Larry Hochman uses his vast insights to help companies develop a competitive advantage by focusing attention on the needs of their customers and their people.
Larry's ability to spot future trends has turned his theories into tangible business successes around the globe.
According to Larry, 'The relevant issue today and in the future is not the gathering of information (anybody can do that), but the effective use of the information to build relationships that matter'. He backs up his philosophy of focusing on the needs of your customers and your people with practical and actionable solutions.
An articulate and charismatic speaker, Larry is globally recognized as a leading authority on the future trends of customer service and on the development of effective people and culture in organizations. His presentations are inspirational and highly motivating.
Larry spent 10 years in Senior Management roles with British Airways and the loyalty management company, Air Miles, in both New York and London. His roles included Director of Customer Service and separately, Director of People and Culture - he being the first person in Britain to hold this title. Since 1998, he has been running his own speaking, mentoring, and consulting business.
Alongside his numerous speaking engagements all over the world, Larry, who pioneered corporate mentoring work in the U.K. at Air Miles, is personal mentor to several Chief Executives.
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