Brett King is the Author of the Bestselling book Bank 2.0 and strategic advisor to the global financial services sector. He is an International Judge for the Asian Banker Retail Excellence Awards and for the Middle-East Business Achievement Awards.

A keynote speaker at leading global events for financial services and innovation, King is an acknowledged expert on innovation, customer experience and channel distribution strategy. He publishes regularly in his role as industry advisor on Huffington Post, Internet Evolution, FinExtra and his own personal blog Banking4Tomorrow.com.

He has been featured on Bloomberg TV, BBC, CNBC, Wall Street Journal, Financial Times, The Economist, The Asian Banker Journal, SBC (Greece), etc.

King also runs User Strategy, a boutique consultancy focused on improving customer interaction for leading financial services companies and businesses. King previously led the Asia division for Modem Media/Digitas (part of the Publicis group) and the E-Business service line for Deloitte (Financial Institutions Industry focus). His clients include HSBC, Citigroup, UBS, Standard Chartered, Abu Dhabi Commercial Bank, EmiratesNBD, BNP Paribas and many more.

Programs:

Bank 2.0 Brett King's new book, BANK 2.0 - How customer behavior and technology will change the future of financial services, exposes the massive flaws in the retail banking system due to dramatic shifts that have taken place in customer behavior. The Bank 2.0 Keynote presentation explores the forces that will shape the way we interact, pay and trade in the 21st Century.

Brett King believes, that Institutions who hold on to the belief that physical branches remain at the core of what the brand does, will not easily adapt easily to the customer of tomorrow who rarely visits a branch, or the customer who sees no need for an over-the-counter transaction with cash or checks. Those who still classify the Internet, ATM and Mobile phones as alternative channels will be playing catch up for the next decade, while intermediaries will increasingly capture niche service opportunities,

Brett King built the research and methodologies for BANK 2.0 over 10 years working with some of the biggest names in the business including HSBC, Citibank, Standard Chartered, EmiratesNBD,BNP Paribas, UBS and others.

Whether a banker, an entrepreneur or a consumer of financial services BANK 2.0 is an entertaining keynote that challenges the very concept of what banking means in todays changing society and will challenge your audience to rethink long held traditions that are challenged by rapidly changing customer behavior.

Key Takeaways: Learn about the evolution of consumer behavior within the finance industry that has started with the internet, and have rapidly accelerated with the recent phenomenon of Blackberry, Social networking, the iPhone. Understand the Key issues that choke the development of innovation across organizations, but more importantly learn how to identify the quick wins that can justify improvement programs. Examines the trends, innovations and technologies that are likely to have the most significant impact on financial services and consumers over the next decade. From social networking and mobile technologies, to the massive disruptions to traditional media and advertising, looks at the forces shaping the way we interact, pay and trade in the 21st Century.

The Big Shift What happens when the fundamentals shift and everything you understood about the way we do business is flipped upside down! Most of our business models are based on physical interactions, processes that occur face-to-face, and value based on presence - but what happens when the fundamentals of consumer behaviour shift.

If you dont yet understand the Big Shift then it is likely you and those around you still perceive changes like the arrival of the Internet, SmartPhones, Mobile Payments, Social Media and Networking as the progression of technology adoption. But what if there was more, much more to these changes?

What if they formed the basis of something fundamental and when seen collectively they foretold much bigger and more significant changes in the future.

In this exciting keynote presentation Brett King, the author of the recent global bestseller BANK 2.0 will change your view of customer interactions forever.