Barbara Glanz, one of fewer than 500 Certified Speaking Professionals worldwide, works with organizations that want to improve morale, retention, and service and with people who want to rediscover the joy in their work and in their lives. Using her Master’s degree in Adult Learning, she has spoken on all seven continents and in all fifty states to organizations as diverse as Nordstrom, Honda, KFC, the Chicago Mercantile Exchange, Southwest Airlines, Bank of America, Kaiser Permanente, Hallmark, the US Department of Energy, Shangri-La Hotels, Merry Maids, Verizon, and the Singapore Security Police.

Ms. Glanz is the author of eleven books, including The Simple Truths of Service—Inspired by Johnny the Bagger™ (co-authored with Ken Blanchard); The Simple Truths of Appreciation; Handle with CARE—Motivating & Retaining Employees; What Can I Do? Ideas to Help Those Who Have Experienced Loss; Balancing Acts; CARE Packages for the Workplace; CARE Packages for the Home; and CARE Packages for your Customers. Known as the business speaker who speaks to your heart as well as to your head, she lives and breathes her personal motto, “Spreading Contagious Enthusiasm™.” She lives on the beach in Sarasota, Florida, and adores her four grandchildren.

• Best-selling author of 11 books published by major publishers ("The Simple 
   Truths of Service" has sold half a million copies and 3 million people have
   watched the DVD online)
• Offers 3 guarantees:
1)" Whack" their thinking so that they begin to look at things differently.
2) Give them a personal sense of mission that they CAN make a difference no
     matter what their job is or what is going on around them.
3) Get their creative juices going so that they leave with lots of immediately
    applicable ideas to implement both in their jobs and in their lives.

• CSP (Certified Speaking Professional)
• Master's Degree in Adult Learning
• Always gives immediately applicable action ideas
• Only speaker on record to speak in all 50 states and on all 7 continents