Biography of Carolyn Martin

Carolyn Martin, Ph.D., is a world-class keynote speaker, seminar leader, and master trainer. Carolyn is an expert on generational diversity and performance management. With Managing Generation Y and Managing the Generation Mix. She is also the co-author and lead developer of the RainmakerThinking’s series of management training materials. Carolyn has published numerous articles in professional publications and her work has been featured in countless news stories in publications ranging from Global HR and Training to Business Week Online.

Prior to joining RainmakerThinking, Dr. Martin spent ten years on the faculty of the National Seminars Group in Kansas. Carolyn holds a Ph.D. in English from Rutgers University and she served as an Associate Professor and Dean of Student Services at Georgian Court College in Lakewood, New Jersey.

A member of the National Speakers Association, Carolyn has touched the lives of thousands of professionals throughout the Unites States, Canada and Japan. She has consistently wowed audiences for the past 20 years and receives raves reviews for her humor, practicality, and passion.

Most Requested Topics:

Managing the Generation Mix™: Moving Beyond Awareness to Competency: A generational shift is underway as the workforce ages. Over the next several years, organizations will experience waves of retirement among Silents and older Boomers. The less populous Gen X and Gen Y will provide a shrinking pool of prime-age workers. Meanwhile, these four generations are working side by side, each at different life and career stages, each with different perspectives, needs, and expectations. This presentation will help you turn age diversity into a strategic advantage. Foster understanding and leverage the strengths of all generations. Avoid clashes and improve productivity. Learn best practices to motivate individual performance and maximize teamwork. Use age diversity as a lens through which to see the future, and manage the changing of the guard in your organization.

FAST Feedback®: Coaching Young Workers: The number-one factor in productivity, morale, and retention is the relationship between managers and their direct reports. No longer can managers lead by fear or throw people into sink-or-swim environments. How do you keep people focused and performing at their highest level every day? That tall order requires a highly engaged approach to managing people—an approach that looks less like traditional managing and much more like coaching.

Managing Generation X® and Generation Y™: How to Bring Out the Best in Today's Young Talent: Together, Generation X and Generation Y comprise 45% of today's workforce. As they become the majority of the prime-age workforce, Gen X and Gen Y are completing the workplace revolution that has been underway since the early 1990s. A whole new set of norms and values are taking hold in the workplace. This presentation can help you gain deep insight into where young workers are coming from and where they are trying to go in their lives and careers. Discover solutions to key Gen X and Gen Y staffing concerns, as well as best practices to recruit, train, develop, motivate, reward, and retain these valuable young workers.

Developing the Next Generation of Leaders: Whose Job Is It?: The latest business dilemma facing organizations across the country is the leadership crisis. On the one hand, aging workers will be retiring in large numbers over the next ten years, leaving behind a growing number of leadership vacancies. On the other hand, fewer talented young workers are willing to follow the old-fashioned career paths that guaranteed leadership succession in the workplace of the past. This presentation will help you address and solve the leadership crisis in your organization. It offers business leaders, human resource professionals, and emerging leaders themselves new ways to think about leadership development and new ways to prepare the next generation for leadership roles.

The Customer Service Intervention: Bottom-Line Tactics for Front-Line Managers: Are you struggling every day to turn front-line people into great service teams? Do you feel a sense of urgency about improving customer service? If so, it’s time for an intervention. This practical, step-by-step program will teach you how to: Quickly assess the effectiveness of your staff; launch an intervention to keep your staff service savvy; seize opportunities every day to improve the quality of every customer service interaction; filled with exercises, activities, tools and implementation ideas, "The Customer Service Intervention" will help you keep your team buzzing about customer service for months to come.