Warren Evans

Future Trends, Leadership, & Strategic Planning

Looking at how the major trends are interacting with each other, and the strategies successful organizations are using to create competitive advantage in today’s environment.

Warren’s corporate career roots are in sales and marketing management. From the late ‘70’s into the early 90’s he built a boutique consulting firm, The Service Excellence® Group Inc., that made its name doing strategy work and change-implementation projects based on their highly respected Service Management models.

Since then he has worked as an independent, focusing on the trends analysis and strategic planning components that were always part of these initiatives.

His trends work revolves around looking at how the major trends are interacting with each other, in an effort to determine how they are most likely to actually play out. Often running against conventional wisdom, this ‘trends blending’ approach has allowed him to correctly call everything from corporate priorities and stock market swings, to real estate values and election results. His client list includes every size and sector (including national economic development entities), and covers 2 dozen countries on 6 continents.

He brings synthesis, pragmatism, and business experience to any discussion.

Warren is also a popular speaker at conferences and corporate meetings, known for his unique analysis, challenging candor, pragmatic ideas, and decideedly irreverent humour. (He was the third person inducted into the Canadian Speaking Hall of Fame)

He has held Executive leadership positions in a variety of professional associations, both nationally and internationally, and is the recipient of numerous awards and designations within his industry.

He currently serves as Chair of the Board of Governors of Laura’s Hope, a global research fund accelerating clinical trials for treatments for Huntington’s Disease.

He holds memberships in several professional associations, Rotary and Mensa.

Warren is based outside of Toronto, Canada.

Warren Evans CSP .President of The Service Excellence Group Inc., a management consulting firm founded in 1977. His corporate roots are in sales and marketing, and include line management accountability. - the firm made its name in the 80’s and early 90’s doing strategy work, and change-implementation projects based on their Service Management models. - during the early 90’s Warren’s focus shifted to a concentration on strategy work and trends analysis. - out of the long-term, in-depth consulting projects came the Management Strategies presentations. These are critical lessons learned from the key elements needed to successfully implement change and manage effectively in a turbulent environment, distilled into 4 keynote presentations (Leadership, Tools for Innovation, Recruiting, and Service Excellence: Everybody’s Business). - the trends work looks at the interaction among major trends, trying to see the impact they are actually likely to have. Over the years this ‘trends blending’ approach has proven insightful in a wide variety of areas . . . often defying the conventional wisdom of the time. - has worked with clients of every size, from every sector, including economic development entities from Scotland, to the Persian Gulf and the Yukon.