Biography of Catherine DeVrye

she co-authored the official Sydney 2000 Post Olympic Games Report and was an Olympic torchbearer in the Opening Ceremony at the Sydney 2000 Olympic games.

A keen sportswoman herself, she has attended the Barcelona and Atlantic Olympics, completed marathons, bicycled over the Andes and climbed 20,000 feet to the summit of Mt. Kilimanjaro in Africa. Yet, she believes the greatest challenges of all ... are those we face in our everyday lives.

Catherine has spoken on 5 continents and makes the latest research and theory come to life through practical, everyday examples. In presentations to boards or front line personnel, she combines substance with humor to inspire, motivate and serve as a catalyst to produce the desired outcome. It's no wonder that Sir Edmund Hillary, lst man on top of Everest, and Jack Canfield, co-author of "Chicken Soup for the Soul", have endorsed her latest book.

She is the author of #1 best seller, "Good Service is Good Business". Her latest book, "The Customer Service Zoo - Create Customers for Life and A Life for Yourself" has just been released. She has also authored, "Hope Happens!" released in June 2003, "Hot Lemon and Honey: Reflections for Success in Times of Stress and Change", released in December 2003, and "Es Buen Necocio Dar Buen Servicio: 7 Estrategias Simples Para El+xito", released in August 2005.

Some of her many articles include "It's Not the Mountain We Conquer ...but Ourselves - Sir Edmund Hillary", "The World Expects Results: Don't Tell Them About the Labor Pains, Show Them the Baby" and "You Can't Take Care of Your Customers If You Don't Take Care of Yourself".

Catherine worked for a decade with IBM in marketing, education, communications and personnel. Following two years in Japan as Asia Pacific Headquarters Personnel Manager, she gained a heightened awareness and commitment to quality customer service. As Customer Education Manager for Asia/South Pacific, she acquired an appreciation of regional differences and current leadership issues. In January 1994, she released her book "Japan, An A-Z: A Gide to Living and Working in Japan".

Catherine DeVry fully understands your challenge of putting together a successful conference program. As a former manager responsible for corporate conventions, she knows you need speakers who combine expertise, educational content, excitement and entertainment, who are also thoroughly prepared and easy to work with.

Catherine holds a Master of Science degree and has attended short courses at Harvard University and the Monash/Mt. Eliza Business School where she is also a frequent lecturer.