Biography of Barbara Glanz

She specializes in these areas: Creative Communication, Building Customer and Employee Loyalty, and Regenerating the Spirit in the Workplace and in the Home. She has spoken on four continents and in 46 states, and her books have been featured in such publications as Entrepreneur magazine, Human Resource Professional, Industry Week, Quality Digest, Positive Living, Ladies Home Journal, HR Magazine, Woman's World, The Service Edge and Communication Briefings.

For six years she was the manager of training, director of quality in training and a senior consultant for Kaset International, a firm that has been helping organizations become more customer focused for more than 25 years. Her undergraduate degree is in English, and she has had a Master's Degree in Adult Continuing Education. In 1998 she received her Certified Speaking Professional designation from the National Speakers Association. Only 298 speakers worldwide hold this prestigious designation.

Known as the "business speaker who speaks to your heart as well as to your head", Glanz is the author of The Creative Communicator - 399 Tools to Make your Business Communications Meaningful and Inspiring, (1993); Building Customer Loyalty - How YOU Can Help Keep Customers Returning, (1994); CARE Packages for the Workplace - Dozens of Little Things You Can Do to Regenerate Spirit at Work, (1996)and CARE Packages for the Home - Dozens of Ways to Regenerate Spirit Where You Live, (1998). She is currently writing a book on what motivates frontline and hourly workers.

Since 1987 Glanz has trained thousands of people in North America and has spoken worldwide to conferences, associations, government organizations, and companies both large and small. Some of her clients include: Abbott Labs, Rockwell International, Sprint Cellular, Mobil Research and Development Corporation, First Chicago Bank, Blue Cross Blue Shield, IBM, AT&T, the New Zealand Institute of Travel and Tourism, Southwest Airlines, Hawaiian Electric Company, Nationwide Insurance, USAA, APAC Teleservices, Hilton Hotels, Kroger Company, Bank of Montreal, the States of Michigan, Texas, and Wyoming, the Hellenic Management Association, the Foreign Missions Board, Alaska Telephone Association, Waste Management, the GAP, Boeing, Kentucky Fried Chicken, Domino's Franchise Association, Great Clips and the US Department of Energy.

Glanz is a member of the National Speakers Association, the Board of Directors of Professional Speakers of Illinois, the Advisory Board of the Loyola University Center for Ethics, the American Society for Training and Development, the National Association of Female Executives, the Illinois Woman's Press Association, Kappa Delta Pi, Gamma Phi Beta, and is included in Who's Who of American Women, Who's Who in the Midwest, and Who's Who in Entertainment.

Glanz says, "In whatever I do, I want my participants to leave with their thinking whacked, a new sense of mission that they CAN make a difference, and with many creative ideas that they can apply immediately in their jobs and in their personal lives." She lives and breathes her personal motto: "Spreading Contagious Enthusiasm".