Alex Bard (AB): There are two components of our pricing model – traditional seat based licensing complimented by a unique option called “Flex”. We believe that the traditional seat model makes sense for a business’ front line support staff. However, we also feel that the model is prohibitive in terms of allowing other people in your business to participate in the support process. During our private beta many of our partners asked if we could solve for the situation where they want the CEO, engineers, marketing, etc to occasionally log into Assistly, but to do it in a way that is not cost prohibitive.
We gave a lot of thought to this because we believe that bringing the voice of the customer to more people in your company will help your provide better support – which at the end of the day is our goal. We gave consideration to a variety of models to support this including potentially limiting functionality, or giving a limited number of logins for these types of users but these options seemed too prohibitive and they were still rooted in paying something for named seats. Finally, after a lot of thought we came up with “Flex” option which is rooted in one of our technical advantages – the fact that Assistly is real-time and is able to track every minute of activity or usage.
As a business you can create standard seats for your front line support team and then enable the “Flex” option for other users inside of your organization. The “Flex” option enables you to buy time for other users in your company. So this means that you can create any number of Flex seats for free and each time a Flex user logs into Assistly we track their time. At the end of the month you see the total aggregate Flex time usage and are charged based on that usage. We believe this is truly an innovative and elastic model.
All American Speakers Bureau is a full-service talent booking agency providing information on booking Alex Bard for speaking engagements, personal appearances and corporate events. Contact an All American Speakers Bureau booking agent for more information on Alex Bard speaking fees, availability, speech topics and cost to hire for your next live or virtual event.
Please Note: All American Speakers Bureau is a full-service talent booking agency providing information on booking Alex Bard for speaking engagements, personal appearances and corporate events. Contact an All American Speakers Bureau booking agent for more information on Alex Bard speaking fees, availability, speech topics and cost to hire for your next live or virtual event.
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