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Jill Griffin Bio |
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Detailed Biography of Jill Griffin
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Jill Griffin is an internationally published author, business consultant and dynamic public speaker. She serves on the Board of Directors for Luby's Restaurants, a publicly held corporation with 200+ locations across the Southwest. In her early career, Jill served as senior brand manager for RJR/Nabisco's largest brand and distinguished herself as one of the youngest brand managers in the corporation's history. From RJR/Nabisco, Jill joined AmeriSuites Hotels where, as national director of sales and marketing, she was responsible for launching and expanding the new chain nationwide.
In 1988, Jill founded the Griffin Group in Austin, Texas specializing in customer loyalty research, customer relationship program development and management training. Her clients range from Fortune 100 corporations to fast growth start-ups. Clients include Dell Computer,Deloitte & Touche, Sprint, Days Inn, Advanced Micro Devices, Raytheon Aircraft, Marriott, Ford and the U.S. Navy.
Jill is routinely among the highest rated speakers at national and international conferences. [Check out Jill's very first speech .] She addresses business and professional audiences on such topics as customer loyalty, customer service, branding, market trends and performance measurement.
Jill is the author of two groundbreaking customer loyalty books. She is the author of the business best seller, Customer Loyalty: How to Earn It, How to Keep It now available in second edition by Jossey Bass/John Wiley. The book is included on Harvard Business School's "Working Knowledge" list of recommended books. The U.S. Postal Service chose Customer Loyalty to distribute to 24,000 businesses nationwide. (Jill celebrated with a margarita on that news!)
She is co-author of Customer Winback: How to Recapture Lost Customers and Keep Them Loyal deemed one of the 30 Best Business Books of 2002 by Soundview Executive Book Summaries.
Jill has served on the marketing faculty at the University of Texas McCombs School of Business. Her two books are the adopted texts for the MBA and undergraduate courses on customer relationship management offered at UT.
She is recognized as a 2003 Distinguished Alumna of the University of South Carolina Moore School of Business from which she holds MBA and undergraduate degrees in Marketing.
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Booking Agency-related Disclaimer: |
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Fees to hire a speaker or celebrity are determined based on a number of factors and may change without notice. Booking fees often vary based on a number of factors including: speakers schedule, supply and demand, length of presentation, location of event and other factors. Fee Ranges listed on this website are intended to serve only as a guideline. In some cases, the actual price quote may be above or below the stated range.
We do not keep individual speaker booking schedules, but if you contact an agent, we can find an appropriate speaker available for your event or provide dates when the speaker you want to hire is available. For the most current celebrity fees or to check availability, please contact a booking agent now.
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All American Speakers is a "buyers agent" and exclusively represents talent buyers looking to secure celebrities and speakers for personal appearances, speaking engagements, corporate entertainment, private events, public relations campaigns, promotions or commercials. We represent companies, non-profits, agencies and public relations firms seeking to hire top celebrity talent for appearances, branding campaigns, marketing, awareness campaigns, advertising, licensing, voice-overs and product endorsements. We help find the top celebrity talent, negotiate the engagement and handle the entire booking process from beginning to end.
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