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Bonnie Reitz Bio |
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Detailed Biography of Bonnie Reitz
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Bonnie Reitz is one of the world’s premier experts on achieving corporate excellence and performance in the face of extreme business and market pressures. As Senior VP Marketing, Sales and Distribution at Continental Airlines and an original member of Continental's “Worst to First” turnaround team, Bonnie helped the airline achieve record revenue premiums while reducing marketing expenses from nineteen to ten percent of revenue.
Bonnie has an instinctive ability to know what customers value. Under her leadership the brand achieved top customer satisfaction ratings, winning highest honors for Continental’s OnePass Frequent Flyer program and BusinessFirst product. As a key component of her First to Favorite initiative, she created EliteAccess, a service provided to its most profitable customers. Her e-commerce vision helped to make Continental a leader in customer friendly technologies, including airport e-service centers, the Continental.com web site, and a customer information system that focuses on a customer’s lifetime value and individual service experiences.
Bonnie has a gift for building a customer-driven focus on a culture of trust, dignity, respect and inclusiveness. During her tenure at Continental, the company’s employees voted the company the best place to work six years in a row.
A twenty-six year veteran of the airline industry, Bonnie has retired from Continental and founded InsideOut. . . Culture to Customer, helping businesses improve profit margins through business culture transformation. An energetic and engaging presenter, she speaks frequently around the world at corporate and academic forums and she traveled to China under Boeing’s sponsorship to advise Chinese Aviation Executives on open market competition. Ms. Reitz received the prestigious Laurels Award from Aviation Week & Space Technology, and has been featured in FAST Company, Kiosk Business, Selling Power and Fuel magazines, and in many business books.
Available Programs:
The Culture to Customer Connection
Customer Relationship & Experience Management
Leadership: Changing to Meet Market Demands
Leadership: Restoring Trust
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Contact a booking agent about hiring Bonnie Reitz |
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Booking Agency-related Disclaimer: |
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Fees to hire a speaker or celebrity are determined based on a number of factors and may change without notice. Booking fees often vary based on a number of factors including: speakers schedule, supply and demand, length of presentation, location of event and other factors. Fee Ranges listed on this website are intended to serve only as a guideline. In some cases, the actual price quote may be above or below the stated range.
We do not keep individual speaker booking schedules, but if you contact an agent, we can find an appropriate speaker available for your event or provide dates when the speaker you want to hire is available. For the most current celebrity fees or to check availability, please contact a booking agent now.
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All American Speakers is a "buyers agent" and exclusively represents talent buyers looking to secure celebrities and speakers for personal appearances, speaking engagements, corporate entertainment, private events, public relations campaigns, promotions or commercials. We represent companies, non-profits, agencies and public relations firms seeking to hire top celebrity talent for appearances, branding campaigns, marketing, awareness campaigns, advertising, licensing, voice-overs and product endorsements. We help find the top celebrity talent, negotiate the engagement and handle the entire booking process from beginning to end.
Please Note:
All American Speakers Bureau acts only as an entertainment broker/producer for
corporate functions, private engagements and special events. All American Speakers Bureau
does not claim or represent itself as the exclusive booking agent or agency, business manager,
publicist, speakers bureau, pr agency or management for Bonnie Reitz or any artists or
celebrities on this website. Profiles listed on this website are provided as a resource to our clients, which are meeting and event planners and other buyers of talent in order to provide them with the widest variety and selection of available talent. For more information on how we work and what makes us unique, please read about the
All American Speakers Bureau Advantage.
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