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He has led this effort from startup in 2001 to the present. The main focus of KM at Michael BehounekHalliburton is on using formal communities of practice to solve complex business issues. The effort has designed and implemented 17 communities, with all 17 delivering clear, measured success. KM has delivered improvement in service quality, customer satisfaction and innovation.
In addition, a third-party analysis has shown a return on investment of over five fold. Halliburton's KM work has won several awards and has been recognized as a leading practice by several KM benchmarking companies. Before assuming his current position, Michael was the global quality manager for the Energy Services Group. He was responsible for improving service quality, customer satisfaction and quality cost management. Michael has held a number of other positions through out the U.S. and Europe prior to joining the company in 1985. His career has spanned several roles in operations and sales. He began his career as an engineer in the petroleum industry for wireline and testing services. He has a B.S. degree in mechanical engineering from the University of Michigan and an M.B.A. degree from Pepperdine University. He is a member of the Society of Petroleum Engineers and the American Society for Quality. |
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