Care Crusaders. In her interactive and laugh out loud sessions, leaders will:

    Uncover which service breakdowns to focus on first

    • Discover whether it is a system problem or a people problem, or both and what to do about it

    • Learn how to set limits, encourage and engage teams to deliver their best every time because they want to and can

    • Find out which targets, goals and nets to set with your teams and how they can be hit them every time

    • Build a fool-proof system to keep continuous improvement alive and well on your team

  • Negotiating with Your Customer - So You Can Both Get What You Want

    When a customer leaves dissatisfied, or you go broke trying to keep them happy, you won't be around long to serve them. Client and customer retention is the cornerstone of any business. In fact, every business or not-for-profit organization is actually in the "relationship" business. In this session, attendees will:

    • Know the most important thing to do before you start any negotiation

    • Learn the "Ask, Don't Tell" approach

    • Uncover that negotiations are not meant to be tough even though they might be stressful

    • Discover how to present your side without alienating the other person

    • A method to understand your final options and walk away position

    • Understand there is no problem so great that it can't be solved

    • Bonus: Discover why women lead differently than men and what to do about it Biography

Books
The Velvet Hammer: PowHERful Leadership Lessons for Women Who Don't Golf

The Velvet Hammer: PowHERful Leadership Lessons for Women Who Don't Golf

FAQs
  • HOW TO BOOK Elaine Allison?

    Our booking agents have successfully helped clients around the world secure talent like Elaine Allison for both live and virtual events for over 15 years. The team at All American Entertainment represents and listens to the needs of organizations and corporations seeking to hire keynote speakers, celebrities or entertainers for speaking engagements, personal appearances, product endorsements, or corporate entertainment. Fill out a booking request form for Elaine Allison, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get pricing information and check availability for Elaine Allison or any other celebrity of your choice.
  • HOW MUCH DOES IT COST TO BOOK Elaine Allison?

    Booking fees for Elaine Allison, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. Pricing often varies between live and virtual events. Other factors that can affect speaker fees include the talent's schedule, market conditions, length of presentation, and the location of the event. The live and virtual event speaking fees listed on this website are intended to serve as a guideline only. In some cases, the actual quote may be above or below the stated range. For the most current fee to hire Elaine Allison, please fill out the booking request form or call our office at 1.800.698.2536 to speak with an experienced booking agent.
  • WHO IS THE AGENT FOR Elaine Allison?

    All American Entertainment has successfully secured celebrity talent like Elaine Allison for clients worldwide for more than 15 years. As a full-service talent booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Fill out the booking request form or call our office at 1.800.698.2536, and one of our agents will assist you to book Elaine Allison for your next private or corporate function.
  • WHAT IS A FULL-SERVICE TALENT BOOKING AGENCY?

    All American Speakers is a "buyers agent" and exclusively represents talent buyers, meeting planners and event professionals, who are looking to secure celebrities and speakers for personal appearances, speaking engagements, corporate entertainment, public relations campaigns, commercials, or endorsements. We do not exclusively represent Elaine Allison or claim ourselves as the exclusive booking agency, business manager, publicist, speakers bureau or management for Elaine Allison or any other speaker or celebrity on this website. For more information on how we work and what makes us unique, please read the AAE Advantage.
Check Availability

Tell us about your event!

During normal business hours, we respond to most inquiries within 4 hours.

Users also viewed these speakers:

This website is a resource for event professionals and strives to provide the most comprehensive catalog of thought leaders and industry experts to consider for speaking engagements. A listing or profile on this website does not imply an agency affiliation or endorsement by the talent.

All American Entertainment (AAE) exclusively represents the interests of talent buyers, and does not claim to be the agency or management for any speaker or artist on this site. AAE is a talent booking agency for paid events only. We do not handle requests for donation of time or media requests for interviews, and cannot provide celebrity contact information.

If you are the talent, and wish to request removal from this catalog or report an issue with your profile, please click here.

Transforming Teams into Customer Care Crusaders; Women's Leadership Speaker

Travels From:
British Columbia, Canada
Speaking Fee:

Elaine Allison Biography

Elaine Allison, owner and founder of Positive Presentations Plus Inc. (est. 1999) is an International speaker and author of The Velvet Hammer, PowHERful Leadership Lessons for Women Who Don’t Golf. She has enthralled audiences from coast to coast in both the United States and Canada and globally with her lively presentations and affable style.

Elaine began honing her insights into the differences between how we work, lead and succeed early in her career. At just 19 years of age, she was one of Canada’s first female prison guards in an all–male maximum security prison. Elaine’s life depended on quickly understanding how we interact with each other and survive! She began to truly observe how we each deal with conflict, leadership and power as we strive to make a difference in our work and personal lives.

Elaine has also: taught children with behavioural problems in a special education program; managed over 1400 unionized flight attendants; and successfully handled the day-to-day challenges of various large corporations as a manager and then as a senior executive. She has learned firsthand how damaging some behaviours and choices can be.

Over the years, Elaine has developed training and keynotes for such industries as travel, trades, finance, insurance, military, corrections, police, retail, food services, media, technology, healthcare. Her messages are universal and are tailored to your needs.

Elaine’s hands on experience, real life stories and illustrations of what we encounter daily, all combine to help audiences consider all their options and apply immediate solutions.

Several of Elaine’s articles have been printed in industry publications, and others have written about her work in the Globe & Mail, Houston Chronicle, Milwaukee Journal, New York Albany Times, plus every city paper across Canada.

She is a popular talk show guest and has been interviewed on over 100 radio shows and seen on ABC World News in New York (twice), Global TV and many talk shows on Canadian cable TV.

Elaine Allison Speaking Topics

  • Transforming Teams into Customer Care Crusaders

    Without customers, there is no business. You won't need a marketing, accounting or operations department without them. Organizations that have raving fans actually have fewer error rates and lower costs to handling service breakdowns. The question is: How do you get your departments, stakeholders and (in some cases) even your suppliers to provide the kind of service you expect?

    The customer is affected by what is happening with your organization, internally as well as externally. If you are ready to discover how a Culture of Care is created so your customers rate you number one, you will need the resources and skills Elaine provides to audiences. In Elaine's "customer ized" sessions, you can find out how to:

    Use the secret technique that turns teams into Customer Care Crusaders

    • Deliver extraordinary service even when things don't go as planned

    • Employ the "Knock it Off Nicely" technique with each other and your suppliers so they understand your standards

    • Implement change and get your teams eager to implement it

    • Use a simple unique technique to solve service breakdowns from the inside out

  • Leading a Culture of Customer Care

    Everyone's leadership styles vary, from participative to autocratic and everything in between. There may be no “best way”, however leading a culture of care is based on results. In Elaine's leadership programs, the focus is on how you can turn your staff into Customer Care Crusaders. In her interactive and laugh out loud sessions, leaders will:

    Uncover which service breakdowns to focus on first

    • Discover whether it is a system problem or a people problem, or both and what to do about it

    • Learn how to set limits, encourage and engage teams to deliver their best every time because they want to and can

    • Find out which targets, goals and nets to set with your teams and how they can be hit them every time

    • Build a fool-proof system to keep continuous improvement alive and well on your team

  • Negotiating with Your Customer - So You Can Both Get What You Want

    When a customer leaves dissatisfied, or you go broke trying to keep them happy, you won't be around long to serve them. Client and customer retention is the cornerstone of any business. In fact, every business or not-for-profit organization is actually in the "relationship" business. In this session, attendees will:

    • Know the most important thing to do before you start any negotiation

    • Learn the "Ask, Don't Tell" approach

    • Uncover that negotiations are not meant to be tough even though they might be stressful

    • Discover how to present your side without alienating the other person

    • A method to understand your final options and walk away position

    • Understand there is no problem so great that it can't be solved

    • Bonus: Discover why women lead differently than men and what to do about it Biography

Elaine Allison Books

FAQs on booking Elaine Allison

  • How to book Elaine Allison?

    Our booking agents have successfully helped clients around the world secure talent like Elaine Allison for both live and virtual events for over 20 years. The team at All American Entertainment represents and listens to the needs of organizations and corporations seeking to hire keynote speakers, celebrities or entertainers for speaking engagements, personal appearances, product endorsements, or corporate entertainment. Fill out a booking request form for Elaine Allison, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get pricing information and check availability for Elaine Allison or any other celebrity of your choice.
  • How much does it cost to book Elaine Allison?

    Booking fees for Elaine Allison, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. Pricing often varies between live and virtual events. Other factors that can affect speaker fees include the talent's schedule, market conditions, length of presentation, and the location of the event. The live and virtual event speaking fees listed on this website are intended to serve as a guideline only. In some cases, the actual quote may be above or below the stated range. For the most current fee to hire Elaine Allison, please fill out the booking request form or call our office at 1.800.698.2536 to speak with an experienced booking agent.
  • Who is the agent for Elaine Allison?

    All American Entertainment has successfully secured celebrity talent like Elaine Allison for clients worldwide for more than 20 years. As a full-service talent booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Fill out the booking request form or call our office at 1.800.698.2536, and one of our agents will assist you to book Elaine Allison for your next private or corporate function.
  • What is a full-service talent booking agency?

    All American Speakers is a "buyers agent" and exclusively represents talent buyers, meeting planners and event professionals, who are looking to secure celebrities and speakers for personal appearances, speaking engagements, corporate entertainment, public relations campaigns, commercials, or endorsements. We do not exclusively represent Elaine Allison or claim ourselves as the exclusive booking agency, business manager, publicist, speakers bureau or management for Elaine Allison or any other speaker or celebrity on this website. For more information on how we work and what makes us unique, please read the AAE Advantage.

Elaine Allison is a keynote speaker and industry expert who speaks on a wide range of topics such as Transforming Teams into Customer Care Crusaders, Leading a Culture of Customer Care and Negotiating with Your Customer - So You Can Both Get What You Want. The estimated speaking fee range to book Elaine Allison for your event is $5,000 - $10,000. Elaine Allison generally travels from British ColumbiaCanada and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Kare Anderson, Eileen McDargh, CSP, CPAE, Dr. Jackie Freiberg, Emory Austin and Stacy Allison. Contact All American Speakers for ratings, reviews, videos and information on scheduling Elaine Allison for an upcoming live or virtual event.

Elaine Allison Speaking Topics

  • Transforming Teams into Customer Care Crusaders

    Without customers, there is no business. You won't need a marketing, accounting or operations department without them. Organizations that have raving fans actually have fewer error rates and lower costs to handling service breakdowns. The question is: How do you get your departments, stakeholders and (in some cases) even your suppliers to provide the kind of service you expect?

    The customer is affected by what is happening with your organization, internally as well as externally. If you are ready to discover how a Culture of Care is created so your customers rate you number one, you will need the resources and skills Elaine provides to audiences. In Elaine's "customer ized" sessions, you can find out how to:

    Use the secret technique that turns teams into Customer Care Crusaders

    • Deliver extraordinary service even when things don't go as planned

    • Employ the "Knock it Off Nicely" technique with each other and your suppliers so they understand your standards

    • Implement change and get your teams eager to implement it

    • Use a simple unique technique to solve service breakdowns from the inside out

  • Leading a Culture of Customer Care

    Everyone's leadership styles vary, from participative to autocratic and everything in between. There may be no “best way”, however leading a culture of care is based on results. In Elaine's leadership programs, the focus is on how you can turn your staff into Customer Care Crusaders. In her interactive and laugh out loud sessions, leaders will:

    Uncover which service breakdowns to focus on first

    • Discover whether it is a system problem or a people problem, or both and what to do about it

    • Learn how to set limits, encourage and engage teams to deliver their best every time because they want to and can

    • Find out which targets, goals and nets to set with your teams and how they can be hit them every time

    • Build a fool-proof system to keep continuous improvement alive and well on your team

  • Negotiating with Your Customer - So You Can Both Get What You Want

    When a customer leaves dissatisfied, or you go broke trying to keep them happy, you won't be around long to serve them. Client and customer retention is the cornerstone of any business. In fact, every business or not-for-profit organization is actually in the "relationship" business. In this session, attendees will:

    • Know the most important thing to do before you start any negotiation

    • Learn the "Ask, Don't Tell" approach

    • Uncover that negotiations are not meant to be tough even though they might be stressful

    • Discover how to present your side without alienating the other person

    • A method to understand your final options and walk away position

    • Understand there is no problem so great that it can't be solved

    • Bonus: Discover why women lead differently than men and what to do about it Biography

Tell us about your event!

During normal business hours, we respond to most inquiries within 4 hours.

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Speakers Similar to Elaine Allison

This website is a resource for event professionals and strives to provide the most comprehensive catalog of thought leaders and industry experts to consider for speaking engagements. A listing or profile on this website does not imply an agency affiliation or endorsement by the talent.

All American Entertainment (AAE) exclusively represents the interests of talent buyers, and does not claim to be the agency or management for any speaker or artist on this site. AAE is a talent booking agency for paid events only. We do not handle requests for donation of time or media requests for interviews, and cannot provide celebrity contact information.

If you are the talent, and wish to request removal from this catalog or report an issue with your profile, please click here.

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